Chapter 12.2

The need for status, reputation, and recognition are part of

esteem

Which of the following is a higher-level need based on the four content theory perspectives?

esteem

For managers, the importance of Maslow's contribution is that he showed that workers

have needs beyond that of just earning a paycheck

Hannah has excelled as a consultant for a large financial institution. She loves building mutually beneficial relationships and is extremely well liked by her clients. Hannah likely has

high need for affiliation

Even when he started his first job, Daniel was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Daniel probably has a

high need for power

Abel is manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters and lack of raises this year among workers on his shift. According to Herzberg, Abel should first concentrate on

hygiene factors

Ruth is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Ruth is expressing what type of need for power?

personal

Maslow's levels of needs, in order from lowest (most basic) to highest level, are

physiological, safety, love, esteem, and self-actualization.

An accounting firm provides employees with educational reimbursements if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of needs?

self-actualization

According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to

make sure pay levels, policies, and working conditions are reasonable.

According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs

motivating

According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees are

neither satisfied nor dissatisfied

According to the acquired needs theory, the desire to influence others is part of the need for

power

______ assumes that three basic needs influence behavior and that they may be activated concurrently.

Alderfer's ERG Theory

Which of the following is a need in Alderfer's ERG theory?

Existence

Which of the following is a need-based perspective on motivation?

Herzberg's two-factor theory

McClelland's need for achievement corresponds most closely to

Maslow's self-actualization needs

After a series of bus accidents, one of which resulted in a critical injury to a driver, Inland Shuttle drivers received additional training and buses were retrofitted with new braking systems. This helps to satisfy which of Maslow's needs?

Safety

According to Herzberg, which of the following is an example of a motivating factor?

The work itself

According to Herzberg, which of the following is an example of a hygiene factor?

relationships