chapter 6 BAF

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most products come with some guarantee of quality. what is usually in written form, create by the seller or manufacturer, an has two forms?

express warranty

most products come with some guarantee of quality. what is usually written and has two forms

express warranty

mike bought a new car, his car warranty probably included everything except

extended warranty for air conditioning

Steve bought a laptop that was defective. this laptop will be fixed or replaced by the manufacturer as long as he returns it in a reasonable amount of time. what type of warranty does he have on his laptop?

full warranty

most products come with guarantee of qyuality, this type of warranty states that a defective product can be fixed or replaced during a reasonable amount of time

full warranty

most products come with some guarantee of quality, this type of warranty states that a defective product can be fixed or replaced during a reasonable amount of time

full warranty

steve bough a laptop that was defective, this laptop will be fixed or replaced by the manufacturer as long as he returns it in a reasonable time. what type of warranty is this ?

full warranty

which of the following costs will increase directly with the number of miles

gasoline

while evaluating alternatives, comparison shopping will be beneficial for buying

items that can be researched easily with advertisements

a no haggling dealer presents the price of a new car to be accepted or rejected as stated and is called a

set price

negotiation activities are part of the ____ phase of the research based buying process

selection and purchase

payment alternatives are part of the ____ phase of the research- based buying process

selection and purchase

payment alternatives are part of the ____ phase of the research-based buying process

selection and purchase

what is the cost to buying a car ?

24560.00

price analysis is part of the ____ phase of the research-based buying process

evaluating alternatives

these products are sold by one chain of stores and are low cost alternatives to famous-name products

private-label or store brands

while evaluating alternatives, comparison shopping will be beneficial for buying all of the following except

a hot dog at the baseball park

what is a disadvantage to leasing a car

at the end of the lease, you have no ownership interest in the vehicle

steve needs to write a will , his best source is

attorney

a vehicle lease has several costs. what is the price of the vehicle?

capitalized cost

jen wants to lease a sports car, she will make monthly payments based on a money factor and the price of the vehicle which is called

capitalized cost

jenn is thinking about leasing a sports car, she will make monthly payments based on a money factor and the price of the vehicle which is called

capitalized cost

price of a leased vehicle

capitalized cost

price of a leased vehicle is

capitalized cost

a service contract

covers the repair costs of a product

a fixed operating cost for a vehicle is

depreciation

the largest fixed expense associated with a new automobile is

depreciation

what isnt a variable operating costs for a vehicle

depreciation

comparison of product features is part of the ____ phase of the research based buying process

evaluating

comparison of product features is part of the ____ phase of the research based buying process

evaluating alternatives

price analysis is part of the ____ phase of the research based buying process

evaluating alternatives

consumer complaints, what is correct ?

if you dont get satisfaction from headquarters, get assistance from a mediator

frank bought miniblinds, what kind of warranty does he have ?

implied warranty

most products come with some guarantee of quality, this type of warranty covers the products intended use or other basic understandings that are not in writing

implied warranty

heidi plans to purchase a pickup, the range for negotiation is the difference between sticker price and the

invoice price

what is not a legal option for high income consumers

legal aid society

karen bought a mixer with a warranty that covers only certain aspects of the product, if the product fails, she may be required to pay part of the costs for shipping or repairs, what warranty does she have?

limited warranty

most products come with some guarantee of quality, this type of warranty covers only certain aspects of the product, such as parts

limited warranty

variable operating cost for a vehicle is

maintenance and repairs

a lease has several costs what is the interest rate used to calculate monthly cost ?

money factor

a leased vehicle has several costs. what is the interest rate used to calculate the monthly cost?

money factor

this shopping label is used primarily on perishable items

open dating

a lease has several costs , what is the amount paid monthly and the number of payments?

payment schedule

resolution of any purchase concerns is part of the ____ phase of the research based buying process

post purchase

problem identification is part of the ___ phase of the research-based buying process

pre-shopping activities

information gathering is part of the ____ phase of the research buying process

preshopping

problem identification is part of the ____ phase of the research0based buying process

preshopping activities

the texts ID's several phases in the research based- buying process the correct order is

preshopping, evalutaing alternatives, select and purchase, and postshopping

tammy went to a restaurant and had a bad experience that sent her to the hosital, the problems at the restaurant should be handled by

the count health department


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