Chapter 15 Intro to management

3) ________ is a performance measure of both the efficiency and effectiveness of employees. A) Employee productivity B) Organizational citizenship behavior C) Job satisfaction D) Employee morale

A) Employee productivity

7) Which component of attitude is reflected in the sentence, "This is the best way to get to our destination"? A) cognitive B) behavioral C) emotive D) affective

A) cognitive

The three components that make up an attitude are ________ components. A) cognitive, affective, and behavioral B) active, behavioral, and adjustable C) emotional, creative, and environmental D) intentional, reactive, and adjustable

A) cognitive, affective, and behavioral

18) It is very difficult to ruffle Doreen's feathers. She has been called a rock, steadfast, slow to anger, calm in the middle of the storm. Doreen is high in ________. A) emotional stability B) sensing C) conscientiousness D) thinking

A) emotional stability

14) The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them. A) employee engagement B) performance incentives C) employee benefit plans D) attitude surveys

D) attitude surveys

12) "Cody has retired on the job" is an expression used to describe ________. A) a person approaching full retirement age B) an employee who is disengaged C) someone who draws retirement income while continuing to work D) a person on extended medical leave

B) an employee who is disengaged

1) Individual behavior in organizations includes ________. A) strategies, norms, and roles B) attitudes, learning, and motivation C) structure, culture, and team building D) policies and procedures

B) attitudes, learning, and motivation

9) When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. A) cognitive B) behavioral C) affective D) practices

B) behavioral

Andrea closely monitors the job satisfaction of her subordinates because she believes ________. A) she will be rated in this area on her performance evaluation B) it is hard to discipline an employee because of the employee's attitude C) low satisfaction leads to counterproductive behaviors D) satisfied workers are more productive

D) satisfied workers are more productive

23) Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________. A) high intuition B) high Machiavellianism C) high risk-taking ability D) low cognitive dissonance

A) high intuition

11) Which one of the following is true for satisfied employees with high organizational commitment? A) lower rates of turnover and absenteeism B) higher rates of voluntary turnover C) higher rates of cognitive dissonance D) lower levels of job involvement

A) lower rates of turnover and absenteeism

29) When people judge someone on the basis of their perception of a group to which that person belongs, they are using the shortcut called ________. A) stereotyping B) self-serving bias C) assumed similarity D) the halo effect

A) stereotyping

28) If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________. A) reliability B) consistency C) consensus D) internal attribution

B) consistency

25) The ability to sense how others are feeling is known as ________. A) agreeableness B) empathy C) sympathy D) relationship management

B) empathy

16) George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality. A) sensing B) feeling C) introverted D) intuitive

B) feeling

20) The words "I am the master of my fate, I am the captain of my soul" are consistent with someone who ________ A) is high in openness to experience B) has an internal locus of control C) has an external locus of control D) is out of control

B) has an internal locus of control

17) Darren enjoys many genres of music and art. He has visited several European countries. It is very likely Darren is high in ________. A) emotional stability B) openness to experience C) conscientiousness D) agreeableness

B) openness to experience

10) The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. A) job involvement B) organizational commitment C) job satisfaction D) organizational citizenship

B) organizational commitment

27) ________ theory explains how we judge people differently depending on what meaning we ascribe to a given behavior. A) Perception B) Behavior C) Attribution D) Stereotype

C) Attribution

8) The ________ component of attitude is based on emotions. A) cognitive B) behavioral C) affective D) spiritual

C) affective

22) People with high self-esteem ________. A) are more prone to conform to the beliefs of those they respect B) are more likely to seek approval from others C) are more likely to take unpopular stands D) are more susceptible to external influence

C) are more likely to take unpopular stands

13) Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________. A) negative feedback B) difficult objectives C) cognitive dissonance D) management by objectives

C) cognitive dissonance

21) Though clearly capable, Martina does not seem very confident of herself. She is always unsure of whether she can handle assignments that are difficult and as a result ends up choosing jobs that are fairly straightforward and involve routine work. She is also susceptible to evaluations from other people. Martina seems to have ________. A) high cognitive dissonance B) a high Machiavellianism score C) low self-monitoring D) low self-esteem

C) low self-monitoring

2) The study of group behavior includes the study of ________. A) perception, motivation, and learning B) attitudes and personality C) norms, roles, and leadership D) organization structure and culture

C) norms, roles, and leadership

30) Bill, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit who turns out to be extremely intelligent. He concludes that she will be a good manager in the future even though her interpersonal skills are not half as impressive. This conclusion on Bill's part seems to be the result of ________. A) stereotyping B) selective perception C) the halo effect D) assumed similarity

C) the halo effect

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________. A) absenteeism B) employee attitudes C) turnover D) productivity

C) turnover

26) ________ is the process of organizing and interpreting sensory impressions to give meaning to the environment. A) Attribution B) Selection C) Cognition D) Perception

D) Perception

19) If you believe that you control your own destiny, which one of the following personality traits are you likely to possess? A) external locus of control B) risk aversion C) high self-esteem D) internal locus of control

D) internal locus of control

15) Which one of the following is true according to the MBTI®? A) Introverted types are practical and prefer routine and order. B) Feeling types use reason and logic to handle problems. C) Perceiving types are rigid and structured. D) Judging types want control and prefer their world to be ordered.

Judging types want control and prefer their world to be ordered.

24) Emotional intelligence has been shown to be ________. A) negatively related to job performance at all levels B) negatively related to job performance in middle management only C) positively related to job performance only in mechanistic organizations D) positively related to job performance at all levels

positively related to job performance at all levels