chapter 24 and 25 mo1 test
software
Application Programs
hardware
CPU
the brain of the computer
CPU
-must be properly labeled and stored
Chemicals kept in the office for laboratory work
have lower ink costs over time
Compared to inkjet printers, laser printers:
ordering replacement parts
Daily equipment maintenance includes all but which of the following?
A group of computers and devices on a network that are administered as a unit with common rules and procedures.
Domain
paraphrase the callers description of his or her symptoms
During a telephone screening, you should NOT:
determine the best drug for a patient without consulting the provider.
EHR software allows you to do all but which of the following?
refer to the interoperability of electronic medical records, or the ability to share medical records with other health acre facilities
Electronic Health Record (EHR)
refers to combined software program that integrates both pm and EMR
Electronic Health Record (EHR)
patients record in a digital format
Electronic Medical Record (EMR)
refers to clinical functions
Electronic Medical Record (EMR)
quietly offer to assist in completing them in a separate closed forms
If a new patient appears reluctant to complete the intake forms, you should:
have a witnessed come in, and instruct the patient to cease the behavior.
If a patient engages in clearly inappropriate behavior, you should:
can be programmed to perform functions such as resizing and stapling
Modern copy machines:
before the patient is seen
When should a charge slip be prepared and attached to a patients chart?
automatically post lab results into the patient's record
When using EHR software, the Provider's Home Page feature does not:
can be done in conjunction with charting
When using EHR software, the electronic superbill:
transmit material without a cover page
When using a fax machine, you should not
draw single line through
When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should _____ the original entry.
transaction entry
When using practice management software charge entries are typically done on the ____ screen
streaming
Which method of scheduling is designed to keep a continuous flow of patients coming through the office?
place charts for check-in
Which of the following is not part of evaluating the reception area?
office policies that pertain to patients should be outlined at the initial visit.
Which of the following statements is true?
flexible/medical savings account
a ______ sets aside a portion of employee's pretaxable income to pay for projected medical expenses or prescription medications.
matrixractitioner but also whatp
a _______ refers to blocking off time slots in a paper schedule with an X or having specified time periods automatically blocked out in the computer's schedule screen
0 or 1
a bit is either:
if one visit gets off track, it may throw the entire appointment flow off track
a disadvantage of clustering is that:
printing copies of schedules, therefore not the amount of paper consumed
a disadvantage of electronic appointment scheduling software ( practice management ) would be:
yes
activate alarm system
yes
activate answering system
no
always turn your computer off
all the above
at the begging of the day, visually inspect all exam rooms and labs areas. what items should you inspect and task should you perform?
File such as a document or picture you send along with an email message
attachment
duplicate of data files made to protect information
back up
to start up a computer
boot
speech recognition
dragon normally speaking is an example of___________ software.
yes
each examination room should be restocked and clean
downtime results in lost information
electronic appointment scheduling software ( practice management ) offers several advantages over paper schedules. which of the following is not considered an advantage of electronic scheduling?
hardware
electronic, magnetic, and electromechanical equipment of a computer system
replace EHR software
encoder software is not used to:
single stored unit of information that is given a name by which it can be accessed from storage
file
hard disk drive
hardware
firwalls
hardware and software devices that protect an organization's network from intruders are called:
once
how many times can data be recorded on a DVD-R disk?
Medicare CCI edits
identify advantages of using encoder software:
all computer and all software applications
if medical office has a computer network, passwords should be used on:
leave at once and call building security or police.
if you are the first person to arrive at the office and there is evidence of forced entry, you should :
ask the office manager to discuss the scheduling policy with the patient
if you have patient who is habitually late, it is recommended that you:
data or commands entered into the computer
input
referral
insurance companies typically require patients to obtain a _________ before they will pay for visit to a specialist.
The hardware and software that enable individual computers and components to interact
interface
daily
it is recommended that all central computer data can be backed up
hardware
keyboard
no
leave copays and receipts in the reception desk
no
leave discarded material for cleaning
yes
lock all doors except the emergency door
Internal storage areas on the computer.
memory
a device or program that enables a computer to transmit data over, for example, telephone or cable lines
modem
hardware
monitor
to help avoid misunderstanding regarding financial matters
one way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of practice as well as what patients can expect from the office staff. why would explaining payment options and billing procedures be an important part of communications?
what the computer produces after recorded information is processed, revised, and printed out
output
providing informed consent
patients should never be expected to undergo invasive procedures or surgeries without:
anything you plug into a computer
peripheral
patient's Bill of Rights
posting a __________ is one way to communicate the legal rights patients have while under the care of practitioner of facility but also what rights they have ethically.
software that provides the medical office the electronic component to deal with day to day financial and administrative operations of a medical practice
practice management
administrative functions
practice management(PM)
messages issued to a user requesting information necessary to continue processing
prompt
yes
pull and prep charts for the next day
placing printers, fax, copier, etc. in high traffic and visual sight areas
regardless of whether your office has EHR software or not, you must employ best practices for safe computer use. there are a number of considerations for security. which of the following is not considered best practice for computer security?
computer programs necessary to direct the hardware of a computer system to perform specific tasks
server
computer or device on a network that manages network resources
software
eight (8)
the institute of medicine published a report titled key capabilities of an Electronic Health Record System (2003) that identified a set of __________ core care delivery functions that electronic health records systems should be capable of performing in order to promote greater safety, quality, and efficiency in health care delivery.
all of the above
the internet is a system of interconnected computer networks by which to access information from all over the world. to access the internet, you need:
if patients' problems are easily addressed, there may be gaps in the schedule
the main disadvantage of single bookkeeping is that:
semi-annual
the national task force on violence against health care providers recommends that medical facilities conduct __________ inventories.
walk-in/open hours scheduling
the primary benefit of ________ is that patients have an opportunity to present for complaints that have an unexpected onset.
proper ergonomics
to avoid alignment or repetitive injuries while working, use
review insurance coverage with the patient
to help a patient develop a payment plan for elective surgery, the medical assistant should:
yes
try to leave with coworker rather than leave alone
no
unplug electrical appliances, except the autoclave
proper ergonomics
using ______________ in the work environment promotes wellness and minimizes musculoskeletal disorders
explain all the instructions thoroughly
when patients arrive at the office, the administrative medical assistant should:
notify the patient tactfully and offer the option of reschedule
when recognized that a patient in the waiting room will be required to wait much longer than originally expected, you should.
a guess of the diagnosis and plan of care for the utilization committee review
when scheduling a hospital admission for patient, you should not provide:
thighs perpendicular to the floor and the lower legs parallel to the floor
when using a computer, you should not keep your:
matrix
when using a computerized scheduling system, a(n) _________ refers to having specified periods automatically blocked out.
check the reading material, toys and books.
which is not considered part of preparing the front desk at the beginning of the day?
several styles of appointment books allow for scheduling as far out as a year or more
which of the following is an advantage of a paper scheduling system?
application program
which of the following is an example of software?
word processing
which of the following is not a common feature of practice management software?
bill the patient's insurance company for missed appointments.
which of the following is not recommended practice for maintaining a smooth schedule?
upper arms and elbow extended outward.
which of the following working postures is not considered proper ergonomics
seat front that presses against the back of your knees and lower legs.
which of the following would not be considered proper seating ergonomics?
some type of web browser is required to access web sites on the internet
which statement about internet is correct?
all of the above
why is careful monitoring of inventory vital in a medical practice and what is considered best practice?
everyone in the office
Weekly schedules for the providers should be accessible to:
