chapter 2

Dream Weaver, weebly , KOMPOZER are used primarily for

Online publication

Concept mapping programs are used to

Organize or outline ideas

Microsoft Visio and GANTT charts are examples of

Project planning tool

Microsoft Visio and Gannett charts are examples of

Project planning tools

Characteristics of email include

Reaching multiple people simultaneously

Speech recognition software

Recognizes the speakers voice pattern

Business writers often switch between the stages of writing because it is a___process

Recursive

Information written and in indirect order

Requires more careful consideration and direct order

Information written in in direct order

Requires more careful consideration then direct order

Informal emails

Should be used in most business emails

Unsolicited messages or mass emails that have no relevance to work are known as

Spam

Beginning business writer should

Spend equal amounts of time and all three stages of the writing process

Beginning business writers should

Spend equal amounts of time and all three stages of the writing process

A frequent error made by business riders is to

Spent too much time drafting into little time planning in revising

Instant messaging is a communication form that

Takes place in real time

What does hitting control plus F activate when using Microsoft word 2016 point

The find feature

A Microsoft word user who needs to find synonyms and antonyms can use

The thesaurus feature

Multimedia presentations

They should be usable for people of all Abilities

What is the main business purpose of letters

To communicate with people outside of the organization

What is the main goal of drafting

To create a version of the document

What is the purpose of grammar and style checkers

To point out potential grammatical problems and recommended solutions

Spellcheckers is our

Unable to identify correctly spell the words that are not in their dictionaries

Writing can be more challenging than other types of communication because

Words exclusively must deliver the message

Microsoft word feature / collaboration

allows for the comparison of multiple documents

Microsoft word feature / quick parts

allows for the creation of a collection of information for frequent use.

Microsoft word feature / smart art

allows for the creation of visuals

An audience analysis should explore the

1. Best channel of communication to use 2. Likely reaction of the audience 3. Communicators relationship to the audience

The general format of a business letter is, in order

1. Date 2. Inside address 3. Salutation 4. Body 5. Complimentary close

List the five steps involved with planning written business messages, with the first step at the top

1. Determine the goal 2. Analyze the audience 3. Gather information 4. Analyze and organize the information 5. Select the form, channel, and format of the written document

Genres of written business communication

1. Every genre has unique conventions 2. The planning stage usually gives an idea of how the finish communication will appear 3. The format and visual appeal will influence how the reader response to the message

True concerning information rights management

1. Expiration date can be set for how long people have permission to access documents 2. Writers retain power over their documents after they have sent them to other people 3. Businesses have procedures for how to use information rights management to protect their Intellectual property

A list of concerns about email can include

1. Having an option to avoid necessary face to face communication 2. Overly informal messages offending business clients 3 Time lost dealing with spam

Asking colleagues for feedback

1. Helps avoid criticism from the intended final audience 2. Catches errors the writer might miss 3. Requires the right or to be open to criticism

The three levels of a formality for email include

1. Informal 2. Formal 3. Casual

Alfonz needs to communicate with a colleague about him pending sales transaction he is set to meet the client in a matter of minutes, so the Time of the essence. Which of the following would be the most appropriate channels of communication for alfonz to use

1. Instant messaging 2. Text messaging

Which of the following are true about information stored in a database

1. It can be searched for specific criteria 2. It can be sorted in a wide variety of ways 3. It is entered into categories known as fields

Which of the following is true about information stored in a database

1. It is entered into categories known as fields 2. It can be search for specific criteria 3. I can be sorted in a wide variety of ways

Which of the following are true regarding multimedia presentations

1. It is important to produce transcripts of narrations for hearing impaired audience members 2. It is a good idea to use audacity or another similar program to capture an edit audio 3. Programs such as articulate storyline, jingle, and I Dass city can be used to combine video, audio, and photos into one subject

When posting on social media sites

1. It is important to select a site used by the intended audience 2. The main idea should be placed at the beginning of the message 3. Messages should be clear and concise

Which of the following true statements About the formality of business letters

1. It is influenced by the company's culture 2. It is influenced by the audience

What can be said about email

1. It makes people more accessible 2. It provides a wide variety of formatting options 3. It can be used for a wide range of audiences and purposes

Which of the following statements about memos are true

1. Many times special stationary is specially formatted for members 2. Different companies use different titles for memos 3. Memo headings are not always placed in the same order

The three stages of business writing process are

1. Planning 2. Drafting 3.Revising

A word 2016 user can activate the spellchecker by

1. Pressing F7 2. Selecting the review ribbon followed by ABC spelling and grammar

The three levels of edit include

1. Proofreading 2. Revising 3. Editing

A Gantt Chart is used to

1. Provide insight on how to use resources to meet budgets 2. Trace progress on the project 3. See how long each portion of a project will take

What is true about saving documents

1. Saving a document as a PDF helps to maintain formatting 2. Saving a document properly can avoid wasting time later converting it to a format that the reader can use 3. The main consideration in saving a document is accommodating the audience

Which statements are true about using built-in styles in the word 2016

1. Text can be rearranged throughout the outline by clicking and dragging 2. The tell me what you want me to do feature can make it easier to incorporate changes 3. I can automatically build a table of contents

Which of the following are true concerning genres of rain in business communication

1. The format and visual appeal influence how to read a response to the message 2. The planning stage usually gives an idea of how the finished communication will appear 3. Every genre has unique conventions

Elements of emails typically include

1. The message 2. A to heading 3. A CC option

If I were 2016 document is created for a reader that has an earlier version of word

1. The sender can save the document as a PDF to retain formatting 2. The sender should save the file as a doc file instead of a doc X file 3.The reader came can I open the file without downloading a special utility program

Which of the following statements are true about using built in styles in the word 2016

1. The tell me what you want me to do feature can make it easier to incorporate changes 2. It can automatically build a table of contents 3. Text can be rearranged to the outline by clicking and dragging

Characteristics of electronic calendars

1. They allow people to share schedules and choose meeting times 2. They can be found in Microsoft outlook 3. They help people create reminders for task they need to do

What statements about employees posting on social media sites are true

1. They could post something that contradicts their employers image 2. Private details can be made public 3. Employers can monitor employees computer usage at work

Which of the following can be said about outlining or concept mapping programs

1. They include Edraw 2. They are free and fee-based versions 3. They help people group ideas in meaningful ways

What are project planning tools used for

1. To predict how the elements of a project will combine to reach a goal 2. To reassign resources to reach financial and temporal deadlines 3. To picture the scale of a project

What are project planning tools used for

1. To reassign resources to reach financial and temporal deadlines 2. To predict how the elements of a project will combine to reach a goal 3. To picture the scale of a project

Writing a business communication message

1. Writing goals can be clarified to generate business solutions 2. The communication not only talks about a problem but also attempt to solve it 3. The interaction between business and writing goals generates business solutions

Which of the following are problems that can arise if you try to make the first draft of a business document perfect

1. You can lose sight of important components and purposes 2. It can be time-consuming and discourage you from revising

a list of concerns about email could include

1. time lost dealing with spam 2. overly informal messages offering business clients 3. having an option to avoid necessary face to face communication

Which of the following statements about writing a first draft are true

1. you should draft at a relatively steady pace 2. You should use your own favorite strategies to get the draft completed

The spelling and grammar check abilities of where to 2016 include

1.Providing readability indexes 2. Counting words, characters, and paragraphs 3. Identifying the prepositional phrases

A word 2016 user can activate the spellchecker by

1.Selecting the review ribbon followed by ABC spelling and grammar 2. Pressing F7

A paper document used to communicate inside a business is

A Memorandum

A paper document use to communicate instead of business is

A memorandum

One very handy feature in the word 2016 is the

Ability to generate a table of contents

Desktop publishing programs

Allow visuals and text to be precisely formatted

The content and organization of a business communication message should be guided most by

Audience considerations

Coming up with possible solutions without censoring them is known as

Brainstorming

Useful features to help writers communicate suggestions to each other or leave notes themselves are

Call Mantz and track changes

The language contained in memorandums

Can be either in formal or formal

Emails that commonly short sentences, slang, and colloquiaalism are

Casual emails

The use of memorandums has

Change in response to technology innovations such as email

One in ovation that has helped business reduce physical data storage space and standardize software is

Cloud computing

In the near future, the development of communication related technology will

Continue rapidly

People can store fax to be used later in a format that can be sorted and search by using

Database tools

Business applications of social media sites

Differ greatly from personal applications

When drafting a business document

Do not attempt to get everything perfect on the first try

Which of the following should you do when working on your first draft

Draft quickly with the plan to carefully revise later

The help feature, word count, and clip are all types of

Drafting tools

In order to search for multiple repetitions of an error and correct them all at once, Riderwood use the

Find and replace feature

You should focus on ________ when working on draft of your business documents

Flexibility

Emails that hold a greater distance between senders and recipients are used to communicate with people of high organizational status are

Formal emails

Researching for business communication by entering people are reading professional literature is

Formal research

Comments and track changes are

Frequently used together

A planning tool used to this project has been the time needed to complete them is a

Gantt Chart

Modern business letters

Have become more controversial than they were in the past

Didrik is preparing a draft of a business report Using Microsoft word. He wants to include diagrams and tables but does not know exactly how to go about it. Which of the following should didRik do?

He should use the help feature on the word tool bar

Database specialty tools such as Endnote, Procite. And ref works are used to

Imports bibliographic data from various sources

Emails that are short but well organized, with a refined conversational tone, are

Informal emails

Using an RSS (real simple syndication) reader is a way to have what

Information come to you

Which is the best choice for many communication tasks

Letters

Which of the following is true about using social media sites

Messages are usually short

text message are used

to send short messages

Microsoft word feature/ digital signature

validates the authenticity of the writer