Chapter 12
GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to:
500 participants.
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?
Managers prefer using formal information systems.
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
Middle managers
Which of the following is not one of the five classical functions of managers?
New product creator
Which type of decision is deciding whether to introduce a new product line?
Unstructured
The dimension of ________ describes whether data elements are consistently defined.
consistency
A(n) ________ is a BI feature that presents performance data defined by users.
dashboard
When managers represent their company in the outside world and perform symbolic duties, they are acting in their:
interpersonal role.
Mintzberg outlined three categories of managerial roles:
interpersonal, informational, and decisional.
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.
operational
Checking store inventory is an example of a(n) ________ decision.
structured
A well-designed ESS will allow management to:
track the activities of competitors.
The decision to approve a capital budget is an example of a(n) ________ decision.
unstructured
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
unstructured.
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?
All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
Which of the following BI tools or abilities has been driving the movement toward "smart cities"?
Big data analytics
The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called:
Business Performance Measurement (BPM).
Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
Business case archives
Which quality dimension of information is concerned that all the necessary data needed to make a decision is present?
Completeness
________ are visual tools for presenting performance data in a BI system.
Dashboards and scorecards
The role of negotiator falls into which of Mintzberg's managerial classifications?
Decisional
Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?
ESS
An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:
ESS.
A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.
GDSS
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?
GIS
Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products?
Google's search engine is an example of which of the following types of decision?
High velocity
Which of the following statements best describes the business value of improved decision making?
Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
The role of spokesperson falls into which of Mintzberg's managerial classifications?
Informational
Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called:
KPIs.
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
MIS.
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
Operational supervisors
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?
Organizational culture
Which of the following is not one of the Simon's four stages of decision making?
Prediction
Which of the following is not an example of a BI predefined production report?
Revenue forecasts
Which type of decision is calculating gross pay for hourly workers?
Structured
Which of the following systems support a manager's role as figurehead of an organization?
Telepresence systems
Which of the following statements best describes the term business intelligence?
The infrastructure for collecting, integrating, and analyzing business data
The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.
balanced scorecard
The ________ phase of decision making involves identifying and exploring various solutions to a problem.
design
All of the following managerial roles can be supported by information systems except:
entrepreneur.
Group Decision Support Systems (GDSS):
facilitate the solution of unstructured problems.
The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions.
filters
MIS typically produce:
fixed, regularly scheduled reports based on data extracted from the organization's TPS.
Executive Support Systems (ESS):
have the ability to drill down into lower levels of detail.
GDSS capabilities have improved along with all of the following except:
increase in dedicated conference rooms.
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are:
information quality, organizational culture, and management filters.
The dimension of ________ in information quality describes whether the structure of data is consistent.
integrity
Behavioral models of management see managers as being ________ than does the classical model.
more informal
According to Mintzberg, managers in their informational role act as:
nerve centers of the organization.
A(n) ________ report is produced when a user enters various values in a pivot table to filter data.
parameterized
BI that is designed to determine the most likely effects of changes in the business environment is called:
predictive analytics.
A drawback to high-velocity, automated decision-making systems is that they are unable to:
respond to new real-world conditions.
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
semistructured
A pivot table is a(n):
spreadsheet tool that displays two or more dimensions of data in a convenient format.
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision.
structured
