chapter 24 and 25 mo1 test

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software

Application Programs

hardware

CPU

the brain of the computer

CPU

-must be properly labeled and stored

Chemicals kept in the office for laboratory work

have lower ink costs over time

Compared to inkjet printers, laser printers:

ordering replacement parts

Daily equipment maintenance includes all but which of the following?

A group of computers and devices on a network that are administered as a unit with common rules and procedures.

Domain

paraphrase the callers description of his or her symptoms

During a telephone screening, you should NOT:

determine the best drug for a patient without consulting the provider.

EHR software allows you to do all but which of the following?

refer to the interoperability of electronic medical records, or the ability to share medical records with other health acre facilities

Electronic Health Record (EHR)

refers to combined software program that integrates both pm and EMR

Electronic Health Record (EHR)

patients record in a digital format

Electronic Medical Record (EMR)

refers to clinical functions

Electronic Medical Record (EMR)

quietly offer to assist in completing them in a separate closed forms

If a new patient appears reluctant to complete the intake forms, you should:

have a witnessed come in, and instruct the patient to cease the behavior.

If a patient engages in clearly inappropriate behavior, you should:

can be programmed to perform functions such as resizing and stapling

Modern copy machines:

before the patient is seen

When should a charge slip be prepared and attached to a patients chart?

automatically post lab results into the patient's record

When using EHR software, the Provider's Home Page feature does not:

can be done in conjunction with charting

When using EHR software, the electronic superbill:

transmit material without a cover page

When using a fax machine, you should not

draw single line through

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should _____ the original entry.

transaction entry

When using practice management software charge entries are typically done on the ____ screen

streaming

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

place charts for check-in

Which of the following is not part of evaluating the reception area?

office policies that pertain to patients should be outlined at the initial visit.

Which of the following statements is true?

flexible/medical savings account

a ______ sets aside a portion of employee's pretaxable income to pay for projected medical expenses or prescription medications.

matrixractitioner but also whatp

a _______ refers to blocking off time slots in a paper schedule with an X or having specified time periods automatically blocked out in the computer's schedule screen

0 or 1

a bit is either:

if one visit gets off track, it may throw the entire appointment flow off track

a disadvantage of clustering is that:

printing copies of schedules, therefore not the amount of paper consumed

a disadvantage of electronic appointment scheduling software ( practice management ) would be:

yes

activate alarm system

yes

activate answering system

no

always turn your computer off

all the above

at the begging of the day, visually inspect all exam rooms and labs areas. what items should you inspect and task should you perform?

File such as a document or picture you send along with an email message

attachment

duplicate of data files made to protect information

back up

to start up a computer

boot

speech recognition

dragon normally speaking is an example of___________ software.

yes

each examination room should be restocked and clean

downtime results in lost information

electronic appointment scheduling software ( practice management ) offers several advantages over paper schedules. which of the following is not considered an advantage of electronic scheduling?

hardware

electronic, magnetic, and electromechanical equipment of a computer system

replace EHR software

encoder software is not used to:

single stored unit of information that is given a name by which it can be accessed from storage

file

hard disk drive

hardware

firwalls

hardware and software devices that protect an organization's network from intruders are called:

once

how many times can data be recorded on a DVD-R disk?

Medicare CCI edits

identify advantages of using encoder software:

all computer and all software applications

if medical office has a computer network, passwords should be used on:

leave at once and call building security or police.

if you are the first person to arrive at the office and there is evidence of forced entry, you should :

ask the office manager to discuss the scheduling policy with the patient

if you have patient who is habitually late, it is recommended that you:

data or commands entered into the computer

input

referral

insurance companies typically require patients to obtain a _________ before they will pay for visit to a specialist.

The hardware and software that enable individual computers and components to interact

interface

daily

it is recommended that all central computer data can be backed up

hardware

keyboard

no

leave copays and receipts in the reception desk

no

leave discarded material for cleaning

yes

lock all doors except the emergency door

Internal storage areas on the computer.

memory

a device or program that enables a computer to transmit data over, for example, telephone or cable lines

modem

hardware

monitor

to help avoid misunderstanding regarding financial matters

one way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of practice as well as what patients can expect from the office staff. why would explaining payment options and billing procedures be an important part of communications?

what the computer produces after recorded information is processed, revised, and printed out

output

providing informed consent

patients should never be expected to undergo invasive procedures or surgeries without:

anything you plug into a computer

peripheral

patient's Bill of Rights

posting a __________ is one way to communicate the legal rights patients have while under the care of practitioner of facility but also what rights they have ethically.

software that provides the medical office the electronic component to deal with day to day financial and administrative operations of a medical practice

practice management

administrative functions

practice management(PM)

messages issued to a user requesting information necessary to continue processing

prompt

yes

pull and prep charts for the next day

placing printers, fax, copier, etc. in high traffic and visual sight areas

regardless of whether your office has EHR software or not, you must employ best practices for safe computer use. there are a number of considerations for security. which of the following is not considered best practice for computer security?

computer programs necessary to direct the hardware of a computer system to perform specific tasks

server

computer or device on a network that manages network resources

software

eight (8)

the institute of medicine published a report titled key capabilities of an Electronic Health Record System (2003) that identified a set of __________ core care delivery functions that electronic health records systems should be capable of performing in order to promote greater safety, quality, and efficiency in health care delivery.

all of the above

the internet is a system of interconnected computer networks by which to access information from all over the world. to access the internet, you need:

if patients' problems are easily addressed, there may be gaps in the schedule

the main disadvantage of single bookkeeping is that:

semi-annual

the national task force on violence against health care providers recommends that medical facilities conduct __________ inventories.

walk-in/open hours scheduling

the primary benefit of ________ is that patients have an opportunity to present for complaints that have an unexpected onset.

proper ergonomics

to avoid alignment or repetitive injuries while working, use

review insurance coverage with the patient

to help a patient develop a payment plan for elective surgery, the medical assistant should:

yes

try to leave with coworker rather than leave alone

no

unplug electrical appliances, except the autoclave

proper ergonomics

using ______________ in the work environment promotes wellness and minimizes musculoskeletal disorders

explain all the instructions thoroughly

when patients arrive at the office, the administrative medical assistant should:

notify the patient tactfully and offer the option of reschedule

when recognized that a patient in the waiting room will be required to wait much longer than originally expected, you should.

a guess of the diagnosis and plan of care for the utilization committee review

when scheduling a hospital admission for patient, you should not provide:

thighs perpendicular to the floor and the lower legs parallel to the floor

when using a computer, you should not keep your:

matrix

when using a computerized scheduling system, a(n) _________ refers to having specified periods automatically blocked out.

check the reading material, toys and books.

which is not considered part of preparing the front desk at the beginning of the day?

several styles of appointment books allow for scheduling as far out as a year or more

which of the following is an advantage of a paper scheduling system?

application program

which of the following is an example of software?

word processing

which of the following is not a common feature of practice management software?

bill the patient's insurance company for missed appointments.

which of the following is not recommended practice for maintaining a smooth schedule?

upper arms and elbow extended outward.

which of the following working postures is not considered proper ergonomics

seat front that presses against the back of your knees and lower legs.

which of the following would not be considered proper seating ergonomics?

some type of web browser is required to access web sites on the internet

which statement about internet is correct?

all of the above

why is careful monitoring of inventory vital in a medical practice and what is considered best practice?

everyone in the office

Weekly schedules for the providers should be accessible to:


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