Chapter 10 - Managing Human Resources_sc

Financial Compensation

Wages, Commission, Salary, Bonuses, and Profit sharing are ______

Job Specification

a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics

Salary

a financial award calculated on a weekly, monthly,or annual basis. Salaries are associated with white-collar workers such as office personnel, executives, and professional employees.

Profit Sharing

a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped generate them

Job Description

a formal, writing explanation of a specific job, usually including job title, tasks, relationships with other jobs, physical and mental skills required, duties, responsibilities, and working conditions

Mediation

a method of outside resolution of labor and management differences in which the third party's role is to suggest or propose a solution to the problem

Transfer

a move to another job within the company at essentially the same level and pay

manifesto

a public declaration of policies or intentions

Picketing

a public protest against management practices that involves union members marching and carrying antimanagement signs at the employer's plant.

Labor Union

employee organizations formed to deal with employers for achieving better pay, hours and working conditions

Strikes

employee walkouts; one of the most effective weapons labor has

Headhunters

employment agencies that focus their efforts on executive, managerial, and professional positions. are usually utilized for high-level management and executive positions.

Separations

employment changes involving resignation, retirement, termination, or layoff

Orientation

familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company, policies, benefits, absenteeism, breaks, company and job manuals, other personnel

Wages

financial reward based on how many hours worked or the level of output achieved

terminated

fired from a job

Recruiting

forming a pool of qualified applicants from which management can select employees

resume

(n.) a brief summary; a short written account of one's education, working experience, or qualifications for a job

criterion

(n.) a rule, test; a standard for judgment or evaluation

Job Application

Should seek information about applicant's current salary, why seeking new job, years of experience, availability, and level of interest in the position.

diversity

The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace.

Reference Checking

The process of following up with references provided on an application to check the credibility of a job candidate.

Commission

an incentive method that pays a fixed amount or a percentage of the employee's sales

Training

teaching employees to do specific job tasks through either classroom development or on-the-job experience.

Development

training that augments the skills and knowledge of managers and professionals/ continuing education

employee assistance program EAP).

A benefit increasingly offered, help reduce costs associated with poor productivity, absenteeism, and other workplace issues by helping employees deal with personal problems that contribute to these issues

Americans with Disabilities Act of 1990

A law passed in 1990 that requires employers and public facilities to make "reasonable accommodations" for people with disabilities and prohibits discrimination against these individuals in employment.

Title VII of the Civil Rights Act

A law that prohibits discrimination in employment and which created the Equal Employment Opportunity Commission.

conciliation

A method of resolving labor and management differences in which a third party is brought in to keep the two sides talking.

wage/salary survey

A study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common

Myer-Briggs Type Indicator (MBTI)

A widely used personality test based on Jungian types.

Training Development

All attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long-term abilities.

qualifications

An ability, characteristic or experience that makes you suitable for a particular job or activity

Equal Pay Act of 1963

An amendment to the Fair Labor Standards Act, this act requires equal pay for men and women doing equal work.

Age Discrimination in Employment Act of 1967

Bans age discrimination for jobs unless age is related to job performance

360 degree systems

Collect & provide an employee with feedback that comes from many sources Often used for feedback & employee development

Job Analysis Process

Determine job analysis program Select and train analysts Direct job analyst orientation Conduct the study Summarize results: write job descriptions

fruition

Fulfillment of an effort or desire

HRM has increased in importance over the past few decades, in part because managers have developed a better understanding of human relations through the work of Maslow, Herzberg, and others.

How employees are treated is also important to consumers. Approximately 85 percent of consumers say that a company's corporate social responsibility (CSR) practices, including their treatment of employees, play a significant role in deciding where to take their business.

Human Resource Management refers to all the activities involved in determining an organization's human resources needs, as well as acquiring, training, and compensating people to fill those needs

Human resources managers are concerned with maximizing the satisfaction of employees and motivating them to meet organizational objectives productively. In some companies, this function is called personnel management.

Title VII of the Civil Rights Act of 1964 Forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship.

It also created the Equal Employment Opportunity Commission (EEOC), a federal agency dedicated to increasing job opportunities for women and minorities and eliminating job discrimination based on race, religion, color, sex, national origin, or handicap. As a result of Title VII, employers must not impose sex distinctions in job specifications, job descriptions, or newspaper advertisements.

Outside Resolution

Mediation and Arbitration are _______

Labor Tactics

Picketing, Strikes, and Boycotts are _____

Testing

ability and performance tests are used to determine whether the applicant has the skills and ability necessary for the job

Promotion

an advancement to a higher level job with increased authority, responsibility and pay

Boycott

an attempt to keep people from purchasing the products of a company

Benefits

are non-financial forms of compensation provided to employees, such as pension plans, health, disability, and life insurance, holidays and paid days off for illness, health programs, child care, elder care and more

subjective

based on or influenced by personal feelings, tastes, or opinions

grading system

determines the degree of differentiation on a scale of 1 to 4 in order of clinical severity

application

diligent attention; diligence; V. apply oneself

Human Resources

labor, the physical and mental abilities that people use to produce goods and services

Management Tactics

lockout and strikebreakers are______

Lockout

management's version of a strike, wherein the work site is closed so that employees cannot go to work

subjective performance criteria

measures of job performance that typically consist of ratings or judgments of performance

Bonuses

monetary rewards offered by companies for exceptional performance as incentives to further increase productivity

objective

not influenced by personal feelings or opinions in considering and representing facts

Turnover

occurs when employees quit or are fired and must be replaced by new employees

Strikeberakers (Scabs

people hired by management to replace striking employees

Cafeteria benefit plans

provide a financial amount to employees so that they can select the specific benefits that fit their needs. The key is making benefits flexible, rather than giving employees identical benefits.

external sources

refer to sources outside the company such as customers, competitors, distributors, suppliers, and outside design firms

internal sources

refer to the company's own formal research and development, management and staff, and intrapreneurial programs

Arbitration

settlement of a labor-management dispute by a third party whose solution is legally binding and enforceable

compensation

something, typically money, awarded to someone as a recompense for loss, injury, or suffering.

Mentoring

supporting, training and guiding an employee in his or her professional development

Affirmative Action Plans legally mandated plans that try to increase job opportunities for minority groups by analyzing

the current pool of workers, identifying areas where women and minorities are underrepresented, and establishing specific hiring and promotion goals, with target dates, for addressing the discrepancy

Job Analysis

the determination, through observation and study, of pertinent information about a job—including specific tasks and necessary abilities, knowledge and skills

The Application

the first stage of the selection process, the individual fills out a job application. The goal at this stage is to get to know the applicant and to weed out the obviously unqualified.

Labor Contract

the formal written document that spells out the relationship between the union and management for a specified time period—usually two to three years.

Collective Bargaining

the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit

The Interview

the next step in the selection process, allows the interviewer to obtain detailed information about the applicant's history, attitude, appearance, etc.

Selection

the process of collecting information about Applicants and using that information to make hiring decisions

bargaining zone

the range of options between the initial and final offer that each party will consider before negotiations dissolve or reach an impasse