Chapter 11 Managing Human Resource Systems

Ivy, a team member at a content creation company, received performance appraisal feedback from her manager, subordinates, peers and coworkers, and herself. Which of the following types of feedback has Ivy most likely received?

360-degree feedback

Furnitup, a furniture retailer, advertises a requirement for lumberjacks. The advertisement specifies that applicants be strong and well-built men since the job involves intense physical work such as cutting trees and logs and transporting them. In this scenario, according to Title VII of the 1964 Civil Rights Act, which of the following permits Furnitup to hire employees on the basis of sex?

A bona fide occupational qualification

_____ occurs when unwelcome and demeaning sexually related behavior creates an intimidating and offensive work surrounding that results in psychological injury but may not result in economic injury.

A hostile work environment

_____ refers to unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

Adverse impact

Which of the following best describes the behavior observation scale?

Assessors rate the frequency with which workers promptly handle customer concerns and complaints

In the context of recruitment, which of the following describes background checks?

Background checks are used to verify the truthfulness and accuracy of information that applicants provide about themselves.

_____ refers to intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities as other employees because of their race, color, age, sex, ethnic group, national origin, or religious beliefs.

Disparate treatment

____ is the loss of high performers who choose to leave and is a costly loss to an organization.

Dysfunctional turnover

_____ are programs that offer financial benefits to employees to encourage them to retire early.

Early retirement incentive programs

Which of the following is prohibited by Title VII of the Civil Rights Act of 1964?

Employment discrimination on the basis of race, color, religion, gender, or national origin

____ refer to sources such as previous employers or coworkers who can provide job-related information about job candidates.

Employment references

_____ is the process of developing a pool of qualified job applicants from people who already work in a company.

Internal recruiting

Which of the following is an advantage of job posting?

It helps organizations discover hidden talent.

Which of the following is true of functional turnover?

It is the loss of poor-performing employees who choose to leave an organization

Which of the following best defines selection?

It is the process of gathering information about job applicants to decide who should be offered a job.

Which of the following is a true of job analysis?

It results in job descriptions and job specifications.

_____ is a rating error that occurs when assessors rate all workers as performing particularly well.

Leniency error

Which of the following is a disadvantage of downsizing?

Loss of skilled workers

Which of the following should managers do in order to minimize the problems inherent in firing employees?

Managers should give employees a chance to change their behavior.

Which of the following types of information should companies not request for in job application forms?

Marital status

_____ provide employment counseling for employees faced with downsizing.

Outplacement services

In order to attract more workers, Jonathon Manufacturing decides to offer its employees 15 percent more pay than its competitors. Which type of compensation decision is illustrated in this scenario?

Pay-level decision

In order to motivate its salespersons to generate greater profits, the sales department of a household goods company announces that five percent of the purchase price of each product sold will be paid to them. Which of the following compensation plans has the company adopted?

Sales commission plan

Lewert Finance, a financial services company, is expanding and decides to recruit project managers from outside the firm to head its upcoming projects. Which of the following external recruitment methods is the company most likely to employ?

Search firms

According to studies, which of the following methods of external recruitment tends to be used most frequently for clerical employees?

State employment agencies

Which of the following is most likely to be an objective performance measure at an auto assembly plant?

The number of welds an employee makes in an hour

Which of the following is a disadvantage of early retirement incentive programs (ERIPs)?

They may cause good performers to retire early.

Which of the following is true of labor laws?

They regulate the interaction between management and unions that represent groups of employees.

What should companies do to make sure that sexual harassment laws are followed and not violated?

They should write a clear, understandable sexual harassment policy that is strongly worded.

_____ is a legal doctrine that requires employers to have a job-related reason to terminate employees.

Wrongful discharge

A job analysis involves:

collecting information about the tools and equipment used to do a job.

Kevin Lee, a potential employee at Cravels Inc., provided the required information to the company's human resources department for a background check. However, his previous employer provided negative feedback about him. Although the previous employer did not have enough evidence to back his claims, Cravels Inc. decided to consider the feedback. This cost Kevin his job at Cravels Inc. In this scenario, Kevin can sue his previous employer for _____.

defamation

In unstructured interviews, _____.

different interviewers tend to ask applicants very different questions

Though an organization's application form often asks for information already provided by an applicant's résumé, most organizations prefer to collect this information in their own format for:

entry into a human resource information system

John works as a manager at Zeeto Technologies. While assessing the performance of his team members over a period of six months, he rated all of them as average in all aspects of their jobs. The rating error that John most likely made while assessing his team members is known as _____.

halo error

Questions about an applicant's physical characteristics should be avoided in an interview because:

it could be construed as leading to discrimination.

Ruanda, a human resources manager at a food processing company, assigns one of his subordinates the task of collecting information about the work activities and schedules of the employees in the packaging unit. The subordinate circulates questionnaires to the employees in the packaging unit in order to collect the necessary information. This information will help the company frame job specifications for the recruitment of future employees. In this scenario, the subordinate is conducting a _____.

job analysis

A _____ is a written account of the basic tasks, duties, and responsibilities required of an employee holding a particular job.

job description

The Bank of Picola displayed information about an opening for a teller on its bulletin board and solicited applications from within the organization. This procedure is called _____.

job posting

_____ guarantee employees the right to form and join unions of their own choosing.

labor laws

During training, the process of identifying and prioritizing the learning requirements of employees is referred to as _____.

needs assessment

In _____, new employees are assigned to experienced employees. The trainees learn by watching the experienced employee perform the task and eventually by working alongside the experienced employee.

on-the-job training

A major part of the _____ is based on structured questions, but some time is set aside for unstructured interviewing to allow the interviewer to probe into ambiguous or missing information uncovered during the structured portion of the interview.

semistructured interview

City Minds Creative Inc. designed a new test for its recruitment process. In order to verify the test, 20 candidates were asked to take the test. The performances of the selected candidates on live projects were monitored for a specified length of time. This was done to check if they delivered the same level of performance as indicated by their test results. The process used here is called _____.

validation