Chapter 16: Managing Leadership and Influence Processes

Blanchard recommends which of the following for getting employees pumped up about their work? Check all that apply. Having work that serves a higher purpose Having a clear set of operating values Having a secure job Making more money than competitors

Having work that serves a higher purpose Having a clear set of operating values

Caroline, the CEO of Down Home Fashion, has legitimate power at work. Employees are likely to do what Caroline says because: She has a charming personality Her job title is CEO They get raises from her She can fire them

Her job title is CEO

Which of the following actions is attributed to leadership but not to management? Organizing Inspiring Budgeting Planning

Inspiring

Google CEO Larry Page likes to "make big things happen," and he encourages his employees to always think bigger. This is an example of the _____________________________ element of the path-goal theory.

leadership style

What is a common criticism of Vroom's Decision Tree model of leadership? It is complex. It recommends a solution that is adapted to the situation. It provides five recommended solutions for managers. It relies on assessment of the situation.

It is complex.

You wish that your supervisor, Ashby, sought favors from you in a less threatening way. If you were in Ashby's role, and you wanted to rely on emotion and logic to get your way, which tactic would you use? Persuasion Creation of an obligation Inducement Coercion

Persuasion

Considering what you know from the preceding question, Caroline is likely to have difficulty using her power if employees: Question why Caroline got her job Doubt Caroline's accuracy Don't like her very much Are dissatisfied with their wages

Question why Caroline got her job

Based on what you know from the preceding question, Antonio is likely to have difficulty using his power if his siblings: Don't believe in his expertise Want fewer chores, not higher allowances Are smarter than he is Stop trusting him

Stop trusting him

Employee-centered leadership behaviors are likely to _________________ follower motivation.

increase

Leader behavior consistent with Likert's System 1 organization design, ____________________________, is most like the _______________________ that researchers at the Ohio State University identified as being appropriate in a situation requiring clear work direction.

job-centered behavior; initiating-structure behavior

In an interview with Newsweek, Christine Lagarde, chairwoman of the International Monetary Fund, says that she believes that it is important to waste time on occasion to build consensus in a team so that "you will not need to waste it in convincing people to implement." This is an example of the ____________________________ element of the path-goal theory.

leader behaviors

Combination of 1) High task structure 2) Good leader-member relationship and 3) Most favorable situation

task

Your manager has left, and their successor is not as skilled a leader. Which characteristics of your organization would substitute for the missing leadership? Check all that apply. Predictable rewards Strong group cohesion Informal lines of authority Clear, inflexible rules

Predictable rewards Strong group cohesion Clear, inflexible rules

Ken Blanchard talks about putting people first. Which of the following characteristics of an authentic leader best aligns with that concept? Connects with others Demonstrates self-discipline Practices solid values Pursues purpose with passion

Connects with others

Your organization uses the Leadership Grid to identify management styles. During your last performance evaluation, you received 360-degree feedback indicating that you use the country club management style. In what way could you improve as a manager? By showing more concern for people By showing less concern for production By showing less concern for people By showing more concern for production

By showing more concern for production

How did Escalante encourage students to envision their futures? Check all that apply. He says to them, "You already have two strikes against you: your name and your complexion." He tells the class, "You're going to work harder here than you've ever worked anywhere else." He compares the jobs students will likely have if they do not get a college education with those available if they do go to college. He urges a student to "see the road ahead."

He compares the jobs students will likely have if they do not get a college education with those available if they do go to college. He urges a student to "see the road ahead."

Antonio, the second of five children, has referent power at home. People are likely to do what Antonio says because: He is so smart He is so likeable He can get them higher allowances He can make their lives miserable

He is so likeable

Which of the statements about impression management are true? Check all that apply. Impression management is a direct and intentional effort by someone to enhance his or her image in the eyes of others. It is natural to "put your best foot forward," and as long as you're not hurting anyone, doing so is not a form of impression management. People may take part in impression management to further their careers.

Impression management is a direct and intentional effort by someone to enhance his or her image in the eyes of others. People may take part in impression management to further their careers.

Blanchard says that setting strategy is an important part of leadership. Even highly engaged employees will not make an organization successful if the strategy is poorly aligned with the environment. What must a manager do to exercise high-quality strategic leadership? Check all that apply. Know the organization inside and out, including its culture, its strengths, and its weaknesses. Embrace the many aspects of diversity in the workforce, in the customer base, and in all other stakeholders. Develop detailed plans that take into account resource availability and lay out clear timelines for implementation. Thoroughly understand the organization's current environment and possible future trends.

Know the organization inside and out, including its culture, its strengths, and its weaknesses. Embrace the many aspects of diversity in the workforce, in the customer base, and in all other stakeholders. Thoroughly understand the organization's current environment and possible future trends.

In real life and in the movie, the organization that administers the AP Calculus test accuses Escalante's students of cheating. Escalante has his students retake the exam to prove that their high scores were not a result of cheating. His willingness to have them take the exam a second time is evidence of which leadership behavior? Inviting dissent Trusting subordinates Staying calm under pressure Developing a vision

Trusting subordinates

You have just taken over a management position at the Green Schools Initiative, a nonprofit dedicated to helping students and their teachers protect the environment by taking green actions whenever possible. The very capable employees in your group have been working with the agency for a long time. They skillfully accomplish the many complicated, difficult, and challenging tasks required to create new sustainability campaigns, despite the fact that they get few monetary rewards for their work. Because employees are _______________on ability and their tasks are ________________ , according to goal-path theory, you should use the ________________________ style of management in this example.

high; complex; participative

According to researchers at the Ohio State University leaders who use ______________________ define the leader-subordinate role formally and set clear expectations, but the same leaders can also show __________________________ , taking a more friendly, supportive approach.

initiating-structure behavior; consideration behavior

Combination of 1) High task structure 2) Bad leader-member relationship and 3) Moderately favorable situation

relationship

The _____________ leader has a thorough and complete understanding of the organization and its environment.

strategic

Combination of 1) Low task structure 2) Bad leader-member relationship and 3) Most unfavorable situation

task