Chapter 4 (Motiwalla)
44) In the ERP life cycle, one of the key early decisions is the ________ selection. A) programs B) systems C) vendor D) network
Answer: C
23) In the 1990s Hershey Corp. lost millions of dollars when their supply chain distribution systems were disrupted by their ERP implementation during their holiday sales period.
Answer: TRUE
24) An ERP Implementation plan is used to create a roadmap for the implementation.
Answer: TRUE
25) Like SDLC, the ERP development life cycle provides a systematic approach to implementing ERP software.
Answer: TRUE
26) ASAP, and FastTrack are examples of vendor driven ERP development methodologies.
Answer: TRUE
3) The systems approach to problem solving breaks complex problems up into more manageable, smaller problems.
Answer: TRUE
54) In the ________ phase of the traditional SDLC, the functional requirements have to be converted to system and process flow charts, user input screens, sample reports, etc. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: B
57) When using the prototyping approach, one does not go through the ________ stages of the traditional SDLC. A) maintenance and analysis B) design and analysis C) implementation and investigation D) analysis and investigation
Answer: B
41) An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n): A) application. B) database. C) report. D) project.
Answer: C
46) The most critical success factor for ERP systems is to have a solid commitment of the: A) consultants. B) IT department. C) top management. D) end users.
Answer: C
47) To keep the costs down and also to minimize the chance of surprises, it is generally a good rule of thumb to minimize the number of: A) purchases. B) customizations. C) embedded processes. D) special tools.
Answer: C
51) The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance. A) feasibility B) purchasing C) analysis D) value proposition E) ASAP
Answer: C
35) The value proposition helps to ensure that the ERP solution being considered makes sound business sense.
Answer: TRUE
68) Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. A) one B) two C) three D) four E) none of the above
Answer: A
71) The implementation phase of the ERP life cycle is also sometimes called the ________ stage. A) Go-Live B) shortest C) longest D) failure E) none of the above
Answer: A
73) The ________ approach to system conversion has the highest risk of the different conversion approaches. A) direct cutover B) pilot C) phased D) parallel E) none of the above
Answer: A
75) Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. A) wizards B) merlins C) consultants D) hardware E) none of the above
Answer: A
50) For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and business skills. A) consulting team B) development team C) management team D) technical group E) change management group
Answer: B
59) When the government wants to develop a new procurement tracking system for its military they would probably build it using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.
Answer: B
66) In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. A) traditional B) rapid C) object-oriented D) vendor driven E) none of the above
Answer: B
67) The ________ ERP life cycle approach has a deliverable due at the end of each stage. A) object oriented B) traditional C) rapid D) vendor driven E) none of the above
Answer: B
70) System conversion and training are done in stage ________ of the ERP life cycle. A) one B) two C) three D) four E) none of the above
Answer: B
55) Hardware and software are acquired and installed in the ________ of the traditional SDLC life cycle. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: C
11) At the end of the investigation phase, a report is prepared for management and stakeholders.
Answer: TRUE
13) In the analysis phase, the development team should focus on finding all the bottlenecks and constraints of the existing system.
Answer: TRUE
16) The SDLC would not be appropriate for designing a new web page.
Answer: TRUE
17) Prototyping is an example of a rapid development approach.
Answer: TRUE
2) The process of developing new information systems is called the SDLC.
Answer: TRUE
20) End-user development became popular with the advent of personal computers in the 1980s.
Answer: TRUE
28) The feasibility study is conducted in the scope and commitment stage of the ERP life cycle.
Answer: TRUE
29) Preliminary training of the users with a sandbox is done in stage three of the ERP life cycle.
Answer: TRUE
36) SAP's rapid implementation methodology is called ASAP.
Answer: TRUE
38) The BIM methodology for ERP implementations was developed by Accenture in the 1990s.
Answer: TRUE
39) The BIM methodology is best suited for full life cycle ERP projects involving some custom-built solutions.
Answer: TRUE
40) ERP packages are complex software packages with embedded business processes.
Answer: TRUE
7) The SDLC process actually begins when someone in the organization identifies a need for a new system.
Answer: TRUE
62) ________ is not an example of a vendor-driven ERP development methodology. A) Rapid-ERP B) FastTrack C) ASAP D) Total Solutions E) BIM
Answer: A
63) ________ is not a stage of the traditional ERP life cycle. A) Investigation B) Scope and Commitment C) Analysis and Design D) Acquisition and Development E) Implementation
Answer: A
43) The ________ provide knowledge to embed business rules and input for interface and report design. A) SMEs B) IT gurus C) managers D) decision makers
Answer: A
48) The SDLC provides a systematic process for planning, ________, and creating an information system for organizations. A) designing B) purchasing C) managing D) financing E) visualizing
Answer: A
58) If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.
Answer: C
60) Most ERP vendors and consultants try to compete against each other by having different: A) databases. B) application servers. C) implementation methodologies. D) APIs. E) GUIs.
Answer: C
64) In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage. A) investigation B) scope and commitment C) analysis and design D) acquisition and development E) implementation
Answer: C
65) In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. A) operations B) scope and commitment C) analysis and design D) acquisition and development E) implementation
Answer: C
69) A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. A) scope B) iterative C) gap D) investigation E) none of the above
Answer: C
72) The ________ approach to ERP system conversion is the least disruptive conversion approach. A) direct cutover B) pilot C) phased D) parallel E) none of the above
Answer: C
74) System failures often occur when not enough attention is devoted to ________ management from the beginning. A) upper B) lower C) change D) shrinking E) none of the above
Answer: C
42) The ERP life cycle is often just as rigorous as the traditional ________ life cycle. A) network B) project C) BIM D) SDLC
Answer: D
45) Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management. A) decisions B) products C) practices D) processes E) functions
Answer: D
53) The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of the new system. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: D
56) Which of the following is not a typical problem with using the SDLC process for developing a new system? A) too expensive B) too rigorous C) takes too long D) too much documentation
Answer: D
61) ERP system development can make use of prototyping methodologies by using a(n) ________ to get more immediate user feedback as the system is being developed. A) CASE tool B) Web server C) Web-based input form D) sandbox
Answer: D
49) The SDLC uses a(n) ________ approach for problem solving. A) direct B) heuristic C) logical D) technical E) system
Answer: E
52) In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: E
1) ERP system development projects are not very complex so they don't need a structured development process.
Answer: FALSE
12) In the analysis phase, the development team should consist of just consultants and technical specialists.
Answer: FALSE
14) In the design phase the technical requirements from the analysis phase have to be converted into network infrastructure designs.
Answer: FALSE
15) The implementation phase begins with defining the user requirements.
Answer: FALSE
18) In ERP implementations, many companies install a toolbox system to expose users to the system functionality.
Answer: FALSE
19) In the prototyping approach, end users create their own applications.
Answer: FALSE
21) EUD is applicable to ERP systems for designing the underlying database applications.
Answer: FALSE
22) Since ERP systems use packaged software, they are very similar to PC-based software packages like Microsoft Office.
Answer: FALSE
27) The ERP life cycle expands at a much faster pace than in the traditional SDLC.
Answer: FALSE
30) During the Acquisition and Development stage of the ERP life cycle, the data team works on multiplying data from the old system to the new one.
Answer: FALSE
31) System handover, or knowledge transfer is the major activity of the operation stage of the ERP life cycle.
Answer: FALSE
32) Consultants play an important role in the slow implementation of ERP systems.
Answer: FALSE
33) The use of rapid implementation methodologies for ERP implementations has drastically decreased.
Answer: FALSE
34) Deloitte & Touche developed an ERP implementation methodology called RAD.
Answer: FALSE
37) The ASAP methodology makes use of predefined business tiers.
Answer: FALSE
4) The SDLC process involves high-level problems and so doesn't require technical problem solving skills.
Answer: FALSE
5) The main reason for the early system development failures was a lack of clear leadership.
Answer: FALSE
6) The traditional SDLC methodology breaks system development into six different phases.
Answer: FALSE
8) Economic feasibility addresses whether the problem can be solved with the current generation of information technology.
Answer: FALSE
9) The cost/benefits of a system that can be quantified are called intangible.
Answer: FALSE
10) The investigation phase should be conducted by the IT department.
Answer: TRUE