Chapter 11 Video Exercise: Managing Knowledge (4:06 mins)
Based on the information in this video, which of the following best describes the role of online discussion boards and communities in knowledge management?
They facilitate the creation of new knowledge.
As Janet explains to Sam, FAQs and product manuals are examples of _____ knowledge.
explicit
According to Janet, what are the two major components of knowledge management?
explicit knowledge and tacit knowledge
Based on the information in this video, _____ tools are used to collect and store employee knowledge and to make that knowledge available to employees, customers, and others who need it.
knowledge management
When Janet describes know-how that people acquire after years of hands-on experience, she is describing _____ knowledge.
tacit