Chapter 12.2
The need for status, reputation, and recognition are part of
esteem
Which of the following is a higher-level need based on the four content theory perspectives?
esteem
For managers, the importance of Maslow's contribution is that he showed that workers
have needs beyond that of just earning a paycheck
Hannah has excelled as a consultant for a large financial institution. She loves building mutually beneficial relationships and is extremely well liked by her clients. Hannah likely has
high need for affiliation
Even when he started his first job, Daniel was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Daniel probably has a
high need for power
Abel is manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters and lack of raises this year among workers on his shift. According to Herzberg, Abel should first concentrate on
hygiene factors
Ruth is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Ruth is expressing what type of need for power?
personal
Maslow's levels of needs, in order from lowest (most basic) to highest level, are
physiological, safety, love, esteem, and self-actualization.
An accounting firm provides employees with educational reimbursements if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of needs?
self-actualization
According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to
make sure pay levels, policies, and working conditions are reasonable.
According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs
motivating
According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees are
neither satisfied nor dissatisfied
According to the acquired needs theory, the desire to influence others is part of the need for
power
______ assumes that three basic needs influence behavior and that they may be activated concurrently.
Alderfer's ERG Theory
Which of the following is a need in Alderfer's ERG theory?
Existence
Which of the following is a need-based perspective on motivation?
Herzberg's two-factor theory
McClelland's need for achievement corresponds most closely to
Maslow's self-actualization needs
After a series of bus accidents, one of which resulted in a critical injury to a driver, Inland Shuttle drivers received additional training and buses were retrofitted with new braking systems. This helps to satisfy which of Maslow's needs?
Safety
According to Herzberg, which of the following is an example of a motivating factor?
The work itself
According to Herzberg, which of the following is an example of a hygiene factor?
relationships