Chapter 11 Video Exercise: Managing Knowledge (4:06 mins)

Based on the information in this​ video, which of the following best describes the role of online discussion boards and communities in knowledge​ management?

They facilitate the creation of new knowledge.

As Janet explains to​ Sam, FAQs and product manuals are examples of​ _____ knowledge.

explicit

According to​ Janet, what are the two major components of knowledge​ management?

explicit knowledge and tacit knowledge

Based on the information in this​ video, _____ tools are used to collect and store employee knowledge and to make that knowledge available to​ employees, customers, and others who need it.

knowledge management

When Janet describes​ know-how that people acquire after years of​ hands-on experience, she is describing​ _____ knowledge.

tacit