Chapter 2 self quiz
Information overload is a _________ pressure. Answers: Societal Technology Nonexistent Market
Technology
Supplier power is _______ when buyers have few choices from whom to buy and _______ when buyers have many choices. Answers: high; low high; high low; low low; high
high; low
Chevron supported internal improvement efforts by getting its suppliers involved using a unified _______ approach that involved standardizing processes across the entire company and consolidating process information within a central repository. Answers: BPI BPR BPM BPC
BPM
__________ integrates disparate BPI initiatives to ensure consistent strategy execution. Answers: BPC BPR BPM BPS
BPM
__________ has developed software to take data from shoppers and apparel manufacturers and then makes a recommendation to a customer regarding fit. Answers: Bodymetrics Clothes Horse LoveThatFit Virtusize
Clothes Horse
________ is a market pressure. Answers: Protection against terrorist attacks Information overload Technological innovation and obsolescence Globalization
Globalization
In the ______ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution. Answers: Define Measure Improve Analysis Control
Improve
__________ is an example of effectiveness. Answers: Reducing production time by one day Using RFID to track products Automating order entry Increasing customer satisfaction
Increasing customer satisfaction
_________ industries experience the greatest threat from substitutes. Answers: Manufacturing Retail Product-based Information-based
Information-based
________ is a societal pressure. Answers: Information overload Protection against terrorist attacks Technological innovation and obsolescence Globalization
Protection against terrorist attacks
