chapter 6 BAF
most products come with some guarantee of quality. what is usually in written form, create by the seller or manufacturer, an has two forms?
express warranty
most products come with some guarantee of quality. what is usually written and has two forms
express warranty
mike bought a new car, his car warranty probably included everything except
extended warranty for air conditioning
Steve bought a laptop that was defective. this laptop will be fixed or replaced by the manufacturer as long as he returns it in a reasonable amount of time. what type of warranty does he have on his laptop?
full warranty
most products come with guarantee of qyuality, this type of warranty states that a defective product can be fixed or replaced during a reasonable amount of time
full warranty
most products come with some guarantee of quality, this type of warranty states that a defective product can be fixed or replaced during a reasonable amount of time
full warranty
steve bough a laptop that was defective, this laptop will be fixed or replaced by the manufacturer as long as he returns it in a reasonable time. what type of warranty is this ?
full warranty
which of the following costs will increase directly with the number of miles
gasoline
while evaluating alternatives, comparison shopping will be beneficial for buying
items that can be researched easily with advertisements
a no haggling dealer presents the price of a new car to be accepted or rejected as stated and is called a
set price
negotiation activities are part of the ____ phase of the research based buying process
selection and purchase
payment alternatives are part of the ____ phase of the research- based buying process
selection and purchase
payment alternatives are part of the ____ phase of the research-based buying process
selection and purchase
what is the cost to buying a car ?
24560.00
price analysis is part of the ____ phase of the research-based buying process
evaluating alternatives
these products are sold by one chain of stores and are low cost alternatives to famous-name products
private-label or store brands
while evaluating alternatives, comparison shopping will be beneficial for buying all of the following except
a hot dog at the baseball park
what is a disadvantage to leasing a car
at the end of the lease, you have no ownership interest in the vehicle
steve needs to write a will , his best source is
attorney
a vehicle lease has several costs. what is the price of the vehicle?
capitalized cost
jen wants to lease a sports car, she will make monthly payments based on a money factor and the price of the vehicle which is called
capitalized cost
jenn is thinking about leasing a sports car, she will make monthly payments based on a money factor and the price of the vehicle which is called
capitalized cost
price of a leased vehicle
capitalized cost
price of a leased vehicle is
capitalized cost
a service contract
covers the repair costs of a product
a fixed operating cost for a vehicle is
depreciation
the largest fixed expense associated with a new automobile is
depreciation
what isnt a variable operating costs for a vehicle
depreciation
comparison of product features is part of the ____ phase of the research based buying process
evaluating
comparison of product features is part of the ____ phase of the research based buying process
evaluating alternatives
price analysis is part of the ____ phase of the research based buying process
evaluating alternatives
consumer complaints, what is correct ?
if you dont get satisfaction from headquarters, get assistance from a mediator
frank bought miniblinds, what kind of warranty does he have ?
implied warranty
most products come with some guarantee of quality, this type of warranty covers the products intended use or other basic understandings that are not in writing
implied warranty
heidi plans to purchase a pickup, the range for negotiation is the difference between sticker price and the
invoice price
what is not a legal option for high income consumers
legal aid society
karen bought a mixer with a warranty that covers only certain aspects of the product, if the product fails, she may be required to pay part of the costs for shipping or repairs, what warranty does she have?
limited warranty
most products come with some guarantee of quality, this type of warranty covers only certain aspects of the product, such as parts
limited warranty
variable operating cost for a vehicle is
maintenance and repairs
a lease has several costs what is the interest rate used to calculate monthly cost ?
money factor
a leased vehicle has several costs. what is the interest rate used to calculate the monthly cost?
money factor
this shopping label is used primarily on perishable items
open dating
a lease has several costs , what is the amount paid monthly and the number of payments?
payment schedule
resolution of any purchase concerns is part of the ____ phase of the research based buying process
post purchase
problem identification is part of the ___ phase of the research-based buying process
pre-shopping activities
information gathering is part of the ____ phase of the research buying process
preshopping
problem identification is part of the ____ phase of the research0based buying process
preshopping activities
the texts ID's several phases in the research based- buying process the correct order is
preshopping, evalutaing alternatives, select and purchase, and postshopping
tammy went to a restaurant and had a bad experience that sent her to the hosital, the problems at the restaurant should be handled by
the count health department