chapter 1: mcgraw hills

Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. In terms of the OD process, Lamar is implementing

intervention

____ is the extent to which employees have positive or negative feelings about various aspects of their work

job satisfaction

The concept that managers influence extends far beyond the results that can be achieved by an individual acting alone, is called the _______ effect

multiplier effect

Having experience in a specific industry, is the only characteristic people must possess to succeed professionally

false

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Corina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, what is Corina's power?

referent

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

which of the following is an example of a proactive change

Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

In order for an organization to maintain a competitive advantage, it must stay ahead of his competition and customer responsiveness, innovation, quality, and

Efficiency

True or false today it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking

False Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.

What are two potential rewards of being an exceptional Manager

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Which racial or ethnic group in the United States are expected to increase in terms of percentage of the population over the next few decades

Hispanics, Asians, African-Americans

Alicia is looking for her first job as marketing manager for a retailing company whenever Kreuter asks her whether she has the technical skills for the job. What is he referring to?

Jobs, specific knowledge for the position in retailing

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

Multiplier (your influence is multiplied far beyond the results that can be achieved by one person acting along)

Which of these organization is considered for profit?

Retail clothing store

Which of the following statements is true about managerial compensation?

Some middle-level managers make more than $100,000 a year.

The job specific knowledge you need to perform oil in a specialized Phil known as blank skills, appeared to be most important for first line managers

Technical

Which primary skills do companies seek in top managers?

The ability to motivate and engage others A high level of energy The ability to communicate

which primary skills do companies seek in top managers?

The ability to motivate and engage others A high level of energy The ability to communicate

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

What key to career growth did Jeff Bezos possess that motivated him to leave a stable, lucrative job and create a start up that became Amazon

ability to take risks

when an organization is able to produce goods or services, more effectively, then competitors and thereby outperform them, it has achieved a competitive_____

advantage

The ability to think analytically visualize an organization as a whole, and understand how the part works together are examples of _____ skills

conceptual

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals and taking corrective action when needed

controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic

database

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.

dominating

Allison sells her one-of-a-kind handmade beaded jewelry online. That means that Allison is involved in.

e commerce

The buying and selling of goods and services over computer networks is known as blank. What is blank, involves using the Internet for ciliate every aspect of running a business.

e-commerce/ ebusiness

During Lewin's refreezing stage, managers should

encourage and reinforce the desired change in the employees.

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

meaningfulness is associated with _____ rather than _______

giving and taking

Expanding operations in countries, where verbal expressions and gestures, do not have the same meaning illustrates one of the main challenges of managing for

globalization

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

hygiene factors

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Which managerial roles were identified by Mintzberg as interpersonal roles?

leader, figurehead, liaison

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

leading

Motivating directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function.

leading

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self

meaningfulness

Refer to figure 1.1 which of the four functions in the management process is dedicated to arranging tasks people and other resources to accomplish the work.

organizing

The organizing function of management consist of arranging tasks, ______, and other resources needed to accomplish work

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

calilana manages the warehouse for United possessors Inc. at the beginning of each year. She determines the department goals for the next 12 months which of the following for management functions. Is she performing when she sets these goals?

planning

Which of the following managers demonstrate the management function of planning (in contrast to organizing, controlling or leading)

planning involves setting goals and deciding how to achieve them

Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality.

proactive

When Jorge became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jorge appreciated that the hiring manager took the time to provide a(n)

realistic job preview

In equity theory, employees are motivated to

resolve feelings of injustice and see fairness in the rewards they expect for task performance.

Which emotional intelligence trait tends to be empathetic?

social awareness

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called

sustainability

which of the following is not one of the big five personality dimensions

tolerance for ambiguity

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

For which level of management are conceptual skills particularly important?

top managers

according to Mintzberg's findings, it was typical for managers to work _____ hours per week at a minimum

50

Which of the following defines an organization

A group of people who work together to achieve some specific purpose

at the human resource conference, heidi attended a presentation on how to maximize the contribution of employees of different genders races at medicine at niceties and age groups. The presentation was about managing for ****ing diversity.

Diversity