Chapter 4 Practice Questions MGT 300

According to the textbook, the world's population will double in ___ years.

70

Which of the following is discussed in the text as a key strategy in leading change?

Communication

Managers can use Forced Choice Analysis as an aid in the decision-making process by analyzing forces for and against change.

False

During the financial crisis of 2008, government and business worked together to solve issues that neither entity could solve alone. This is a good example of which of the following?

Government activism

A collection of beliefs that individuals and groups share to help their organization respond to environmental forces and changes is

Organizational Culture

Unlike industry-specific regulations, ___ forces relate to most, if not all, businesses.

Political and Legal

During which of the states of change do people embrace the change and adopt the behaviors and attitudes needed to generate successful results in an organization?

Refreezing

Which of the following is NOT one of the reasons why people resist change according to the text?

Shared perspectives

___ forces are the behaviors and beliefs associated with demographic groups that comprise an organization's available talent and customers.

Sociocultural

Gross domestic product (GDP) is the value of what a country produces on an annual basis, representing the size of its economy.

True

When leading change, it is a good idea to form a guiding coalition because people are more likely to buy into an idea when they are involved in its implementation.

True

A slogan is

a repetitive phrase intended to support an organization's culture, mission, vision, or values.

According to the text, the veterans' generation tends to see work as ___, the baby boomers generation tends to see work as ___, generation X tends to see work as ___, and the millennial generation tends to see work as ___.

an obligation; an exciting adventure; a difficult challenge; a means to an end

If an environmental advocacy group attempted to convince consumers not to buy gasoline from a specific oil company following an oil spill, the group would be engaging in which of the following tactics?

boycott

A common mistake made by managers is not focusing on the ___ environment because it appears to be separate from the operation of the organization.

external

The primary purpose of the Civil Rights Act of 1964 was to

outlaw discrimination based on race and gender in schools, housing, and hiring.

Monitoring positive and negative customer feedback and improving the organization's products and services accordingly is known as

reactive engagement

The activity of memo-writing at Reliable Energy is a good example of

rituals

The people who have the skills, knowledge, creativity, and relationships necessary to optimize an organization's performance are referred to as

talent

The three stages of change presented in the textbook are

unfreezing, changing, refreezing.