Chapter 3

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture?

Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees.

False (A primary way in which managers shape cultural norms and values to build a high-performance culture is through cultural leadership. Managers must overcommunicate to ensure that employees understand the new culture values, and they signal these values in actions as well as words.)

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France?

Starbucks did not factor in the internal dimension of the external environment.

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company?

They can ensure that work procedures and reward systems reinforce the cultural vision.

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment?

Using business intelligence to spot significant data that will increase sales

an ____ _____ is results-oriented culture that values competitiveness, personal inititative & achievement

achievement culture

the ____ ______ is characterised by values that support the company's ability to interpret and translate signals from the enviroment into new behavior responses

adaptability culture

___ ____ links to and coordinates the organization with key elements in the EXTERNAL ENVIRONMENT

boundary spanning

A _____ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

ceremony

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use?

competitive intelligence

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things?

consistency culture

a ____ ______ values and rewards a methodical, rational, orderly way of doing things

cosistency culture

___ _____ define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actionz

cultural leaders

managers create and sustain adaptive high-performance cultures through

cultural leadership

______ are part of the task enviroment and include people and organizations that quire goods or services from the organizaiton

customers

the ____ ______ dimension represents the general economic health of the country or region in which the organization operates

economic dimension

Organization Environment -______ enviroment affects organizations INDIRECTLY. it includes social, economic, legal-political, intenrational, natural, and technological factors that influence all orgnaizations about equally.

general

Changes in federal regulations or economic recessions are part of the organization's ____ enviroment, as are shifting social attitudes toward matters such as how and where the products were made.

general (environment)

the __ ______ indirectly influences all organizations within an industry and includes 5 dimensions

general environment

when external factors change rapidly, the organizations experiences

high uncertainty

managers emphasize both values and business results to create a

high-performance culture

In the context of the external environment of an organization, the task environment:

includes the sectors that conduct day-to-day transactions within th eorganization

the _____ ______ includes elements within the organizations boundaries, such as employees, managment and corporate culture

internal enviroment

Identify the type of organizational environment that comprises the current employees of a company.

internal environment

the ____ ________ of the EXTERNAL environment represents events originating in foreign countries, as well as opportunities for US companies in other countries

international dimension

The dimensions of the general environment include

international, technological, sociocultural, economic, legal-political and natural

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing?

involvement culture

a culture that places high calue on meeting the needs of employees and values cooperation and quality is an

involvement culture

a ______ is a strategic alliance or program by two or more organizations

joint venture

the ___ _____ represents the people available for hire by the organization

labor market

the ____ _____ ______ includes government regulations at the local, state and federal levels, as well as political activities designed to influence company behavior.

legal-political dimension

a ___ occurs when two or more orgnizations combine to become one

merger

the Charter communications aquisitions of Time Warner Cable and AB InBev's purchase of SABMiller are two recent

mergers

the _____ ______ includes all elements that occur naturally on Earth, including plants, animals, rock, and natural resources such as air, water and climate

natural dimension

An ______ _______ includes all organizations in all the sectors of the task and general environments that procide the resource and information transactions, flows, and linkages necessary for an organization to thrive.

organization ecosystem

___ ___is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

organizational culture

the external _____ _______ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. This included competitors, resources, technology and economic conditions that influence the orgnazation.

organizational environment

For an organization to be effective, corporate culture shuld be aligned with

organizational strategy & the needs of external environment

the ____ ______ includes demographic characteristics, norms, customs and values of a population within which the organization operates

sociocultural dimension

____ ___ are events and force that alter an organization's ability to achieve its goals. As environmental turbulence increases, ____ _____ emerge more frequently

strategic issues

as environmental turbulance increases, ____ ____ emerge more frequently

strategic issues

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output.

suppliers

_____ provide the raw materials the organization used to produce its output

suppliers

The organization's external environment can be conceptualized further as having two components

task & general environment

Organization Environment: -_____environment is closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. It is generally considered to include competitiors, suppliers, customers and the labor market

task (environment)

the ____ ______ includes the sectors that conduct day-to-day transactions with the organization an directly influence its basic operations and performance.

task environment

the _____ ______ of the GENERAL environment includes scientific and technological advances in society

technological dimension

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture?

the company is expressing its key corporate value with a slogan

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment. T/F

true

means that managers do not have sufficient information about environmental factors to understand and predict environemntal needs and changes

uncertainty

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly:

values competitiveness and willingness to work long to achieve results.