Chapter 13: Managing Diversity and Inclusion
Dividends of Workplace Diversity
- Better use employee talent - Increased understanding of marketplace - Enhanced breadth of understanding among managers - Better team problem solving - Lower costs related to turnover, absenteeism, lawsuits
Monoculture
A culture that accepts only one way of doing things and one set of values and beliefs
Sponsor
A higher-ranking senior member of the organization who is committed to providing upward mobility and support to a protege's professional career
Diversity of Thought
Achieved when a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets to provides a broader and deeper base of ideas, opinions, and experiences for problem solving, creativity and innovation
Cognitive Diversity
Achieved when a manager creates a heterogeneous team made up of individuals with diverse characteristics who bring different ideas, viewpoints, and ways of thinking and reasoning; also called diversity of thought
Diversity
All the ways in which employees differ
Pluralism
An environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Glass Ceiling
An invisible barrier that separates women and minorities from senior management positions
Implicit Bias
Attitudes and stereotypes that affect our understanding, actions, and decisions in an unconscious manner
Managing diversity and inclusion
Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized, while the potential disadvantages are minimized
Employee resource groups
Groups based on social identity, such as gender or race, that are organized to focus on the concern of employees from that group
Unconscious Bias
Occurs when a person is not aware of the bias in his or her favorable and unfavorable assessments, actions, and decisions toward members of specific groups
Ethnorelativism
The belief that groups and cultures are inherently equal
Inclusion
The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated
First Rung
The first promotion onto the management career ladder
Coaching
The process of engaging in regular conversations with an employee that facilitate learning and development by supporting strengths and overcoming weaknesses to improve behavior and performance
Prejudice
The tendency to view people who are different as being deficient