Chapter 10

________ are designed to correct a lack of communication among _________. ERP; FAIS ERP; TPS FAIS; TPS FAIS; ERP

ERP; FAIS

________ is the correct evolution of POM planning. MRP MRP II ERP ERP MRP MRP II MRP ARP ERP ERP ARP MRP

MRP MRP II ERP

Most organizations design TPS to process transactions as soon as they occur. This is called _________. OLTP source data processing batch processing OLAP

OLTP

A transaction is any business event that generates ________ worthy of being captured and stored in a database. knowledge wisdom information data

data

________ is an advantage of cloud-based ERP systems. Cost Security Control Recovery

cost

________ is an approach that integrates various automated factory systems. MRP TPS CRM CIM

CIM

________ is an extended ERP module. Operations management HR management Supply chain management Financial management

Supply chain management

A(n) ________ report summarizes the performance of critical activities. comparative key indicator drill-down ad hoc

key indicator

Organizations typically invest in cloud-based ERP systems because they are _________. more secure less error-prone more accessible less expensive

less expensive

________ is part of the ________ process and occurs when the company is trying to increase its inventory. Make-to-order; procurement Make-to-stock; production Make-to-stock; procurement Make-to-order; production

make-to-stock; production

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________. ERP II ERP IV ERP III ERP I

ERP II

The fulfillment process originates in the ________ department and ends in the ________ department. warehouse; warehouse warehouse; accounting accounting; sales sales; accounting

sales; accounting

Legacy systems were developed as _________. Integrating systems Silos DSS ERP

silos

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation. best-of-breed custom as-is vanilla

best-of-breed

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. exception comparative drill-down routine

comparative

SCM systems are ________ systems. intraorganizational extraorganizational exterorganizational interorganizational

interorganizational

The ________ process originates in the warehouse department and ends in the accounting department. procurement fulfillment production marketing

procurement

________ is part of the ________ process and involves sending goods that are in the warehouse to customers. Sell-from-stock; procurement Sell-from-stock; fulfillment Configure-to-order; procurement Configure-to-order; fulfillment

sell-from-stock; fulfillment

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. best-of-breed custom vanilla as-is

vanilla