Chapter 5 Quiz

Which of the following would be an appropriate active listening response to the statement: "This has been about the worst day of my life!"

"You seem really upset. What made your day so bad?"

Active listening only involves nonverbal cues.

False

Rationalization is a form of interrupting.

False

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when it is her turn to talk. Shabria engages in what types of listening?

aggressive

Paraphrasing is rarely used in empathetic listening.

false

Sitting through a class lecture or a demonstration speech, when the goal is to comprehend facts and retain them, you are likely using this form of listening

informational

The text defines mental bracketing as

intentionally separating out intrusive or irrelevant thoughts that distract from listening

Taking in stimuli through our senses is which stage of the listening process?

receiving

One way to ensure effectiveness in the interpreting stage of the listening process is to use contextual clues from the person or environment to discern additional meaning.

true

We spend more time listening than any other communicative activity.

true