Chapter 15

One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker? a. Transformational b. Servant c. Uncritical d. Transactional e. Critical

Uncritical

_____ and _____ proposed a two dimensional leadership theory called the Managerial Grid. a. Blake; Mouton b. Hersey; Blanchard c. Vroom; Yetton d. Tannenbaum; Schmidt e. Evans; House

a. Blake; Mouton

Which of the following types of power is vested in the manager's ability to punish employees? a. Coercive b. Reward c. Expert d. Referent e. Personal

a. Coercive

Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations? a. Contingency approach b. Behavioral approach c. Trait approach d. Organizational approach e. None of these

a. Contingency approach

To become a level 5 leader, Barry would have to hone which personal characteristic? a. Humility b. Tenacity c. Ruthlessness d. Drive e. Ego

a. Humility

_____ means being unpretentious and modest rather than arrogant and prideful. a. Humility b. Egotism c. Altruism d. Reserved e. Assurance

a. Humility

Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category? a. Level 1: Highly capable individual b. Level 2: Contributing team member c. Level 3: Competent manager d. Level 4: Effective leader e. Level 5: Level 5 executive

a. Level 1: Highly capable individual

_____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction. a. Strengths b. Traits c. Characteristics d. Abilities e. Leadership tendencies

a. Strengths

Which of the following is consistent with initiating structure? a. Task oriented behavior b. Open communication c. Teamwork oriented d. People oriented behavior e. Country-club management style

a. Task oriented behavior

Which type of leader clarifies the role and task requirements of subordinates? a. Transactional b. Charismatic c. Transformational d. Supportive e. Team

a. Transactional

Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader? a. Transformational b. Servant c. Authentic d. Transactional e. Interactive

a. Transformational

Which of the following is the most frequently used and a highly effective influence strategy? a. Using rational persuasion b. Rewarding desired behaviors c. Relying on the rule of reciprocity d. Making people like you e. Developing allies

a. Using rational persuassion

The less effective leaders, in the University of Michigan studies, were called: a. job-centered leaders. b. employee-centered leaders. c. initiating structure. d. consideration. e. impoverished management.

a. job-centered leaders

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their: a. readiness level. b. satisfaction level. c. level of commitment. d. level of security. e. all of these.

a. readiness level

A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission. a. servant b. transactional c. transformational d. charismatic e. interactive

a. servant

The distinguishing personal characteristics of a leader are known as: a. traits. b. sources of power. c. leadership styles. d. leadership behaviors. e. personal preferences.

a. traits

The _____ leader is distinguished by his/her ability to bring about organizational change. a. transformational b. participative c. charismatic d. achievement-oriented e. people-oriented leader

a. transformational

Barry will develop strong skills in working with her people and also strong ability in accomplishing the task achieving the goals of Marc's Music. On the managerial grid, her style will be: a. 1,1. b. 9,9. c. 9,1. d. 1,9. e. 5,5.

b. 9,9

"A fire that ignites followers" is used to describe which leadership characteristic? a. Vision b. Charisma c. Service d. Tenacity e. Authority

b. Charisma

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance? a. Transactional b. Charismatic c. Traditional d. Supportive e. Team

b. Charismatic

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on? a. Reward power b. Coercive power c. Expert power d. Referent power e. Personal power

b. Coercive power

Which of these, according to the leadership grid, is a 1,9 management style? a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance

b. Country Club Management

Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Ryan? a. Participating b. Delegating c. Selling d. Telling e. Forcing

b. Delegating

Which of the following is NOT a valid component of authentic leadership? a. Pursues purpose with passion b. Isolates self from others c. Leads with the heart as well as the head d. Demonstrates self-discipline e. Practices solid values

b. Isolates self from others

_____ is the ability to influence people toward the attainment of organizational goals. a. Motivation b. Leadership c. Persuasion d. Commitment e. Organizational citizenship

b. Leadership

_____ power comes from organizational structure and promotes stability, order, and problem solving within the structure. a. Motivation b. Position c. Leadership d. Control e. Referent

b. Position

Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome? a. Level 5 leader b. Servant leader c. Authentic leader d. Transformational leader e. Interactive leader

b. Servant Leader

The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates. a. job-centered leaders b. employee-centered leaders c. initiating structure d. consideration e. impoverished management

b. employee-centered leaders

Peter has the ability to convince others to work toward organizational objectives. This ability is known as _____. a. motivation b. leadership c. commitment d. a conceptual skill e. personal agenda

b. leadership

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of: a. referent power. b. legitimate power. c. coercive power. d. reward power. e. expert power.

b. legitimate power

In situations of _____, according to Fiedler, relationship-oriented leaders are more effective. a. high favorability b. moderate favorability c. high unfavorability d. no favorability e. none of these

b. moderate favorability

Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _____ impacting leadership styles and behaviors

b. neutralizers

A _____ is a situational variable that makes a leadership style unnecessary or redundant. a. neutralizer b. substitute c. contingency d. transaction e. transformation

b. substitute

In general, research has found a(n) _____ relationship between personal traits and leader success. a. strong b. weak c. positive d. negative e. inverse

b. weak

According to research, _____ typically score higher on social and emotional skills. a. level 5 leaders b. women c. postheroic leaders d. men e. minorities

b. women

_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others. a. Level 5 b. Servant c. Authentic d. Transformational e. Interactive

c. Authentic

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion? a. Transactional leader b. Supportive leader c. Charismatic leader d. People-oriented leader e. Production-oriented leader

c. Charismatic leader

The Leadership Grid used the two leader behaviors which were called: a. employee-centered and job centered. b. consideration and initiating structure. c. concern for people and concern for production. d. relationship-oriented and task-oriented. e. employee-oriented and relationship oriented.

c. Concern for people and concern for production

The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader a. Level 1 b. Level 2 c. Level 3 d. Level 4 e. Level 5

c. Level 3

Which of the following refers to the highest level in a hierarchy of manager capabilities? a. Interactive leadership b. Creative leadership c. Level 5 leadership d. Postheroic leadership e. People-oriented leadership

c. Level 5 leadership

_____ reflects a moderate amount of concern for both people and production. a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance

c. Middle of the Road Management

_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values. a. Motivation b. Management c. Personal d. Control e. Positional

c. Personal

Referent power depends on the leader's: a. formal title. b. position in the hierarchy. c. personal characteristics. d. salary. e. reward power.

c. Personal Characteristics

Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders? a. Physical characteristics b. Intelligence and Ability c. Personality d. Social Characteristics e. Social Background

c. Personality

Which of these is the potential ability to influence the behavior of others? a. Leadership b. Management c. Power d. Control e. Motivation

c. Power

_____ power is based in the ability of the leader to do such things as recommend promotions. a. Coercive b. Expert c. Reward d. Referent e. Personal

c. Reward

_____ works best for employees with moderate readiness, according to Hersey and Blanchard. a. Selling and telling b. Telling and participating c. Selling and participating d. Telling and delegating e. Selling and delegating

c. Selling and participating

Hersey and Blanchard are responsible for which theory? a. Theory of leadership b. ERG Theory c. Situational theory d. Contingency theory e. Leadership

c. Situational Theory

According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates? a. Delegating style b. Selling style c. Telling style d. Participating style e. None of these

c. Telling Style

Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category? a. Physical characteristics b. Intelligence and ability c. Work-related characteristics d. Social background e. Social characteristics

c. Work-related charactrsitics

Researchers at the Ohio State University identified two major behaviors called: a. commitment and consideration. b. commitment and initiation. c. consideration and initiating structure. d. initiating structure and commitment. e. consideration and concern for people.

c. consideration and initiating structure

The early research on leadership traits was referred to as the: a. contingency theory of leadership. b. path-goal theory of leadership. c. great man approach. d. situational theory of leadership. e. behavioral approach.

c. great man approach

Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as: a. high in initiating structure. b. low in initiating structure. c. high in consideration. d. a team leader. e. task-oriented manager.

c. high in consideration

Leadership is reciprocal, according to your text. This means: a. it is dynamic. b. it is a problem-solving activity. c. it occurs between people. d. redundant. e. it always creates conflict.

c. it occurs between people.

Charismatic leaders are often _____ than transactional leaders. a. less emotional b. more predictable c. less predictable d. more directive e. none of these

c. less predictable

Fiedler used all of the following to describe how leaders fit the situation EXCEPT: a. leader-member relations. b. task structure. c. personal power. d. leader position power. e. all of these were used by Fiedler to describe the situation.

c. personal power

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing? a. Physical characteristics b. Intelligence and Ability c. Personality d. Social Characteristics e. Social Background

c. personality

All of the following are interpersonal influence tactics EXCEPT: a. reward the behaviors you want. b. develop allies. c. rely on the rule of demand. d. make use of higher authority. e. ask for what you want.

c. rely on the rule of demand

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of: a. coercive power. b. legitimate power. c. reward power. d. expert power. e. referent power.

c. reward power

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using? a. The contingency approach b. The situational approach c. The trait approach d. The behavioral approach e. The substitute approach

c. the trait approach

Which of the following is a follower who participates actively in the organization but does not use critical thinking skills? a. Passive follower b. Effective follower c. Alienated follower d. Conformist e. Pragmatic survivor

d. Conformist

Which of the following is the power coming from a formal management position in the organization? a. Referent power b. Coercive power c. Reward power d. Legitimate power e. Expert power

d. Legitimate Power

The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a _____ leader a. Level 1 b. Level 2 c. Level 3 d. Level 4 e. Level 5

d. Level 4

All of the following are major approaches to leadership EXCEPT: a. Level 5 leadership. b. Servant leadership. c. Authentic leadership. d. Progressive leadership. e. Interactive leadership.

d. Progressive Leadership

When leaders influence others through the exchange of benefits or favors, which influence tactic is being used? a. Develop allies b. Use rational persuasion c. Make people like you d. Rule of reciprocity e. Reward behaviors

d. Rule of reciprocity

Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into? a. Following style b. Delegating style c. Participating style d. Telling style e. Selling style

d. Telling Style

Some of the key characteristics associated with charismatic leaders include: a. visionary skills. b. communication skills. c. motivation skills. d. all of these. e. none of these.

d. all of these

All of the following are essential parts of any definition of leadership EXCEPT: a. influence. b. people. c. goals. d. coercive power. e. influence and people only.

d. coercive power

The six interpersonal influence tactics for leaders include all of the following EXCEPT: a. use rational persuasion. b. rely on the rule of reciprocity. c. develop allies. d. do not worry about people liking you. e. reward the behaviors you want.

d. do not worry about people liking you

Barry recognizes that her power can come from five sources, including all of the following EXCEPT: a. referent power. b. reward power. c. coercive power. d. mechanistic power. e. All of the sources of power.

d. mechanistic power

Two leadership styles used by Fiedler in his contingency theory were: a. employee-centered and job-centered. b. consideration and initiating structure. c. concern for people and concern for production. d. relationship-oriented and task-oriented. e. employee-oriented and relations-oriented.

d. relationship-oriented and relations-oriented

All of the following are leadership qualities EXCEPT: a. visionary. b. innovative. c. promotes change. d. structured. e. nurtures.

d. structured

According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT: a. delegate the whole task. b. maintain feedback. c. give thorough instructions. d. work alone to accomplish important tasks. e. evaluate and reward performance.

d. work alone to accomplish important tasks

The recommended management style from the leadership grid is _____. a. 1,9 b. 9,1 c. 5,5 d. 1,1 e. 9,9

e. 9,9

Which of the following is a passive, independent, critical thinker? a. Conformist b. Passive follower c. Pragmatic survivor d. Effective follower e. Alienated follower

e. Alienated follower

Barry learns of a recent study on gender differences in leadership behaviors. In which area of leadership do women score more highly than men? a. Motivating others b. Fostering communication c. Producing high-quality work d. Listening to others e. All of the above

e. All of the above

According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant orientation? a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance

e. Authority-Compliance

At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader? a. Level 5 b. Servant c. Authentic d. Transformational e. Interactive

e. Interactive

Ricky is well loved by his co-workers at Axel Cable Inc. He is viewed as having a great deal of humility, often giving credit for successes to other members of his team. As such, Ricky would be placed in which category of the Level 5 leadership spectrum? a. Level 1: Highly capable individual b. Level 2: Contributing team member c. Level 3: Competent manager d. Level 4: Effective leader

e. Level 5: Level 5 executive

Which of the following types of power stems from a leader's special knowledge? a. Reward power b. Referent power c. Legitimate power d. Coercive power e. None of these

e. None of these

Which of the following is NOT a manager quality? a. Maintains stability b. Organizes c. Analyzes d. Rational e. Personal power

e. Personal Power

Which of the following characteristics of leaders have been studied? a. Personality traits b. Physical traits c. Social traits d. Work-related traits e. all of these

e. all of these

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. solitary management b. middle-of-the-road management c. low-road management d. authority-compliance management e. impoverished management

e. impoverished management

Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader? a. Task structure b. Leader relations c. Contingency d. Position power e. Leader-member relations

e. leader-member relations