Chapter 2

What is NOT an effective strategy for companies expanding into global markets?

Hiring entirely from the home country's talent pool

Why might a company experience negative stock returns and lower profitability after laying off some of its highest-paid salespeople?

The average sales per employee will decrease.

What are two ways reengineering might affect human resource management?

The organization might need to recruit employees with a new set of skills. The pay structure might need to be adjusted.

The Boston Consulting group conducted a global survey of underrepresented workers—women, racial and ethnic minorities, and LGBTQ workers. What did the survey find regarding diversity and inclusion?

The vast majority of underrepresented workers have not benefited from their companies' diversity and inclusion programs.

What can be said of empowered employees? (Select all that apply)

They are held accountable for products and services. They share in the losses and rewards of their decisions.

Which statements reflect why workers who have reached retirement age still want to work? (Select all that apply)

They enjoy making a contribution at work. They have inadequate savings for full retirement. They want to gradually move toward retirement by working part-time.

Employees seeking flexible work arrangements, and employers looking for ways to tap people's creativity and interpersonal skills are indicative of a(n) _______.

high-performance work system

What are three strategic issues facing human resource management?

outsourcing and downsizing international expansion mergers and acquisitions

As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in?

supporting company strategy

As technology has caused a shift away from the traditional 40-hour workweek, what is one of the most common ways businesses have compensated employees for the increased stress and intrusion on their free time?

Flexible work schedules

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

African Americans Asians Hispanics

Because of ______, managers are having to find ways to maximize the contributions of employees of different genders, races, ethnicities, and age groups.

a more diverse workforce

Bart is working with a new client to develop software that tracks product usage in different areas of the country. Bart meets with the client twice a week to go over the development so the product is a better fit for his client's strategy. This approach is known as __ and is being used by more and more software companies.

agile

Managers who listen to employees' ideas, implement the valuable ones, and reward employees for their contributions are ______.

allowing employee empowerment to foster innovation

Comparing the work characteristics of various generations, Millennials on the whole tend to value _____.

being noticed and respected by others

Virtual teams ______.

can continue to meet regardless of the location of team members

Providing continuous updates to employees regarding measures adopted by the company, issuing guidance to employees regarding travel and offering education through health talks were ______ strategies adopted by HR professionals during the COVID-19 pandemic.

communication

In a survey of more than 300 HR executives in Asia, what were considered to be the top two challenges for HR managers during the COVID-19 pandemic?

crisis management business continuity planning

The biggest challenge human resource management faces when a company expands into a global market is adapting to the local _____.

culture

What three trends are occurring in today's high-performance work systems?

empowering employees to make decisions greater use of teamwork reliance on knowledge workers

An employee who takes an assignment in another country is called a(n) _____.

expatriate

Uri works for an energy company in Houston but has recently been assigned to the company's office in Indonesia. He will work in Indonesia for the next two years. Uri is an example of a(n) ______. Multiple choice question.

expatriate

Often reengineering results in employees being _____. (Select all that apply)

laid off retrained reassigned to new jobs

By 2018 the number of manufacturing jobs being reshored in the United States was _____ the number of jobs being offshored.

more than

What types of HR functions are most typically outsourced? (Select all that apply)

payroll processing managing retirement accounts managing health care coverage

Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's ______.

strategy

Given the make-up of today's workforce, why might companies need to retain older workers?

to be able to fill all of their open positions

When a business downsizes its workforce, what should be done for the company's employees? (Select all that apply)

Boost the morale of the remaining employees. Inform all employees about the circumstances of the downsizing. Provide downsized employees with outplacement services.

A company's strategic issues that require support from HRM include decisions about the firm's ______.

growth and efficiency

The government forecasts a 5.5% increase in the labor force between 2018 and 2028, which is _____ the increase experienced at the end of the 1990s.

less than

Match the generational cohort with the characteristics that best identify it.

*Silent Generation - value income and employment security; avoids challenging authority *Baby Boomers - value unexpected rewards, opportunities for learning, and time with management *Generation X - tend to be pragmatic and cynical and have well-developed self-management skills *Millennials - are comfortable with the latest technology and want to be noticed, respected, and involved *Generation Z - value individual expression and ongoing dialogue to solve conflicts and improve the world

What is one of the main reasons why the traditional 40-hour workweek has become obsolete in many cases and has been replaced by alternative arrangements such as temporary work and flexible schedules?

E-commerce

What can be said of diversity and inclusion issues in the workplace?

Companies take the issue seriously and hiring for diversity and inclusion is increasing.

Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract?

Contract worker

What statement is true regarding HR and outsourcing?

Many small organizations will outsource most of their HR work.

What are two characteristics of virtual teams?

They work together over different locations. They communicate electronically.

What name has been given for the approach that software-development companies use to weave the development process more tightly into an organization's activities and strategies?

agile

Some manufacturing companies have difficulty filling jobs because _____.

applicants lack skills to run computer-controlled machinery

What technology that simulates human thinking (learning from data, adapting to change, and making decisions automatically) can human resource managers use in the application of people analytics?

artificial intelligence (AI)

According to the Bureau of Labor Statistics, by the year 2028 the labor force in the United States is expected to ______.

grow somewhat

All of the following have an alternative work arrangement except ______.

full-time employees

Natalia is a freelance writer. She takes short-term assignments from various publishers in which they pay her to write articles for their publications. She does not work as an employee of any one publisher, but rather as independent contractor. Natalia is part of the ______ economy.

gig

The ______ represents situations in which companies rely primarily on alternative work arrangements to meet service and product demands.

gig economy

Clarice's U.S.-based company built a manufacturing facility in India and hired only employees from India to work there. This demonstrates the idea of ___.

offshoring

The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called . (Enter one word in the blank.)

offshoring

Matt uses a vendor to provide all of the buttons for his clothing production facility rather than trying to produce buttons himself. Using this vendor is an example of _____.

outsourcing

The practice of having another company provide services is called _____.

outsourcing

What technique uses computers to analyze large quantities of data and help human resource managers make decisions?

people analytics

The reestablishment of work operations of U.S. companies in the United States is called ______.

reshoring

What has contributed to a shift in the type of skills needed for employees in the U.S. economy?

use of computers to do routine tasks