Chapter 10 - Managing Human Resources_sc
Financial Compensation
Wages, Commission, Salary, Bonuses, and Profit sharing are ______
Job Specification
a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics
Salary
a financial award calculated on a weekly, monthly,or annual basis. Salaries are associated with white-collar workers such as office personnel, executives, and professional employees.
Profit Sharing
a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped generate them
Job Description
a formal, writing explanation of a specific job, usually including job title, tasks, relationships with other jobs, physical and mental skills required, duties, responsibilities, and working conditions
Mediation
a method of outside resolution of labor and management differences in which the third party's role is to suggest or propose a solution to the problem
Transfer
a move to another job within the company at essentially the same level and pay
manifesto
a public declaration of policies or intentions
Picketing
a public protest against management practices that involves union members marching and carrying antimanagement signs at the employer's plant.
Labor Union
employee organizations formed to deal with employers for achieving better pay, hours and working conditions
Strikes
employee walkouts; one of the most effective weapons labor has
Headhunters
employment agencies that focus their efforts on executive, managerial, and professional positions. are usually utilized for high-level management and executive positions.
Separations
employment changes involving resignation, retirement, termination, or layoff
Orientation
familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company, policies, benefits, absenteeism, breaks, company and job manuals, other personnel
Wages
financial reward based on how many hours worked or the level of output achieved
terminated
fired from a job
Recruiting
forming a pool of qualified applicants from which management can select employees
resume
(n.) a brief summary; a short written account of one's education, working experience, or qualifications for a job
criterion
(n.) a rule, test; a standard for judgment or evaluation
Job Application
Should seek information about applicant's current salary, why seeking new job, years of experience, availability, and level of interest in the position.
diversity
The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace.
Reference Checking
The process of following up with references provided on an application to check the credibility of a job candidate.
Commission
an incentive method that pays a fixed amount or a percentage of the employee's sales
Training
teaching employees to do specific job tasks through either classroom development or on-the-job experience.
Development
training that augments the skills and knowledge of managers and professionals/ continuing education
employee assistance program EAP).
A benefit increasingly offered, help reduce costs associated with poor productivity, absenteeism, and other workplace issues by helping employees deal with personal problems that contribute to these issues
Americans with Disabilities Act of 1990
A law passed in 1990 that requires employers and public facilities to make "reasonable accommodations" for people with disabilities and prohibits discrimination against these individuals in employment.
Title VII of the Civil Rights Act
A law that prohibits discrimination in employment and which created the Equal Employment Opportunity Commission.
conciliation
A method of resolving labor and management differences in which a third party is brought in to keep the two sides talking.
wage/salary survey
A study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common
Myer-Briggs Type Indicator (MBTI)
A widely used personality test based on Jungian types.
Training Development
All attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long-term abilities.
qualifications
An ability, characteristic or experience that makes you suitable for a particular job or activity
Equal Pay Act of 1963
An amendment to the Fair Labor Standards Act, this act requires equal pay for men and women doing equal work.
Age Discrimination in Employment Act of 1967
Bans age discrimination for jobs unless age is related to job performance
360 degree systems
Collect & provide an employee with feedback that comes from many sources Often used for feedback & employee development
Job Analysis Process
Determine job analysis program Select and train analysts Direct job analyst orientation Conduct the study Summarize results: write job descriptions
fruition
Fulfillment of an effort or desire
HRM has increased in importance over the past few decades, in part because managers have developed a better understanding of human relations through the work of Maslow, Herzberg, and others.
How employees are treated is also important to consumers. Approximately 85 percent of consumers say that a company's corporate social responsibility (CSR) practices, including their treatment of employees, play a significant role in deciding where to take their business.
Human Resource Management refers to all the activities involved in determining an organization's human resources needs, as well as acquiring, training, and compensating people to fill those needs
Human resources managers are concerned with maximizing the satisfaction of employees and motivating them to meet organizational objectives productively. In some companies, this function is called personnel management.
Title VII of the Civil Rights Act of 1964 Forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship.
It also created the Equal Employment Opportunity Commission (EEOC), a federal agency dedicated to increasing job opportunities for women and minorities and eliminating job discrimination based on race, religion, color, sex, national origin, or handicap. As a result of Title VII, employers must not impose sex distinctions in job specifications, job descriptions, or newspaper advertisements.
Outside Resolution
Mediation and Arbitration are _______
Labor Tactics
Picketing, Strikes, and Boycotts are _____
Testing
ability and performance tests are used to determine whether the applicant has the skills and ability necessary for the job
Promotion
an advancement to a higher level job with increased authority, responsibility and pay
Boycott
an attempt to keep people from purchasing the products of a company
Benefits
are non-financial forms of compensation provided to employees, such as pension plans, health, disability, and life insurance, holidays and paid days off for illness, health programs, child care, elder care and more
subjective
based on or influenced by personal feelings, tastes, or opinions
grading system
determines the degree of differentiation on a scale of 1 to 4 in order of clinical severity
application
diligent attention; diligence; V. apply oneself
Human Resources
labor, the physical and mental abilities that people use to produce goods and services
Management Tactics
lockout and strikebreakers are______
Lockout
management's version of a strike, wherein the work site is closed so that employees cannot go to work
subjective performance criteria
measures of job performance that typically consist of ratings or judgments of performance
Bonuses
monetary rewards offered by companies for exceptional performance as incentives to further increase productivity
objective
not influenced by personal feelings or opinions in considering and representing facts
Turnover
occurs when employees quit or are fired and must be replaced by new employees
Strikeberakers (Scabs
people hired by management to replace striking employees
Cafeteria benefit plans
provide a financial amount to employees so that they can select the specific benefits that fit their needs. The key is making benefits flexible, rather than giving employees identical benefits.
external sources
refer to sources outside the company such as customers, competitors, distributors, suppliers, and outside design firms
internal sources
refer to the company's own formal research and development, management and staff, and intrapreneurial programs
Arbitration
settlement of a labor-management dispute by a third party whose solution is legally binding and enforceable
compensation
something, typically money, awarded to someone as a recompense for loss, injury, or suffering.
Mentoring
supporting, training and guiding an employee in his or her professional development
Affirmative Action Plans legally mandated plans that try to increase job opportunities for minority groups by analyzing
the current pool of workers, identifying areas where women and minorities are underrepresented, and establishing specific hiring and promotion goals, with target dates, for addressing the discrepancy
Job Analysis
the determination, through observation and study, of pertinent information about a job—including specific tasks and necessary abilities, knowledge and skills
The Application
the first stage of the selection process, the individual fills out a job application. The goal at this stage is to get to know the applicant and to weed out the obviously unqualified.
Labor Contract
the formal written document that spells out the relationship between the union and management for a specified time period—usually two to three years.
Collective Bargaining
the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit
The Interview
the next step in the selection process, allows the interviewer to obtain detailed information about the applicant's history, attitude, appearance, etc.
Selection
the process of collecting information about Applicants and using that information to make hiring decisions
bargaining zone
the range of options between the initial and final offer that each party will consider before negotiations dissolve or reach an impasse