Chapter 4 The Helping Interview
Match the statement with the type of roadblock to communication: Belittling/Contradicting, Giving Advice, Ridiculing "There is no way the pain is that bad."
Belittling/Contradicting
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "How old are you?"
Closed Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "What medicine do you take?"
Closed Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "where is your pain?"
Closed Question
Match the statement with the type of roadblock to communication. Defending, Reassuring Cliche, Requiring Explanation "The doctor will never agree to that!"
Defending
"if I were you, I would take the medicine."
Giving Advice
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "I would like to better understand the situation."
Indirect Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "Let's discuss options."
Indirect Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "Tell me about your family."
Indirect Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "Can you explain your pain?"
Open Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "How would you describe your pain?"
Open Question
Match the statement with the type of question. Closed Question, Indirect Question, Open Question "Please describe your current therapy?"
Open Question
Cliches
Patterned responses; trite expressions; empty meaningless phrases
Match the statement with the type of roadblock to communication. Defending, Reassuring Cliche, Requiring Explanation "Everything happens for a reason."
Reassuring Cliche
Match the statement with the type of roadblock to communication. Defending, Reassuring Cliche, Requiring Explanation "Why did you do that?"
Requiring Explanation
"That is laughable."
Ridiculing
Which of the following statements is a roadblock to communication? a. "Everything will work out the way it is supposed to!" b. "I can only imagine how hard that was for you." c. "Could your fear be caused by the unknown reaction?" d. "You feel afraid of the unknown."
a. "Everything will work out the way it is supposed to!"
What is a conversation between a health care professional and a person in need called? a. Helping interview b. Casual encounter c. Informational interview d. Friendship
a. Helping interview
"You feel you cannot talk to the doctor because she will be angry you stopped taking the medicine." This statement is an example of ___. a. Paraphrasing b. Reflecting c. Sympathy d. Empathy
a. Paraphrasing
The orientation phase of the helping interview should find the health care professional using which of the following skills? a. Showing warmth, being genuine, establishing trust, and expressing sympathy/empathy and sincerity b. Giving advice, requiring explanations, seeking approval, correcting, and defending c. Introducing client to the clinic, reviewing client's medical chart, discussing billing procedures, and monitoring insurance claims d. Sharing observations, acknowledging feelings, clarifying and validating, reflecting and paraphrasing
a. Showing warmth, being genuine, establishing trust, and expressing sympathy/empathy and sincerity
Addressing someone as a "client" instead of a "patient" gives some control back to the person. a. True b. False
a. True
Generally speaking, it is more rewarding to give help than to need help. a. True b. False
a. True
Most clients seek an explanation for their medical problem. a. True b. False
a. True
The health care provider is responsible for nurturing mutual trust. a. True b. False
a. True
The health care provider should "listen" to the client's nonverbal cues. a. True b. False
a. True
The health care provider should not share patient information with other health care workers who are not part of the patient's care team. a. True b. False
a. True
1. Which response best demonstrates reflective communication? a. "I'd suggest turning on a fan in your room to drown out background noise when you're trying to sleep." b. "So you are having pain in your leg that is keeping you up at night?" c. "So you are looking for a pain reliever?" d. "Your husband may be able to explore other, quieter options to treat his sleep apnea."
b. "So you are having pain in your leg that is keeping you up at night?"
A person in a panic state will be able to listen carefully. a. True b. False
b. False
Clients cannot usually sense if they are important to the health care provider. a. True b. False
b. False
The client usually has no expectations about the look and dress of a health care provider. a. True b. False
b. False
The helping interview involves people in an equal partnership. a. True b. False
b. False
"You feel like you cannot talk to the doctor about the problem." This statement is an example of ___. a. Sympathy b. Empathy c. Reflecting d. Clarifying
c. Reflecting
2. What response best demonstrates reflective communication? a. "I'm sorry to hear that getting here was such a challenge." b. "It's OK that you're late. We're a bit behind this morning." c. "You might need to be treated for cataracts." d. "So your vision has been cloudy lately?"
d. "So your vision has been cloudy lately?"
Which statement describes an indirect statement? a. Does not require the client to enlarge upon the response. b. Encourages clients to identify more of the problem. c. Can usually be answered with a yes or a no. d. Calls for a client response without the client feeling questioned.
d. Calls for a client response without the client feeling questioned.
"Do you mean you feel tired?" This statement is an example of ___. a. Reflecting b. Repeating c. Paraphrasing d. Clarifying
d. Clarifying
Which of the following is a critical factor in the helping interview? a. Solution b. Problem c. Orientation d. Control
d. Control
Which of the following terms means an awareness of others' situations? a. Sincerity b. Sympathy c. Judgment d. Empathy
d. Empathy
With today's changes in health care, which of the following is important? a. Pay close attention to television ads for drugs and medicines. b. Have clients pay as much of their health care costs as possible. c. Maintain the same health care provider through the adult years. d. Empower the client to actively participate in his or her health care.
d. Empower the client to actively participate in his or her health care.
Which of the following means being real and honest with others? a. Sympathy b. Self-image c. Self esteem d. Genuineness
d. Genuineness
When conducting the helping interview, what is best for the health care professional to do? a. Have the client sit on the examination table. b. Address the client informally to ease his/her anxiety. c. Dress casually yourself so the client is not intimidated. d. Have the client not disrobe during the interview orientation.
d. Have the client not disrobe during the interview orientation.
What are the three components of the helping interview? a. Open communication, hearing the problem, and clinic follow-up b. Greeting, identifying client's problem, and the professional's visit c. Orientation, open communication, and resolution of problem d. Orientation of each other, identifying the problem, and resolution of problem
d. Orientation of each other, identifying the problem, and resolution of problem
A helping interview consists of which three components? a. Introduction, identification, solution b. Orientation, conversation, resolution c. Introduction, identification, conclusion d. Orientation, identification, resolution
d. Orientation, identification, resolution
"I feel so sorry for Jamie, she lost both her mom and dad last year". This statement is an example of ___. a. Sincerity b. Judgment c. Empathy d. Sympathy
d. Sympathy