Chapter 2

Which of the following is not a useful strategy for using inclusive, gender-neutral language? -Avoid he or his a generic pronouns -Prefer titles indicating marital status over those defining a professional achievement. -Use a gender-neutral salutation if you are unsure of a reader's gender. -Use job titles that don't imply that a job is held by only men or only women. -Avoid words and phrases that unnecessarily

Prefer titles indicating marital status over those defining a professional achievement.

Team members are likely to be more open to your comments if you speak in specifics rather than exaggerating. -True or false

True

A consensus occurs when all team members can support a particular course of action. a. True b. False

a. True

Changes in the ethnic composition of the U.S. population will profoundly affect the way you conduct business and communicate with others. a. True b.False

a. True

Studies suggest that, in general, women speak differently to other women than they do to men a True b.False

a. True

Using wikis for group projects usually results in more contributions from group members, fewer in-person meetings, and better overall collaboration. a. True b. False

a. True

If you are writing to someone and you do not know their gender, you should use a salutation that a. is gender neutral. b. assumes they are male. c. assumes an honorific title such as "Sir." d. includes "Mr. or Mrs." e. assumes they are female.

a. is gender neutral.

Avoiding conflict in groups is essential to preserving harmony and successfully completing projects. a.True b.False

b. False

Healthy conflict in groups focuses on personality differences. a. True b. False

b. False

In order to be accommodating to older workers, it's best to assume that they might need help with advanced technologies. a. True b. False

b. False

When you use slang or jargon in conversation with businesspeople from other cultures, you should speak extremely slowly and avoid confusing specifics. a.True b. False

b. False

How people behave in social settings is less culture-dependent than how they behave in work groups. a.True b.False

b. false

Using labels such as unreliable when giving feedback in meetings focuses members' attention on why certain behaviors are problematic. a.True b. False

b. false

When giving negative feedback on a peer's writing, emphasize the writer's role in creating the text, rather than the text itself. a. True b. False

b.False

Which statement about gender issues in communication is correct? a. Men typically interrupt a speaker to support what that person is saying. b. Men tend to compliment coworkers' work, whereas women tend to criticize it. c. Women tend to emphasize politeness, whereas men tend to be directive in conversation. d. Women are more competitive than cooperative. e. Women are more domineering than men during meeting discussions.

c. Women tend to emphasize politeness, whereas men tend to be directive in conversation.

Touching behavior is a.inappropriate for ethical reasons. b.important for establishing rapport. c. not consistent from culture to culture. d. common among Asian businesspeople. e. expected in the social zone.

c. not consistent from culture to culture.

In cultures where context sensitivity is high, businesspeople a. attach importance to the trappings of ceremony. b. assume a long-term context in discussions. c. stress the surrounding circumstances in communication. d. prefer predictable and certain consequences. e. perceive cultural differences in the context of time.

c. stress the surrounding circumstances in communication.

Which of the following is not a useful step in a team writing project? a. Revise the Writing b. Create a Project Plan c. Finalize the Project d. Clarify the Team Mission Statement e. Identify Project Requirements

d. Clarify the Team Mission Statement

Which of the following is a key ethical responsibility of all team members? a. Contributing work that is good enough to be acclaimed by other members. b. Taking primary responsibility for the success of the group effort. c.Ensuring that no one is a social loafer. d. Giving and receiving constructive feedback. e.Creating a fun social atmosphere.

d. Giving and receiving constructive feedback.

Newly formed teams should spend time discussing how they will operate, addressing all of the following questions except: a.What if someone misses a deliverable or team meeting? What are the consequences? b.Which decisions will be most important for the team and how should the team make those decisions? c.What should the final product look like? d.How should we handle conflict? e.What should we do if someone needs help completing a task?

d.What should the final product look like?

___ is a trait that emphasizes social rules, rank, and tradition. a. Materialism b. Uncertainty avoidance c. Context sensitivity d. Collectivism e. Formality

e. Formality

Which of the following is not a key question to consider when improving inclusiveness at your workplace? a. Do invisible barriers prevent people from getting promoted? b.Does everyone have the chance to contribute fully to the organization? c.Do all employees feel welcomed at work? d.Does everyone feel comfortable advancing ideas in meetings? e. Do hiring practices meet the minimum standards in the law?

e.Do hiring practices meet the minimum standards in the law?

Which of the following phrases is most likely to be neutral, respectful, and inoffensive? -the handicapped worker who answers the phones -the accountant who spoke of his disability -the new college kid in who works in engineering -the ladies from the front office - the businessmen who run the company

the accountant who spoke of his disability