Chapter 5 Thing to Remember

People

Before you take time to know language, you should get to know ________________

Talking to much

Dominating a conversation and ________________ irritates people and makes them feel left out

1. Appealing 2. Effective

Knowing the appropriate " rules" of communication when dealing with a diverse group of people not only makes you more ________1___________ it also allows you to be a more ________2_____ communicator with all types of audience

1. Smart 2. Situation

Knowing what to do when is the sign of a person who is ______1_____________ and who wishes to be in charge of a __________2_________

Encouraging

Offering criticism is a way of _____________ someone to improve

1. Friendly 2.Congenial

Your language should be _______1__________________ , you nonverbal communication ____2_____________, and your overall message informative and instructive

1.Sign 2.Respect

Socially and professionally, the " hand of friendship" is appropriate and seen as a _____1____________ of "interpersonal" ________2______

Aggressive

The _______________ tone or approach wants to win at all costs , even if it means intimidating, manipulating, or belittling others in the process

1.Organized 2.Confident

When you give clear directions people feel more _1________ and ____2______________

Assertive

The middle ground between aggressive and nonaggressive, the ________________ tone or communication approach is direct, yet tactful

Communication

To be admired in our social and professional lives we need to pay attention to how we associate and _____________________ with others

Assertive

Using an _________________ tone will help you solve problems and avoid shouting matches