Intro to busg- 129 {ch.7}

List the four (4) functions of management.

1.planning 2.organizing 3.leading 4.controlling

A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities. WISH SWAMP ASSET SWOT

SWOT

___________ involves recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives. Directing Planning Leading Staffing

Staffing

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be nonspecific. redundant. included in the mission statement. attainable.

attainable.

A key to effective leadership is the ability to maintain order, stability, and control. communicate a vision and rally others around that vision. master the technical details of the jobs performed by subordinates. maintain an autocratic approach to dealing with others.

communicate a vision and rally others around that vision.

Leaders embrace change. are mainly concerned with tactical issues as opposed to change issues. tend to do the work themselves rather than delegate it to others. strive to maintain order and stability.

embrace change.

Objectives should be expressed as broad, general principles rather than as specific short-term results.

false

The main job of managers today is to watch over people to be sure they do what the manager asks of them.

false

___________ are broad, long-term accomplishments an organization wants to achieve. Goals Objectives Directives Agendas

goals

Leadership, coaching, and morale building are all part of a manager's _________ skills. technical theoretical empirical human relations

human relations

A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments. operational plan vision statement mission statement tactical plan

operational plan

Managers who listen to their subordinates and allow them to participate in decision making are using the ____________ style of leadership. autocratic free-rein participative bureaucratic

participative

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as directing. leadership. planning. forecasting.

planning

A meaningful mission statement should address topics such as the organization's form of ownership and methods of financing. self-concept and company philosophy. advertising strategy and distribution plan. tactical plans and contingency plans.

self-concept and company philosophy.

The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called primary management. middle management. supervisory management. secondary management.

supervisory management.

A CEO is often the president of the firm and is responsible for developing the strategic plans.

true

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

true

The SWOT analysis helps firms identify competitive threats and market opportunities.

true

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

true

By comparing the types of skills used by managers at different levels within an organization, which of the following is true? Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills. First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills. The types of skills used by managers do not change much from one level of management to another. The specific skills used at different levels of management do vary, but conceptual skills are the most important at all levels.

First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills.