chapter 11 OB
Just the four steps in the rational decision making model with the first step in the Process on top and the last step on the bottom
1.Identify the issue 2.Come up with potential solutions 3.Evaluate the possibilities and select a solution 4.Put the solution in to practice and evaluate it
List of the creative performance behaviors in sequence with the first one at the top
1.Problem formulation/definition2.Preparation/information gathering 3.Idea generation4.Idea evaluation/validation
A choice that is made based on a well-known situation and a partly subconscious application of previously learned information is a.(n)
Automated experience
people who have a directive decision style
Focus on facts are decisive and action oriented
Storming is a technique used to help groups generate multiple ___ and Alternatives for solving
Ideas, problems
a_____Is a situation in which it is possible to do something that eclipses Expectations
Opportunity
What is it called when people solve problems by producing the best possible solution based on a set of highly desirable conditions, like having complete information and abundant resources
Optimizing
Characteristics of the rational decision making model include the assumption that managers
Possess all the information needed to make the best decision And are objective
a _____ Is the divide between an actual and desired situation
Problem
Which two activities are included in the decision making process
Terminating alternative solutions and choosing from among alternative solutions
The least effective way to use evidence-based decision-making is to
What's a decision made intuitively
A holistic hunch can be described as
a decision that just feels right, a judgment based on subconscious synthesis of memories
People who are receptive to suggestions and focus strongly on people and the social aspects of a work situation have which of the following decision making styles
behavioral
A technique used by groups to generate solutions during the decision making process is
brainstorming
People who have a high tolerance for ambiguity and focus on people and their social aspects of a work situation have the____ Decision making style
conceptual
When all members of a group either agree with a decision or are able to support it, they have reached
consensus
analytical decision makers are those who
consider as many facts as possible, tolerate ambiguity well, respond well to new situations
What is the process of producing new and useful ideas concerning products, services, processes, and procedures
creativity
What graphical representation of the process underlying decisions shows the consequences of making various choices
decision tree
The group process that anonymously generates ideas or judgment from physically dispersed experts is called the
delphi technique
Which of the following should be considered in assessing the feasibility of an alternative
does time Permit and our customers resistant
The process of conscientiously Using the best available data when making managerial decisions is
evidence best decision making
Expertise is a combination of which of the following
explicit and tactic knowledge
True or false, and assumption for the non-rational decision making models Is that managers possess all of the information needed to make optimal decisions
false
Which of the following are discouraged by the rational model
for personal benefit, to avoid bureaucratic problems
Evidence is used to_____A decision whenever the decision process combines hard, objective facts with qualitative inputs
inform
Decisions that come to mind on their own or not evaluated for validity are known as
intuition
the benefits of the rational decision making process include
making responsible decisions, Transparency to openly reveal the reasoning behind a decision, quality based on logic and knowledge
Extent to which group members feel comfortable disagreeing with other group members is
minority dissent
Costs and Quality are criteria that are crucial in evaluating
options
costs And quality are criteria that are crucial in evaluating
options
choosing a solution that meets some minimum, adequate qualifications is known as
satisficing
criteria that should be used in evaluating alternatives are
what will it cost, whether it is ethical, will it solve the problem
