Chapter 1 Practice Quiz
place the three primary communication models in the order in which they were developed, beginning with the oldest model: a) transactional b) action c) interaction
1) action 2) interaction 3) transactional
during a class speech, you see a classmate roll his eyes, and you assume he either is bored or has dirt in his eye. To understand his behavior, you have applied a) self awareness b) ethical awareness c) cognitive complexity d) adaptability
cognitive complexity
for many years, communication scholars have debated whether unintentional messages qualify as a) meaning b) communication c) noise d) accidents
communication
which of the following statements about communication is not correct? a) people give communication its meaning b) communication passes through perceptual filters c) communication has no rules d) communication consists of messages
communication has no rules
communication that focuses on the requirements of day-to-day living serves ______ needs
instrumental
the majority of human relationships are a) intrapersonal b) interpersonal c) intimate d) lasting
interpersonal
which of the following best characterizes interpersonal communication? a) it must be intimate to be meaningful b) it defines the nature of relationships c) it is relatively static over time d) it does not include nonverbal communication
it defines the nature of relationships
instrumental need
meets practical, everyday needs
communicating appropriately can be especially challenging when interacting with a) family members b) people from your hometown c) people from other cultures d) people from your age group
people from other cultures
identity need
plays a large role in shaping the way individuals see themselves
environments that incorporate multiple communication channels at once are called channel- _______ contexts
rich
small group communication
working on a class team project
mass communication
writing an electronic newsletter
according to research, the single most important predictor of happiness in life is a) education level b) good health c) a happy marriage d) job satisfaction e) net wealth
a happy marriage
channel
a pathway for communication
the interaction model should not be used to evaluate which of the following communication scenarios? a) a heated town meeting with a lot of arguing b) a college class c) a mom talking to her newborn infant d) a radio call in show broadcast
a) a heated town meeting with a lot of arguing c) a mom talking to her newborn infant
which of the following are examples of spiritual principles? a) divine beauty is found in nature b) traffic levels at national parks should be curtailed c) jaywalking is illegal d) I believe in destiny and fate
a) divine beauty is found in nature d) I believe in destiny and fate
which of the following are components of the transaction model's definition of context? a) experience b) gender c) physical environment d) distinguishing roles between communicators e) culture
a) experience b) gender c) physical environment e) culture
which of the following can illustrate the satisfaction of relational needs? a) family vacation b) dog ownership c) being paid time-and -a-half for overtime d) membership in a health club e) estranged friends
a) family vacation b) dog ownership d) membership in a health club
which of the following are context issues that would affect a personal meeting about a sensitive topic? a) health of the receiver's children b) nonverbal reactions of others who are nearby c) the state of the union address d) privacy of the meeting site e) children within earshot f) time of day
a) health of the receiver's children b) nonverbal reactions of others who are nearby d) privacy of the meeting site e) children within earshot f) time of day
which of the following statements about the interaction model are correct? a) it treats communication as a two way process b) it focuses on people in simultaneous conversation as both sources and receivers c) it does not include all of the elements in the action model d) it includes feedback e) it includes context
a) it treats communication as a two way process d) it includes feedback e) it includes context
which of the following are true of the transaction model? a) it treats conversation participants as both sources and receivers b) it shows conversations as simultaneous two way flows c) it does not account for noise d) it is based on a culturally biased view of context e) it is the same as the interaction model with a few minor changes
a) it treats conversation participants as both sources and receivers b) it shows conversations as simultaneous two way flows
which of the following are major types of noise in the communications process? a) physiological b) psychoactive c) psychological d) physical
a) physiological c) psychological d) physical
which of the following are good ways to use communication to establish and maintain relationships? a) sign up with the neighborhood watch group b) donate money to a political campaign c) invite your child's friends to a birthday party d) volunteer at a soup kitchen e) move to a mountain cabin to focus on writing a self help book
a) sign up with the neighborhood watch group c) invite your child's friends to a birthday party d) volunteer at a soup kitchen
a recent study on cell phone usage suggests that the more people used their cell phones a) their work intruded more on family life b) they spent more time playing games c) they were happier d) their family lives were less satisfying
a) their work intruded more on family life d) their family lives were less satisfying
which two of the following are reasons why a speaker might prefer to conduct an online video conference rather than posting an online video? a) to use multiple communication channels b) to physically connect with the audience c) to use a single communication channel that will reduce the amount of noise in the communication scenario d) to receive information from facial expressions and other feedback from the audience
a) to use multiple communication channels d) to receive information from facial expressions and other feedback from the audience
the elements of effective communication may include a) using more than one communication strategy to reach your communication goals b) applying a single communication strategy across situations c) overlooking unique cultural expectations d) identifying your communication goals e) selecting a strategy for reaching your communication goals
a) using more than one communication strategy to reach your communication goals d) identifying your communication goals e) selecting a strategy for reaching your communication goals
which of the following are types of feedback? a) verbal responses b) not influenced by context c) nonverbal reactions d) more positive than negative reactions
a) verbal responses c) nonverbal reactions
Noise
anything that interferes with the receiver's ability to pay attention to the message
if a communication act attends to the rules and expectations that apply in a social situation, that means it meets the standards set for ________ communication
appropriate
unlike relational communication needs, identify needs
are formed by comparing the self to others
which of the following are reasons why German emperor Frederick II's natural language experiment on 50 infants was unethical? a) the results were inaccurate b) it did not weigh the possibility of harm to the infants c) it did not provide sufficient food for the infants d) it did not assess the experiment as morally right or wrong
b) it did not weigh the possibility of harm to the infants d) it did not assess the experiment as morally right or wrong
which two of the following are metacommunications you might share with your academic adviser if you were thinking about dropping a course? a) the class begins too early b) the instructor talks too fast c) the instructor doesn't like me d) I don't have the prerequisite courses e) I don't understand the instructor's thick accent
b) the instructor talks too fast e) I don't understand the instructor's thick accent
interpersonal communication is a) between two people b) the same as many other forms of communication c) always face-to-face d) less powerful than mass communication
between two people
which of the following are reasons that interpersonal communication is important? a) it eliminates the need for intrapersonal communication b) it must be done face-to-face c) it improves relationships d) it can improve health
c) it improves relationships d) it can improve health
the pathway through which we communicate is the _________
channel
tone of voice is a communication a) noise b) message c) multi channel d) channel
channel
which communication myth best explains the statistic that 53% of surveyed American adults believe that lack of effective communication is the primary cause of failing marriages a) communication will solve any problem b) more communication is always better c) everyone is an expert in communication d) communication is inherently good
communication will solve any problem
twitter is an example of a channel- ______ context
lean
what does the interaction model not account for? a) informal conversations b) overlapping communication c) emotionally charged communication d) bored listeners
overlapping communication
which of the following best describes a way in which intrapersonal communication affects interpersonal communication? a) rehearsing a conversation in your mind b) mediating on a belief in God c) making a list of your personal characteristics d) thinking about a childhood friend
rehearsing conversation in your mind
intrapersonal communication
rehearsing how you will request an assignment extension
in any conversation, understanding depends on both the content, or literal, dimension of the message as well as its ________ dimension a) relational b) universal c) individual d) interactional
relational
verbal messages have both literal meanings and ______ implications
relational
a characteristic that causes a person to seem abnormal or undesirable is called a ___________
stigma
interaction model
submitting a report at work and getting written feedback
words are ______, or arbitrary representations of ideas or meanings
symbols
receiver
the individual who will decode what is being communicated
source
the individual who wishes to communicate a thought
message
the verbal and nonverbal elements of communication
relational need
includes companionship, affection, relaxation, and escape
spiritual need
includes the principles and morals people value
because words are representations of objects, they have no inherent ________
meaning
physical need
address physical and mental well being
communication can best be described as
amoral
when we say there has been a breakdown in communication, it usually means that individuals a) should stop communicating and take a break b) have stopped speaking with each other entirely c) are arguing d) are still communicating but doing so ineffectively
are still communicating but doing so ineffectively
according to the text, research concludes that people with strong ties to family and friends are less likely to suffer from which of the following? a) dental disease b) delayed recovery from illness c) accidental falls d) high blood pressure
b) delayed recovery from illness d) high blood pressure
part of delivering a good speech is _______ your behavior to the audience a) apologizing for b) tailoring c) adapting
b) tailoring c) adapting
the transaction model of communication maintains that people in a conversation are a) not sources but receivers b) both sources and receivers c) either sources or receivers d) neither sources nor receivers
both sources and receivers
examples of ethical communication about climate change include a) suggesting that opponents of your position are un-American b) demanding that poor coastal residents be relocated c) explaining complex research results d) acknowledging that other countries might view solutions differently
c) explaining complex research results d) acknowledging that other countries might view solutions differently
transactional model
conversing at a party
identifying good communication requires a) being a communication scholar b) defining what a good communicator is c) taking a communication snapshot using the CSM method d) being an impartial observer
defining what a good communicator is
identifying good communication requires a) being a communication scholar b) defining what a good communicator is c) talking a communication snapshot using the CSM method d) being an impartial observer
defining what a good communicator is
according to the text, technology can be an _______ way to promote relationships a) effective b) exhausting c) expensive d) elaborate
effective
action model
emailing your boss
which best describes a situation in which you would adapt communication style to emphasize a certain aspect of your identity? a) explaining your management experience to a potential boss b) sharing a picnic lunch with your spouse c) describing your symptoms to a doctor d) recruiting a prayer at a family dinner
explaining your management experience to a potential boss
not interrupting other people is an example of a(n) _______ rule. a) channel lean b) explicit c) channel rich d) implicit
explicit
true or false: everyone is an expert communicator because we have communicated practically every day of our lives
false
a 2007 study of doctor/patient consultations found that the more doctors talked, the more likely they were to a) build rapport and good relationships with patients b) discover important medical information useful to their diagnosis c) charge more money for services d) get off track and forget about patients' problems
get off track and forget about patients' problems
public speaking
giving a presentation to workers
a common communication myth is that communication is inherently ________ a) good b) mysterious c) difficult
good
the comment "you really make me laugh" is most likely filling what type of communication need for both speaker and receiver? a) spiritual b) instrumental c) identity d) physical
identity
which is true of situation specific communication? a) it is inferior to universal communication b) it ignores culture to address people as individuals c) it is a simple form of communication d) it may work in one context but not in another
it may work in one context but not in another
which statement best indicates that metacommunication is taking place? a) this is a good soup, John. good job cooking tonight b) its not what you said, its how you said it that upsets me c) I'll be home soon d) Jeremy has lost some weight, hasn't he?
its not what you said, its how you said it that upsets me
the term used to describe a formal process, such as communication, is called a a) formula b) model c) connection
model
the process of being aware of how you are being perceived by others is called self - __________
monitoring
which best describes instrumental needs? a) they do not involve long term goals b) they are met only after other, more important needs are met c) most day-to-day communication is about meeting instrumental needs d) they have little to do with spiritual or physical needs
most day-to-day communication is about meeting instrumental needs
your environment includes both physical and ______ contexts a) physiological b) intrapersonal c) logical d) psychological
psychological
which of the following expressions best describes the idea of empathy? a) accentuate the positive b) think before you speak c) the grass is always greener on the other side d) put yourself in my shoes
put yourself in my shoes
which description of a political candidate is least likely to appeal to voters' perceptual filters? a) cancer survivor b) military hero c) stamp collector d) devout worshiper
stamp collector
which of the following statements about spiritual needs is accurate? a) they are met when people discuss their spiritual ideas and practices b) they are subset of physical needs c) they include morals and ethics but not religious practices d) they are subset of instrumental needs
they are met when people discuss their spiritual ideas and practices
true or false: if a child is thin but her peers have nicknamed her "chubby", she is likely to believe is overweight
true
interpersonal communication
visiting a friend's Facebook page
