Chapter 1 Practice Quiz

place the three primary communication models in the order in which they were developed, beginning with the oldest model: a) transactional b) action c) interaction

1) action 2) interaction 3) transactional

during a class speech, you see a classmate roll his eyes, and you assume he either is bored or has dirt in his eye. To understand his behavior, you have applied a) self awareness b) ethical awareness c) cognitive complexity d) adaptability

cognitive complexity

for many years, communication scholars have debated whether unintentional messages qualify as a) meaning b) communication c) noise d) accidents

communication

which of the following statements about communication is not correct? a) people give communication its meaning b) communication passes through perceptual filters c) communication has no rules d) communication consists of messages

communication has no rules

communication that focuses on the requirements of day-to-day living serves ______ needs

instrumental

the majority of human relationships are a) intrapersonal b) interpersonal c) intimate d) lasting

interpersonal

which of the following best characterizes interpersonal communication? a) it must be intimate to be meaningful b) it defines the nature of relationships c) it is relatively static over time d) it does not include nonverbal communication

it defines the nature of relationships

instrumental need

meets practical, everyday needs

communicating appropriately can be especially challenging when interacting with a) family members b) people from your hometown c) people from other cultures d) people from your age group

people from other cultures

identity need

plays a large role in shaping the way individuals see themselves

environments that incorporate multiple communication channels at once are called channel- _______ contexts

rich

small group communication

working on a class team project

mass communication

writing an electronic newsletter

according to research, the single most important predictor of happiness in life is a) education level b) good health c) a happy marriage d) job satisfaction e) net wealth

a happy marriage

channel

a pathway for communication

the interaction model should not be used to evaluate which of the following communication scenarios? a) a heated town meeting with a lot of arguing b) a college class c) a mom talking to her newborn infant d) a radio call in show broadcast

a) a heated town meeting with a lot of arguing c) a mom talking to her newborn infant

which of the following are examples of spiritual principles? a) divine beauty is found in nature b) traffic levels at national parks should be curtailed c) jaywalking is illegal d) I believe in destiny and fate

a) divine beauty is found in nature d) I believe in destiny and fate

which of the following are components of the transaction model's definition of context? a) experience b) gender c) physical environment d) distinguishing roles between communicators e) culture

a) experience b) gender c) physical environment e) culture

which of the following can illustrate the satisfaction of relational needs? a) family vacation b) dog ownership c) being paid time-and -a-half for overtime d) membership in a health club e) estranged friends

a) family vacation b) dog ownership d) membership in a health club

which of the following are context issues that would affect a personal meeting about a sensitive topic? a) health of the receiver's children b) nonverbal reactions of others who are nearby c) the state of the union address d) privacy of the meeting site e) children within earshot f) time of day

a) health of the receiver's children b) nonverbal reactions of others who are nearby d) privacy of the meeting site e) children within earshot f) time of day

which of the following statements about the interaction model are correct? a) it treats communication as a two way process b) it focuses on people in simultaneous conversation as both sources and receivers c) it does not include all of the elements in the action model d) it includes feedback e) it includes context

a) it treats communication as a two way process d) it includes feedback e) it includes context

which of the following are true of the transaction model? a) it treats conversation participants as both sources and receivers b) it shows conversations as simultaneous two way flows c) it does not account for noise d) it is based on a culturally biased view of context e) it is the same as the interaction model with a few minor changes

a) it treats conversation participants as both sources and receivers b) it shows conversations as simultaneous two way flows

which of the following are major types of noise in the communications process? a) physiological b) psychoactive c) psychological d) physical

a) physiological c) psychological d) physical

which of the following are good ways to use communication to establish and maintain relationships? a) sign up with the neighborhood watch group b) donate money to a political campaign c) invite your child's friends to a birthday party d) volunteer at a soup kitchen e) move to a mountain cabin to focus on writing a self help book

a) sign up with the neighborhood watch group c) invite your child's friends to a birthday party d) volunteer at a soup kitchen

a recent study on cell phone usage suggests that the more people used their cell phones a) their work intruded more on family life b) they spent more time playing games c) they were happier d) their family lives were less satisfying

a) their work intruded more on family life d) their family lives were less satisfying

which two of the following are reasons why a speaker might prefer to conduct an online video conference rather than posting an online video? a) to use multiple communication channels b) to physically connect with the audience c) to use a single communication channel that will reduce the amount of noise in the communication scenario d) to receive information from facial expressions and other feedback from the audience

a) to use multiple communication channels d) to receive information from facial expressions and other feedback from the audience

the elements of effective communication may include a) using more than one communication strategy to reach your communication goals b) applying a single communication strategy across situations c) overlooking unique cultural expectations d) identifying your communication goals e) selecting a strategy for reaching your communication goals

a) using more than one communication strategy to reach your communication goals d) identifying your communication goals e) selecting a strategy for reaching your communication goals

which of the following are types of feedback? a) verbal responses b) not influenced by context c) nonverbal reactions d) more positive than negative reactions

a) verbal responses c) nonverbal reactions

Noise

anything that interferes with the receiver's ability to pay attention to the message

if a communication act attends to the rules and expectations that apply in a social situation, that means it meets the standards set for ________ communication

appropriate

unlike relational communication needs, identify needs

are formed by comparing the self to others

which of the following are reasons why German emperor Frederick II's natural language experiment on 50 infants was unethical? a) the results were inaccurate b) it did not weigh the possibility of harm to the infants c) it did not provide sufficient food for the infants d) it did not assess the experiment as morally right or wrong

b) it did not weigh the possibility of harm to the infants d) it did not assess the experiment as morally right or wrong

which two of the following are metacommunications you might share with your academic adviser if you were thinking about dropping a course? a) the class begins too early b) the instructor talks too fast c) the instructor doesn't like me d) I don't have the prerequisite courses e) I don't understand the instructor's thick accent

b) the instructor talks too fast e) I don't understand the instructor's thick accent

interpersonal communication is a) between two people b) the same as many other forms of communication c) always face-to-face d) less powerful than mass communication

between two people

which of the following are reasons that interpersonal communication is important? a) it eliminates the need for intrapersonal communication b) it must be done face-to-face c) it improves relationships d) it can improve health

c) it improves relationships d) it can improve health

the pathway through which we communicate is the _________

channel

tone of voice is a communication a) noise b) message c) multi channel d) channel

channel

which communication myth best explains the statistic that 53% of surveyed American adults believe that lack of effective communication is the primary cause of failing marriages a) communication will solve any problem b) more communication is always better c) everyone is an expert in communication d) communication is inherently good

communication will solve any problem

twitter is an example of a channel- ______ context

lean

what does the interaction model not account for? a) informal conversations b) overlapping communication c) emotionally charged communication d) bored listeners

overlapping communication

which of the following best describes a way in which intrapersonal communication affects interpersonal communication? a) rehearsing a conversation in your mind b) mediating on a belief in God c) making a list of your personal characteristics d) thinking about a childhood friend

rehearsing conversation in your mind

intrapersonal communication

rehearsing how you will request an assignment extension

in any conversation, understanding depends on both the content, or literal, dimension of the message as well as its ________ dimension a) relational b) universal c) individual d) interactional

relational

verbal messages have both literal meanings and ______ implications

relational

a characteristic that causes a person to seem abnormal or undesirable is called a ___________

stigma

interaction model

submitting a report at work and getting written feedback

words are ______, or arbitrary representations of ideas or meanings

symbols

receiver

the individual who will decode what is being communicated

source

the individual who wishes to communicate a thought

message

the verbal and nonverbal elements of communication

relational need

includes companionship, affection, relaxation, and escape

spiritual need

includes the principles and morals people value

because words are representations of objects, they have no inherent ________

meaning

physical need

address physical and mental well being

communication can best be described as

amoral

when we say there has been a breakdown in communication, it usually means that individuals a) should stop communicating and take a break b) have stopped speaking with each other entirely c) are arguing d) are still communicating but doing so ineffectively

are still communicating but doing so ineffectively

according to the text, research concludes that people with strong ties to family and friends are less likely to suffer from which of the following? a) dental disease b) delayed recovery from illness c) accidental falls d) high blood pressure

b) delayed recovery from illness d) high blood pressure

part of delivering a good speech is _______ your behavior to the audience a) apologizing for b) tailoring c) adapting

b) tailoring c) adapting

the transaction model of communication maintains that people in a conversation are a) not sources but receivers b) both sources and receivers c) either sources or receivers d) neither sources nor receivers

both sources and receivers

examples of ethical communication about climate change include a) suggesting that opponents of your position are un-American b) demanding that poor coastal residents be relocated c) explaining complex research results d) acknowledging that other countries might view solutions differently

c) explaining complex research results d) acknowledging that other countries might view solutions differently

transactional model

conversing at a party

identifying good communication requires a) being a communication scholar b) defining what a good communicator is c) taking a communication snapshot using the CSM method d) being an impartial observer

defining what a good communicator is

identifying good communication requires a) being a communication scholar b) defining what a good communicator is c) talking a communication snapshot using the CSM method d) being an impartial observer

defining what a good communicator is

according to the text, technology can be an _______ way to promote relationships a) effective b) exhausting c) expensive d) elaborate

effective

action model

emailing your boss

which best describes a situation in which you would adapt communication style to emphasize a certain aspect of your identity? a) explaining your management experience to a potential boss b) sharing a picnic lunch with your spouse c) describing your symptoms to a doctor d) recruiting a prayer at a family dinner

explaining your management experience to a potential boss

not interrupting other people is an example of a(n) _______ rule. a) channel lean b) explicit c) channel rich d) implicit

explicit

true or false: everyone is an expert communicator because we have communicated practically every day of our lives

false

a 2007 study of doctor/patient consultations found that the more doctors talked, the more likely they were to a) build rapport and good relationships with patients b) discover important medical information useful to their diagnosis c) charge more money for services d) get off track and forget about patients' problems

get off track and forget about patients' problems

public speaking

giving a presentation to workers

a common communication myth is that communication is inherently ________ a) good b) mysterious c) difficult

good

the comment "you really make me laugh" is most likely filling what type of communication need for both speaker and receiver? a) spiritual b) instrumental c) identity d) physical

identity

which is true of situation specific communication? a) it is inferior to universal communication b) it ignores culture to address people as individuals c) it is a simple form of communication d) it may work in one context but not in another

it may work in one context but not in another

which statement best indicates that metacommunication is taking place? a) this is a good soup, John. good job cooking tonight b) its not what you said, its how you said it that upsets me c) I'll be home soon d) Jeremy has lost some weight, hasn't he?

its not what you said, its how you said it that upsets me

the term used to describe a formal process, such as communication, is called a a) formula b) model c) connection

model

the process of being aware of how you are being perceived by others is called self - __________

monitoring

which best describes instrumental needs? a) they do not involve long term goals b) they are met only after other, more important needs are met c) most day-to-day communication is about meeting instrumental needs d) they have little to do with spiritual or physical needs

most day-to-day communication is about meeting instrumental needs

your environment includes both physical and ______ contexts a) physiological b) intrapersonal c) logical d) psychological

psychological

which of the following expressions best describes the idea of empathy? a) accentuate the positive b) think before you speak c) the grass is always greener on the other side d) put yourself in my shoes

put yourself in my shoes

which description of a political candidate is least likely to appeal to voters' perceptual filters? a) cancer survivor b) military hero c) stamp collector d) devout worshiper

stamp collector

which of the following statements about spiritual needs is accurate? a) they are met when people discuss their spiritual ideas and practices b) they are subset of physical needs c) they include morals and ethics but not religious practices d) they are subset of instrumental needs

they are met when people discuss their spiritual ideas and practices

true or false: if a child is thin but her peers have nicknamed her "chubby", she is likely to believe is overweight

true

interpersonal communication

visiting a friend's Facebook page