Chapter 5 Assignment

Which of the following employees would probably perceive the new compensation practices as the most unfair?

An employee currently making $70,000

McGregor's theory X and Y

Content Theory Walt

Employment terms that fit the organization's constraints, fulfill the employee's desires, and are negotiated by the individual

Idiosyncratic deals

Training and allowing a worker to perform more than one job

Job rotation

Betsy McLaughlin describes how the company eliminated walls and constructed an open workspace to foster collaboration. According to Herzberg's motivator-hygiene theory, which of the following benefits is the company likely to realize?

Low dissatisfaction

In addition to addressing hygiene and motivating factors, what else can McKay do to motivate employees?

Verbal recognition when employees perform well

Poor working conditions, salary and interpersonal relationships with supervisors at the Arizona Department of Child Safety represents

hygiene factors.

Based on what you know from Herzberg's two-factors, McKay should first try to address _________ before addressing _________

hygiene factors; motivating factors.

Bettina will experience _______ if her outcome to input ratio is greater than that of a relevant comparison person.

positive inequity

Hot Topic has a policy of promoting from within. If Hot Topic uses clearly defined selection criteria and a transparent process, employees are likely to think the process is fair and to experience ___, even if they are not chosen for promotion.

procedural justice

Managers should try to use motivators that satisfy their employees' emerging or unmet needs.

Maslow's Need Hierarchy

Workers are motivated by basic human needs that generally emerge in a predictable, stair-step fashion.

Maslow's Need Hierarchy

There are two contrasting sets of assumptions managers can hold about human nature, which affect how they motivate workers.

McGregor's Theory X & Theory Y

Simplified, repetitive work to maximize productivity

Scientific management

Certain needs are more likely to drive intrinsic motivation, and subsequently, to impact employees' task performance.

Self-Determination Theory

Managers should create work environments that allow employees to experience autonomy, competence, and relatedness.

Self-Determination Theory

The ability to grow into and play different roles in the company motivates employees via which of the following aspects of the job characteristics model?

Skill variety

Hot Topic uses an employee-of-the-month (EOM) program. Which of these best describes the success of the EOM program at motivating employees?

The high positive valence attached to the personalized card and handwritten note received from the very popular CEO of Hot Topic

At Cornet Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ________ behaviors.

Theory Y

Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as a need for

affiliation.

Which of the following jobs are low in task identity?

assembly line worker

Professors at OB University must follow strict guidelines when it comes to planning and delivering course material. This is an example of low

autonomy.

The three key elements of equity theory are outputs, inputs, and a(n)

comparison of the ratio of outputs to inputs.

The idea behind the job characteristics model is that

core job characteristics lead to critical psychological states.

Professor Jones learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to ______ justice.

distributive

Hot Topic has a policy of promoting from within. When making promotion decisions, if the highest performers with the most experience are promoted, employees should experience

equity.

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

extrinsic motivation.

Which of the following jobs exhibit the highest level of skill variety?

head chef

A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well. The firm engaged in

job enlargement.

"How much do I value the rewards I receive?" This question addresses

our valance.

Victor seems to want to control others and often manipulates people for his own gratification. He exhibits the need for

personal power.

As the mother of two small children, Jen struggles to make ends meet on her minimum-wage job. After paying rent and child care expenses, there is sometimes not enough money left at the end of the month to pay the heating bill. More than once the family has gone without warmth on cold nights, and she and the kids have gone to bed hungry. Which of the five basic needs is Jen struggling to meet?

physiological

Which of the following is not an example of a hygiene factor?

recognition

An example of an instrinsic reward is

recognition.

Ellen has worked on a project to market a new medication from beginning to end—advertising, packaging, etc. The design program wins an award. Ellen's _____ is high.

task identity

A janitor in a hospital is likely to feel higher levels of ______ than a janitor in a toilet paper factory.

task significance

Interactional justice is defined as the perceived fairness of

the quality of interpersonal treatment received.

Employee behavior is driven by three needs that are learned through experiences.

Acquired Needs Theory

Motivating employees consists of figuring out, and then working to satisfy, each employee's most dominant need(s).

Acquired Needs Theory

Acquired needs theory

Content Theory Bill

Maslow's need hierarchy theory

Content Theory Emma

Self-determination theory

Content Theory Frank

Herzberg's motivator-hygiene theory

Content Theory Joe

One of the Gravity employees was a bit upset about the $70,000 minimum wage. He stated, "Now the people who were just clocking in and out were making the same as me. It shackles high performers to less motivated team members." Which motivation theory most closely explains this feeling?

Equity Theory

__________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.

Expectancy

______ is not a content theory of motivation.

Expectancy theory

Which of the following statements about goals and goal setting is not true?

Goals should be set at a level just beyond reachable "stretch" goals.

Employee job dissatisfaction and job satisfaction arise from two different sets of factors.

Herzberg's Motivator-Hygiene Theory

In motivating employees, managers should focus on hygiene factors first to remove any job dissatisfaction, and then concentrate on building motivating factors into employees' jobs.

Herzberg's Motivator-Hygiene Theory

What is the key problem for the Arizona Department of Child Safety in this minicase?

High employee turnover

Changes in compensation, such as what was done at Gravity Payments, fall under which of Herzberg's factors?

Hygiene

______ refers to the amount of effort that we invest in an activity.

Intensity

_____________ results when an individual gains satisfaction and self-praise from an assignment.

Intrinsic motivation

Motivation due to positive internal feelings of doing well instead of relying on external factors such as increased salaries and more generous benefits

Job characteristics model

Physical or cognitive changes made to the job by the employee

Job crafting

Combining tasks of comparable difficulty

Job enlargement

Modifying a job to include opportunities to experience achievement, responsibility, and stimulating work

Job enrichment

The minicase mentions that employees at the Arizona Department of Child Safety are afraid to make decisions based on professional judgment because they're scared of becoming scapegoats. Based on self-determination theory, _______ is NOT supported at the department.

autonomy

What is the main problem for employees at Gravity Payments?

Low job satisfaction

To motivate employees, managers should display behaviors that demonstrate a belief that those employees are responsible, creative, and committed to their jobs.

McGregor's Theory X & Theory Y

Goal-setting theory

Process Theory Amy

Expectancy theory

Process Theory Anne

Justice theory

Process Theory Mike

Equity theory

Process Theory Tara

Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction.

hygiene factors