Chapter 13
Which of the following may cause diverse employees to feel undue pressure to conform, to be victims of stereotyping attitudes, and to be presumed deficient because they are different?
A monoculture
In a family where both parents work, which of the following may be helpful to accommodate the parents' needs?
All of these choices Child care, Flexible work schedule, Home-based employment, Maternity or paternity leave
Which of the following is a category of sexual harassment?
All of these choices Inappropriate/offensive, Coercion with threat of punishment, Solicitation with promise of reward, Generalized
Inclusive dimensions of diversity include
All of these choices income, nationality, pay level, work style.
Which of the following is defined as all the ways in which people differ?
Diversity
Which of the following is another name for cognitive diversity?
Diversity of thought
Which of the following is the most common diversity initiative, according to Fortune 1000 respondents?
Diversity-focused recruiting
Which of the following represents valuing cultural differences rather than stereotyping?
Does not assume that all individuals within a group have the same characteristics
Which of the following terms is used to describe the double dose of discrimination that women of color face?
Double jeopardy
Which of the following is based on social identity, such as gender or race, and is organized to focus on the concerns of employees from that group?
Employee resource group
Which of the following refers to the fact that women might be better managers because of their more collaborative approach?
Female advantage
Which of the following is the first promotion onto the management career ladder?
First rung
Jerica would like to become part of an elite manager network at her company so she can access general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?
Glass ceiling
Which of the following serves as an invisible barrier to vertical movement within the organization for women?
Glass ceiling
Which racial or ethnic category currently represents the largest and fastest growing minority group?
Hispanic
Which of the following statements regarding projected changes in the U.S. labor force is most accurate?
Hispanics are projected to be the ethnic group with the greatest increase as a percentage of the U.S labor force
Which of the following is not a dividend of workplace diversity?
Increased costs associated with high turnover, absenteeism, and lawsuits
Offering child-care and elder-care benefits is an example of which of the following dividends of workplace diversity?
Lower costs related to turnover, absenteeism, and lawsuits
Which of the following refers to a higher-ranking, senior organizational member who largely offers informal guidance?
Mentor
Birmingham Boardwalk, Inc., uses a program to provide minorities and women with direct exposure to senior management and inside information on the norms and expectations of the organization. This is an example of which of the following programs?
Mentoring
Which of the following statements is true of most organizations?
Most organizations must make a conscious effort to shift from a monocultural perspective to one of pluralism.
TickTock Clock Corporation is attempting to develop a truly diverse workplace. As a first step, it has decided to expand its recruiting efforts. Which of the following is not an appropriate way to do this?
Offer scholarships for the children of current employees
gender discrimination.
Paying a woman less than a man for the same work
Which of the following refers to an organization accommodating several subcultures, including employees who would otherwise feel isolated and ignored?
Pluralism
Smileline Inc. has an onsite day-care facility and provides employees with full-time day care at a very low cost. The company implemented this years ago when managers realized that child-care responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
Reduced costs associated with high turnover, absenteeism, and lawsuits
Which of the following is a rigid, exaggerated, irrational belief associated with a particular group of people?
Stereotype
ethnocentrism
The belief that one's own group or subculture is inherently superior to other groups or cultures
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Title VII of the Civil Rights Act of 1964
Which of the following refers to attitudes or stereotypes that affect our understanding and actions without our conscious knowledge?
Unconscious bias
Monoculture
a culture that accepts only one way of doing things and one set of values and beliefs
Sponsor
a higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career
An ethnocentric perspective leads to
a monoculture.
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely
a monoculture.
Stereotype
a rigid, exaggerated, irrational belief associated with a particular group of people
Cognitive diversity, or diversity of thought
achieved when a manager creates a heterogeneous team made up of individuals with diverse characteristics who bring different ideas, viewpoints, and ways of thinking and reasoning
Discrimination
acting out prejudicial attitudes toward other people who are targets of an individual's prejudice
Diversity
all the ways in which people differ
Pluralism
an environment in which the organization accommodates several subcultures
Unconscious bias
attitudes or stereotypes that affect our understandings and actions without our conscious knowledge
Employee resource group
based on social identity, such as gender or race, and organized within a company to focus on concerns of employees from that group
Matthew is Makena's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as
coercion with threat of punishment.
Managing diversity and inclusion
creating climate in which potential advantages of diversity for organizational or group performance are maximized while potential disadvantages are minimized
Research has shown that
diverse groups are more creative than homogeneous groups.
Coaching
engaging in regular conversations with an employee that facilitate learning and development by supporting strengths and overcoming obstacles to improve behavior and performance
The belief that one's own group is superior to other groups is known as
ethnocentrism
The belief that one's own group or subculture is inherently superior to other groups or cultures is known as
ethnocentrism
Many companies today have grievance procedures and complaint review processes that are designed to
facilitate and support diversity
Paying a woman less than a man for the same work is an example of
gender discrimination
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a
monoculture
Traditional model dimensions of diversity include
race
Glass ceiling
serves as an invisible barrier to vertical movement within the organization for women
The vice president of communications for an organization is committed to supporting several of the department's lower-level managers in advancing their professional career. In this relationship, the vice president is known as a
sponsor
Shortly after she landed a corporate-level job at InfoBasis, Tanya was paired with a senior employee that told her she would be an advocate for Tanya's career advancement. This is an example of a(n)
sponsoring relationship
Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from
stereotype
Ethnorelativism
the belief that groups and subcultures are inherently equal
Ethnocentrism
the belief that one's own group and culture are inherently superior to other groups and cultures
Inclusion
the degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated
First rung
the first promotion onto the management career ladder
Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience
the glass ceiling effect.
Women make up less than 14% of all Fortune 500 executives. This could be due to
the glass ceiling.
Prejudice
the tendency to view people who are different as being deficient
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been
to establish sponsor relationships.