Chapter 13

Which of the following may cause diverse employees to feel undue pressure to conform, to be victims of stereotyping attitudes, and to be presumed deficient because they are different?

A monoculture

In a family where both parents work, which of the following may be helpful to accommodate the parents' needs?

All of these choices Child care, Flexible work schedule, Home-based employment, Maternity or paternity leave

Which of the following is a category of sexual harassment?

All of these choices Inappropriate/offensive, Coercion with threat of punishment, Solicitation with promise of reward, Generalized

Inclusive dimensions of diversity include

All of these choices income, nationality, pay level, work style.

Which of the following is defined as all the ways in which people differ?

Diversity

Which of the following is another name for cognitive diversity?

Diversity of thought

Which of the following is the most common diversity initiative, according to Fortune 1000 respondents?

Diversity-focused recruiting

Which of the following represents valuing cultural differences rather than stereotyping?

Does not assume that all individuals within a group have the same characteristics

Which of the following terms is used to describe the double dose of discrimination that women of color face?

Double jeopardy

Which of the following is based on social identity, such as gender or race, and is organized to focus on the concerns of employees from that group?

Employee resource group

Which of the following refers to the fact that women might be better managers because of their more collaborative approach?

Female advantage

Which of the following is the first promotion onto the management career ladder?

First rung

Jerica would like to become part of an elite manager network at her company so she can access general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

Glass ceiling

Which of the following serves as an invisible barrier to vertical movement within the organization for women?

Glass ceiling

Which racial or ethnic category currently represents the largest and fastest growing minority group?

Hispanic

Which of the following statements regarding projected changes in the U.S. labor force is most accurate?

Hispanics are projected to be the ethnic group with the greatest increase as a percentage of the U.S labor force

Which of the following is not a dividend of workplace diversity?

Increased costs associated with high turnover, absenteeism, and lawsuits

Offering child-care and elder-care benefits is an example of which of the following dividends of workplace diversity?

Lower costs related to turnover, absenteeism, and lawsuits

Which of the following refers to a higher-ranking, senior organizational member who largely offers informal guidance?

Mentor

Birmingham Boardwalk, Inc., uses a program to provide minorities and women with direct exposure to senior management and inside information on the norms and expectations of the organization. This is an example of which of the following programs?

Mentoring

Which of the following statements is true of most organizations?

Most organizations must make a conscious effort to shift from a monocultural perspective to one of pluralism.

TickTock Clock Corporation is attempting to develop a truly diverse workplace. As a first step, it has decided to expand its recruiting efforts. Which of the following is not an appropriate way to do this?

Offer scholarships for the children of current employees

gender discrimination.

Paying a woman less than a man for the same work

Which of the following refers to an organization accommodating several subcultures, including employees who would otherwise feel isolated and ignored?

Pluralism

Smileline Inc. has an onsite day-care facility and provides employees with full-time day care at a very low cost. The company implemented this years ago when managers realized that child-care responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Reduced costs associated with high turnover, absenteeism, and lawsuits

Which of the following is a rigid, exaggerated, irrational belief associated with a particular group of people?

Stereotype

ethnocentrism

The belief that one's own group or subculture is inherently superior to other groups or cultures

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

Title VII of the Civil Rights Act of 1964

Which of the following refers to attitudes or stereotypes that affect our understanding and actions without our conscious knowledge?

Unconscious bias

Monoculture

a culture that accepts only one way of doing things and one set of values and beliefs

Sponsor

a higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career

An ethnocentric perspective leads to

a monoculture.

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely

a monoculture.

Stereotype

a rigid, exaggerated, irrational belief associated with a particular group of people

Cognitive diversity, or diversity of thought

achieved when a manager creates a heterogeneous team made up of individuals with diverse characteristics who bring different ideas, viewpoints, and ways of thinking and reasoning

Discrimination

acting out prejudicial attitudes toward other people who are targets of an individual's prejudice

Diversity

all the ways in which people differ

Pluralism

an environment in which the organization accommodates several subcultures

Unconscious bias

attitudes or stereotypes that affect our understandings and actions without our conscious knowledge

Employee resource group

based on social identity, such as gender or race, and organized within a company to focus on concerns of employees from that group

Matthew is Makena's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as

coercion with threat of punishment.

Managing diversity and inclusion

creating climate in which potential advantages of diversity for organizational or group performance are maximized while potential disadvantages are minimized

Research has shown that

diverse groups are more creative than homogeneous groups.

Coaching

engaging in regular conversations with an employee that facilitate learning and development by supporting strengths and overcoming obstacles to improve behavior and performance

The belief that one's own group is superior to other groups is known as

ethnocentrism

The belief that one's own group or subculture is inherently superior to other groups or cultures is known as

ethnocentrism

Many companies today have grievance procedures and complaint review processes that are designed to

facilitate and support diversity

Paying a woman less than a man for the same work is an example of

gender discrimination

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a

monoculture

Traditional model dimensions of diversity include

race

Glass ceiling

serves as an invisible barrier to vertical movement within the organization for women

The vice president of communications for an organization is committed to supporting several of the department's lower-level managers in advancing their professional career. In this relationship, the vice president is known as a

sponsor

Shortly after she landed a corporate-level job at InfoBasis, Tanya was paired with a senior employee that told her she would be an advocate for Tanya's career advancement. This is an example of a(n)

sponsoring relationship

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from

stereotype

Ethnorelativism

the belief that groups and subcultures are inherently equal

Ethnocentrism

the belief that one's own group and culture are inherently superior to other groups and cultures

Inclusion

the degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated

First rung

the first promotion onto the management career ladder

Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience

the glass ceiling effect.

Women make up less than 14% of all Fortune 500 executives. This could be due to

the glass ceiling.

Prejudice

the tendency to view people who are different as being deficient

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been

to establish sponsor relationships.