Chapter 4

On a Linux system which directory contains applications and files used by users?

/usr

How many years of prior experience in tech support do most MSP positions require?

2

Which of the following commands is used to navigate to different folders in Command Prompt?

cd

Mary needs to copy her report.txt file to final_report.txt. Which command will allow her to do this?

copy report.txt final_report.txt

What is junk email?

Unwanted, unsolicited email

A user was working on a spreadsheet when the application became unresponsive. After waiting several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?

Use Task Manager to end task

Disk cleaners, antivirus software, backup tools, and file compressors are which kind of system software?

Utility Software

Antivirus software

Utility software

Backup software

Utility software

Disk cleaner

Utility software

Video card

Utility software

You need to test a version of macOS but only have a Windows computer. What technology could you use?

Virtualization

Which of the following operating systems require a file extension to execute a program?

Windows

Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called?

Windows Registry

Software that allows multiple users to work on a document at the same time

Collaborative editing

Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?

Command line interface (CLI)

Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer each time he leaves. Which of the following are the BEST solutions for securing Joe's workstation? (Select two).

Configure the screen lock to be applied after a short period of non-use., Configure the screen saver to require a password.

Which of the following is a benefit of 3D printing over traditional manufacturing?

Consumes less material

Which of the following applications can be used for storing, modifying, extracting, and searching data?

Database software

Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?

Defragmentation

What is the name of the large background area of the Windows environment that holds icons for files, folders, and applications?

Desktop

As a member of the help desk administration team, you've been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility will allow you to manually update this new driver?

Device Manager

Which kind of system software tells the computer how to communicate with peripherals, such as a printer or scanner?

Device drivers

Online forum where discussions consist of threads in response to an original post

Discussion board

Which of the following describes the firmware in gaming consoles, TVs, and smart cars?

Embedded OS

What should a level 1 technician do when they are unable to solve an issue?

Escalate to a higher level of support.

Which of the following keys is used to enter Safe Mode on a Windows computer?

F8

Designations at the end of file names such as .docx and .html are called _____________.

File extensions

Games console

Firmware

Television

Firmware

Which kind of system software is preinstalled on electronic products like blenders, automobiles, and televisions?

Firmware

Which of the following is the BEST way to handle a program that is unresponsive?

Force-close the program

You are using a program that can run multiple operating systems and manage hardware and storage. What are you most likely using?

Hypervisor Type 1

Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do?

Install the latest driver

Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is powered on, but the computer does not recognize the printer. Which of the following should Carrol do next to be able to send print jobs to the printer?

Install the latest printer driver

If you select a file on your desktop and delete it, what happens to the file?

It is moved to the Recycle bin.

Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print a test page. Later on that day, Steve attempts to print but gets an error that the printer is not responding. Which of the following would be the MOST LIKELY reason for this?

Janice has turned off her computer

What type of file system is NTFS?

Journaling

Which permission option lets a user view files but not change them?

Read

Which of the following is the first step in verifying that a problem has been fixed?

Rebooting the system

Software that keeps track of progress and assignments for large projects

Resource management

Which of the following digital communication media does NOT require a connection to the Internet?

SMS

Broadcasting one user's screen to other users

Screen Sharing

On Windows, which application lets you add accounts, change passwords, manage power consumption, and personalize your computer's environment?

Settings

Julie has 3 printers installed on her Windows 10 computer and wants to set one of them as the default printer. Where would she go to do this?

Settings > Devices > Printers & scanners

What is the name of the menu in the bottom left corner of the Windows environment?

Start Menu

Which tab in Task Manager can be used to manage programs that load with Windows?

Startup

Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?

System crash

In Windows PowerShell, which key can be used to autocomplete a command?

Tab

Which Windows tool shows currently running programs and can be used to end a process?

Task Manager

What is the name of the narrow strip along the bottom of the Windows environment?

Taskbar

When composing an email message, why might you want to use the Bcc field?

To copy the email confidentially

Which of the following would be a reason a company would outsource their IT support?

To cut costs

Which of the following is a proper path name to a shared network printer?

\\computer_name\printer_name

Which of the following processes does 3D printing use?

Additive

Which component gets things running until the operating system takes over?

BIOS

Which of the following key combinations lets you open Task Manager?

CTRL, ALT, DELETE

Software that keeps track of multiple people's schedules

Calendaring

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don't get any sound. You have checked all cable connections, and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted. Which of the following BEST describes the next step you should perform?

Check the vendor's website for an updated driver.

Which of the following would be responsible for resetting a user's password?

Level 1 support technician

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?

Malware infection

What is the main difference between a regular technical support specialist and a managed service provider technician?

Managed service provider's services are outsourced as a third party.

Where is the BEST place to obtain the latest printer driver?

Manufacturer's website

Which of the following is NOT an example of an operating system?

Microsoft

Alex, a system administrator, wants to grant NTFS permissions to a user so they can view and change files but not change permissions. Which of the following permissions should be used?

Modify

Which of the following are web browsers? (Select two.)

Mozilla Firefox, Google Chrome

Which category of system software provides a platform for application software to run on?

Operating System

Which of the following is used to force-close a program on an Apple computer?

Option, Command, Escape

Which of the following commands makes an application shortcut appear on the taskbar?

Pin to taskbar

Which component is responsible for reformatting print jobs so that the printer can understand and process them?

Print driver

Where would you go to cancel a print job?

Print queue

Windows stores print jobs in a temporary file on the hard drive. What is this file called?

Print queue

Computers work by executing lists of instructions. Sometimes, computers need to run multiple lists of instructions at the same time. What is another name for the instructions?

Processes

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)

Processes, Details