Chapter 5

a

A __________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents. wiki teleconference viral market Web forum

a

Companies use blogs for all of the following reasons except __________. payroll crisis communication public relations recruiting

b

Conference Call would be an effective subject line for an e-mail message or memo. a. True b. False

c

E-mail is appropriate for __________. presenting persuasive arguments conveying sensitive company information about discipline, promotions, or performance reviews sending short informal messages that request information and respond to inquiries explaining complex situations

b

I am writing this message to let you know about our next department meeting would be an effective opening to an e-mail message or memo. a. True b. False

a

Which of the following is the best advice for using instant messaging or texting on the job? Use proper grammar and spelling, and proofread your messages. Include both professional and personal contacts in the same contact list to increase your efficiency. Include lots of small talk to convey your personality. Make yourself available at all times so that your colleagues or customers can contact you.

b

Which of the following statements about e-mail messages and memos is most accurate? Include a subject only on an e-mail; subject lines are optional for memos. Begin most e-mails and memos by conveying the main idea first. Because e-mails and memos usually convey nonsensitive information, avoid using headings, bulleted lists, or enumerated items whenever possible. To be courteous, end e-mail messages and memos with a statement such as Please let me know if I may be of further assistance.

b

Which of the following statements about instant messaging and texting is most accurate? Although popular among teens, instant messaging is rarely used by employees to conduct business. Some organizations forbid employees to use instant messaging and texting. Unlike e-mail, instant and text messages are not subject to discovery or disclosure in lawsuits. Texting allows users to use the Internet to communicate in real time in a private chat room with one or more individuals.

d

Which of the following statements about memos is most accurate? Memos should be used to communicate with outside entities such as buyers, customers, and financial institutions. Memos are used more often than e-mail messages in today's workplace. Memos are inappropriate for complex, lengthy messages. Memos are necessary for messages that require a permanent record.

a

Like e-mail, instant and text messages are subject to discovery in legal cases. a. True b. False

d

News professionals, educators, and corporate trainers create digital audio or video files; receivers then download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called? Web forums Wikis Blogs Podcasts

c

Online journals used by companies to communicate internally with employees and externally with customers are called __________. social bookmarks tweets blogs wikis

b

Travis has asked you for some advice regarding the use of social networking in the workplace. Which of the following is good advice? Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships. Establish boundaries, and don't share information online that you wouldn't share openly in the office. Assume that the content posted on a social networking site is protected. Freely share sensitive information.

a

Companies can use wikis to connect offices, collect and disseminate information to large audiences, and facilitate feedback from employees. a. True b. False

b

Pa just started a new job that requires her to use texting to communicate with clients and coworkers. To display proper texting etiquette, Pa should __________. use texts to convey any kind of business news, including sad news and sensitive business matters avoid sending texts in public areas such as performance venues, restaurants, and meetings interrupt a face-to-face conversation with a coworker to send a quick text to a customer to demonstrate how responsive she is to her clients send multiple messages to coworkers if she does not receive an immediate response

b

Podcasts are easy to produce and require simple, cheap hardware. a. True b. False

b

Privacy settings on social networks always allow individuals to hide their comments from unintended audiences. a. True b. False

a

Recruiters use social networking sites to recruit employees. a. True b. False

a

Some benefits of instant and text messaging in the workplace include speed, cost savings, and presence functionality. a. True b. False

a

When creating a blog, identify a need and propose to solve the problem in the opening. a. True b. False

b

When creating or responding to a blog, you need not worry about grammar and spelling. a. True b. False

d

Which is the best tip to follow when creating a blog? Minimize white space by developing long paragraphs. Avoid the use of visuals because words are more important than pictures. Avoid contractions and conversational language. Use vivid examples, quotations and testimonials, and statistics

d

Which of the following statements best describes the use of social networks by businesses today? Large companies create buzz and promote their brands via social networking, but social networking offers no benefit to small businesses. Companies must run their own social networks to capitalize effectively on the benefits of this medium. Today's companies use social networking sites only for brainstorming and teamwork. Companies struggle with finding the right balance between permitting access to the Web and protecting security and ensuring productivity.

c

Which statement about social networking is most accurate? The only social networking tool used by businesses today is Facebook because other forms of social media pose too many risks. Businesses use social networking exclusively for customer input. Businesses can use social networks to connect dispersed employees. Very few Fortune 500 companies use Facebook or Twitter.

a

Wikis allow users to work collaboratively to solve problems and to __________. minimize the confusion that often results from many versions of files recruit potential employees provide up-to-date company information to the media and the public conduct market research