Chapter 5 Questions Cruising

A "caviar and champagne" cruise often has a slogan similar to ________.

"No matter what you want, the company will get it for you." "caviar and champagne" cruise is designed to be the ultimate luxury experience.

The luxury market generally consists of people with incomes higher than ________ per year.

$150,000

According to the Cruise Lines International Associates (CLIA), the average cruise passenger is married, has no children in the household, and has an average income of _____________ per year.

$90,000

According to the most recent statistics, approximately _________ million people go on a cruise each year.

27 According to the most recent data, more than 27 million people go on a cruise each year, up from 11 million.

If someone was interested in taking a Caribbean cruise, they could select from one of _____ regions.

3 Someone choosing to cruise in the Caribbean could select from the Western, Southern, or Eastern Caribbean.

What is the most popular length for a cruise?

7 days The most popular length for a cruise is 7 days because it allows travelers time to adjust to the cruise and relax.

What is one way in which Mediterranean cruisers differ from Caribbean cruisers?

A Mediterranean cruise is different from a Caribbean cruise because a Mediterranean cruise is the only type of cruise that puts passengers a few hours of sailing from another country or continent.

Who goes on cruises?

A broad market with no specific age or income barriers.

This popular cruise is only offered during the summer months (May to September) with the peak season being in June, July, and August.

Alaskan cruise Alaskan cruises only operate during the summer months, and the peak season occurs when temperatures average 75 degrees Fahrenheit.

What does an officer of the watch do?

An officer of the watch reports to the Staff Captain, serves an eight-hour shift on the bridge, and oversees the Quartermasters.

This type of cruise ship is even smaller than a river cruise ship and can only sail between April to November, when the weather permits.

Barge

Much like a regular hotel, a cruise ship is staffed with a hotel manager, chief purser, and chief steward. Which of the positions below would NOT be found in a hotel?

Captain

This position is responsible for the safety of everyone onboard the ship and makes all of the executive decisions.

Captain The captain is the highest ranked position on the ship and is responsible for the safety of everyone on board along with making all of the executive decisions.

The most successful of the modern cruise lines is _________, accounting for about 20 percent of sales and targeting adults between the ages of 25 and 54.

Carnival

Name the top three players in the cruise market.

Carnival Cruise Lines, Royal Caribbean Cruise Lines, and Norwegian Cruise Lines.

This cruise line targets adults between the ages of 25 and 54 as their primary cruise market.

Carnival Cruise Lines.

The Royal Caribbean Cruise line offers two brands, Royal Caribbean International and _____________.

Celebrity Cruises

Name some of the factors contributing to the growth of cruising.

Changes in U.S. immigration policy, increased interest in visiting Europe, and later, increased popularity in air travel.

This position has extensive hotel experience, and is responsible for supervising all other departments onboard the cruise ship with the exception of the deck staff and engine.

Chief purser

This type of cruise is offered in Northern Europe, Mexico, and the United States and generally doesn't offer as many amenities as a regional cruise ship. Ships sail closer to land, and the travelers have more opportunities to visit local ports.

Coastal cruises

What does the term crossing mean?

Crossing implies sailing across the northern Atlantic or Pacific Ocean to or from the United States but is not restricted to these specific oceans.

Cruisers find this seven- to twelve-day cruise magical, romantic, and perhaps even reminiscent of an early time in history when passengers took weeks to sail from Europe to North America. Which type of cruise is best described in this way?

Crossings A cruise that sails from across the Atlantic or Pacific Ocean, over the course of many days, is known as a crossings cruise.

Coastal cruises use smaller boats, sail closer to land, and provide more limited accommodations but also provide passengers with experiences that might not be possible on a larger ship. What type of passenger would this type of cruise appeal to and why? Why do you think a passenger might select a coastal cruise over the more popular regional cruise?

I think that maybe retired couples or individuals that want to experience cruise travel on a smaller scale with less people, those that enjoy seeing nature up close without leaving their balcony. Those wanting to be able to dock in ports that are less crowded and less touristy so they can experience the more authentic more relaxed areas, is why I think some choose coastal cruises over regional ones.

As a result of the sinking of the Titanic in 1912, more than 700 passengers lost their lives and as a result, this realization was made.

Increased safety regulations and sufficient lifeboats were needed. One outcome of the Titanic sinking was the realization that improved safety regulations, along with sufficient lifeboats, were needed to prevent this from happening again.

Edison & Aliyah want to set sail on a small, secluded harbors. However, they also want as much personal space as possible- a large cabin, hopefully with a private balcony. They are willing to pay extra for a private butler. What type of cruise market does this illustrate?

Luxury Market

How is the cruise market segmented?

Main market, the mass market, the middle market, and the luxury market.

Brandon & Olivia make about $50,000 a year. They're been saving up to take a cruise. They want to choose from a variety of activities during their stay, but aim to keep cost per day around $100. They are willing to compromise a bit on the quality of food available to make this happen. What type of cruise market does this illustrate?

Mass Market

Mateo & Samuel are looking for a cruise that offers superior meals and service. They've been looking at Cunard Lines and would ideally like to spend about $350 a day on their adventure. What type of cruise market does this illustrate?

Middle Market

What are the most popular ports of call in the Caribbean?

Nassau, Bahamas; Grand Cayman; and Cozumel, Mexico

Where can you go on a coastal cruise?

Northern Europe, the United States, and Mexico.

The mass market generally includes people with incomes in the ranges of $30,000 -$60,000 and includes plenty of activities and lots of food. Some of the most popular mass-market cruise lines are Disney, Princess, Carnival, and _________________.

Norwegian

This cruise line has received the "Leading Cruise Line in Asia-Pacific" award.

Norwegian Cruise Lines

What are the reasons why people travel to Hawaii?

People travel to Hawaii for the natural wonders including volcanoes, tropical forests, underwater caves, and the variety of water activities including scuba diving and deep sea fishing.

This seven-day cruise departs from Seattle, Washington and travels to Alaska where passengers will be able to explore Juneau, Skagway, Glacier Bay, Ketchikan, and Victoria. What type of cruise does this illustrate?

Regional Cruise

What is the most popular type of cruise?

Regional cruises, such as a cruise to the Bahamas or Caribbean, are the most popular type of cruise.

Cruising on this small ship allows you to sail into the heart of your destination. The ship departs from Paris and visits Vernon, Rouen, Normandy, and Les Andelys, before returning to Paris. What type of cruise does this illustrate?

River Cruise

On this trip, you will learn navigation as you travel destinations determined by the wind and tides. What type of cruise does this illustrate?

Sail Cruise

Who operates Norwegian Cruise Lines?

Star Cruises

This type of cruise is unique to the United States and travels down the Mississippi River, allowing passengers to experience American folklore while sampling "real" American food.

Steamboat This cruise is unique to the United States and visits many of Mark Twain's favorite points along the Mississippi.

Which company is recognized as the inventor of cruising?

The Peninsula and Oriental Steam Navigation Company The Peninsula and Oriental Steam Navigation Company is credited with the invention of the first cruise in 1844.

Who is considered the inventor of cruising, and in what year did this happen?

The Peninsula and Oriental Steam Navigation Company is thought to have invented cruising in 1844.

What was the name of the first American cruise ship and where and when did it set sail?

The Quaker City

What is the hotel manager in charge of?

The administration of hotel operations on board the ship including training employees, interacting with guests, housekeeping, and more.

Who are the key staff on board ship?

The captain, the hotel manager, the food and beverage manager, the chief purser, the staff captain, and the cruise director.

Describe the mass market.

The mass market segment is characterized by cruise ships serviced by popular cruise lines such as Disney and Princess with lots of activities and abundant food, although not fine dining.

This person is in charge of navigation and has officers reporting to them.

The staff captain The staff captain is in charge of navigation and has the first, second, and third officers reporting to them.

This 9-day Cruise is the incentive trip for 40 top salespeople from the ABC company and their friends and family. A private yacht tours the Dalmatian coast from Zagreb to Dubrovnik. What type of cruise does this illustrate?

Theme Cruise

One of the most famous cruise ships of all time is the __________, which is one of three ships that White Star launched to compete against Cunard.

Titanic Due to the tragic nature of the Titanic's only cruise, it is considered one of the most famous cruise ships of all time.

These cruises can last from three to six months and are often considered the travel experience of a lifetime.

World

The captain is responsible for making all executive decisions on the ship, and most captains possess all of the following EXCEPT ___________. * a captain's license * all required certifications from a maritime government body * a diploma from a maritime training school * a degree in travel and tourism

a degree in travel and tourism

What is the target market of Carnival Cruise Lines?

adult between the ages of 25 and 54.

The invention of ____________ caused the end of most transoceanic travel while stimulating the cruise business.

airplanes The development of the airplane and improved air travel caused the end of most transoceanic travel and supported the growth of the cruise industry.

Star Cruises, Limited is currently employing the __________ concept where passengers can dress how they wish and can eat when and where they like.

freestyle cruising

Cruisers who choose an Eastern Mediterranean cruise are most likely interested in ______________.

history and the opportunity to experience different cultures Cruisers who choose a Mediterranean cruise are most likely interested in history and exploring the variety of cultures in the region.

Royal Caribbean is the second largest player in the cruise industry. During Hurricane Irma (2017), they provided _______________ by deploying ships from their fleet to assist stranded tourists and locals.

humanitarian relief, i.e. ice, water, supplies, and transport

Until approximately the 1830s, the primary reasons for traveling by water were war, trade, and _____________.

immigration

These cruisers may spend three, four, or five months aboard different cruise ships each year. They are referred to as __________.

perpetual cruisers Perpetual cruisers may have higher levels of income and enjoy cruising on different types of ships for a good portion of each year.

When Hurricane Irma struck in 2017, cruises were cancelled and ships were empty. As a result, Royal Caribbean was able to assist stricken regions by sending in ships which ____________________.

provided much needed relief to the areas and provided positive press for the company due to their humanitarian efforts.

The chief steward onboard a cruise ship is responsible for ______________.

supervising the housekeeping department The chief steward onboard a cruise ship may also be referred to as the director of housekeeping and is responsible for the housekeeping department.

A __________ cruise is usually designed for the elderly, who may have the leisure time and money needed for a cruise of this nature.

world