Chapter 10
The process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance is known as a _____appraisal.
360-degree
Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?
Describe specific expectations and standards.
Which of the following best describes recruitment?
It is the development of a pool of applicants for a job.
Which of the following statements is true about a 360-degree appraisal?
Often, the person being rated can select the appraisers.
_____ becoming more difficult to obtain because of potential lawsuits.
Reference information is
Meredith is a client services manager at America Reads, a private, 501(c)(3) education nonprofit. She discovers that Tom, a marketing manager, earns $10,000 a year more than she does, even though their jobs involve equal levels of responsibility in the company. Meredith asks her supervisor, Efraim, for a raise at her next performance review, citing the comparable worth doctrine, but her supervisor states that the comparable worth doctrine is not applicable in this case. What is his reasoning?
The comparable worth doctrine is not part of federal law.
_____ refers to the degree to which a selection test predicts or correlates with job performance.
Validity
Luis is applying for the position of client support manager at Featherstone Financial, an investment firm. His first interview with the human resources manager contains both situational and behavioral questions. What is an example of a situational question Luis might have been asked?
What would you do if a customer claimed to have been given the wrong order?
Which of the following is included in a job analysis?
a job description and a job specification
A seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act is said to have a(n) ______ impact
adverse
A thorough job _____ may help organizations successfully defend themselves in lawsuits involving employment practices.
analysis
The use of a neutral third party, typically jointly selected, to resolve a dispute between workers and management is known as
arbitration
An external factor that influences the wage mix is
area wage rates
One difference between a structured interview and an unstructured interview is that a structured interview
asks the same questions to all applicants
By analyzing how well the test correlates and predicts job performance, the management is focusing on
criterion-related validity.
The National Labor Relations Act of 1935
declared labor organizations legal.
One difficult part of human resources planning is trying to determine how many and what types of people are needed in an organization, which is known as a
demand forecast
To staff the new manufacturing facilities and brick-and-mortar stores properly, a company should conduct a
demand forecast
Phase two of training involves
designing a training program.
_____ involves teaching managers and professional employees broader skills needed for their present and future jobs.
development
The 2010 Affordable Care Act requires
employers, except small businesses, to provide health insurance for employees or pay a fee.
The Americans with Disabilities Act, passed in 1990, prohibits
employment discrimination against people with disabilities.
What department within an organization deals with activities such as staffing, training, performance appraisal, and labor relations?
human resources
Considering current understanding of employment-at-will, under which of the following conditions is it legal to terminate someone?
if an employee performs adequately at work
An internal recruitment tool used by organizations is the ______ system.
job-posting
_____ has been criticized for resulting in unrealistic expectations, too much rigidity, and too much focus on short-term achievement at the expense of long-term goals.
management by objectives
When a company prefers to base salaries on performance, in the absence of objective performance measures, it uses a(n) _____, which is based on ratings given by managers.
merit pay system
Employees are a source of competitive advantage when they are
organized
The company helped employees get placed in other organizations after being laid off. This is an example of
outplacement
The news division of WEXS Channel 10 wanted to hire a new morning news anchor. As part of the interview process, candidates were asked to read several impromptu news stories from the teleprompter. This type of test is known as a _____ test.
performance
The three stages in the human resources planning process are _____, programming, and evaluating.
planning
Which of the following stages of the HR planning process was the HR department involved in when it implemented recruitment and pay-system revisions?
programming
What is the legislation called that allows employees to work without having to join a union?
right-to-work
By choosing from the pool of candidates and making decisions about whom to hire, the HR manager is involved in
selection.
The termination interview
should be conducted by the immediate superior
When Tidewater needed to downsize, the dismissed employees' immediate supervisors discussed the need for downsizing with them. This is an example of a(n)
termination interview
"Adverse impact" allows a company to be sued when its practices have a negative effect on groups protected by
the Civil Rights Act.
2. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. However, men with medical conditions were kept on the health care plan with no risk of being asked to quit. In statement 2, which of the following laws is the organization most likely violating?
the Pregnancy Discrimination Act
A job analysis determines
the skills and knowledge needed for a position
