Chapter 6: Recruiting High-Quality Talent

Who are reliable sources for internal recruiting and why?

Current and former employees because they are familiar with the employer and will not refer unqualified individuals.

Recruiting effectiveness can be increased by using the evaluation data to:

-target different applicant pools -Tap broader labor markets -Improve internal handling and interviewing of applicants -Train recruiters and managers

Define External Recruitment

Hiring from outside the organization

What are the recruiting source choices?

Internal or External

What is a primary way to recruit current employees for other jobs within the organization?

Job Posting

What are Virtual Job Fairs?

Job fairs online used to recruit college students. (Convenient, time efficient, less work for the university staff.)

What is a vital element for recruiting?

Technology

What does the Gen Y generation prefer in recruiting?

Technology, meaningful work, and opportunity to contribute to policies and arrangements

What goes in an organizational database?

information on existing employees like knowledge, skills, and abilities (KSA).

What does the Gen X generation prefer in recruiting?

Work-Life balance programs

Define Independent Contractors

Workers who perform specific services on a contract basis.

What are the cons of internal recruiting?

-"Inbreeding" may lead to less diverse workforce -Tunnel vision thinking may lead to a lack of new ideas -May lower morale for individuals not promoted -Employees may engage in "political" infighting for promotions -Employees promoted may need to be trained or developed -Some managers may block the internal movement of good performers

What are some strategic decisions about recruiting to consider?

-Assigning responsibility for recruiting -Employment branding -Employer of choice -Core versus flexible staffing -Recruiting and EEO (Diversity considerations)

What are the types of Job Postings?

-Company Intranet -Promotions and Transfers

What are the advantages of technology recruiting?

-Cost effective recruiting -Recruiting less time consuming -Broader exposure and diverse pool of applicants -Better targeting of specific audiences -Recruiters can reach passive job seekers

What are considerations of recruiting?

-Cost of recruiting -Quality of talent -Quantity of talent -Cost of unfilled jobs

What types of Employee-Focused Recruiting are there?

-Current-employee referrals -Recruiting former employees and applicants -Seeking out former employees and recruiting them again

What are some EEO considerations?

-EEO laws and regulations -EEOC guidelines -Employer must reduce under-representation of protected-class member -Interviews, ads, and company materials should show diversity

What are the disadvantages of using flexible staffing alternatives?

-Flexible workers may perform less effectively than core workers -Flexible workers may lack motivation because there are few opportunities for long-term employment and job advancement -Time limits on temporary work contracts prevent significant enhancements in individual skills and knowledge -Flexible workers in high demand fields may command premium wages

What are the different labor markets?

-Geographic -Global -Industry and Occupation -Education and Technical

What are the pros of internal recruiting?

-Improve morale of promotee -Provides more accurate performance history -Lowers recruiting costs -Offers hope and motivation to employees -Facilitates succession planning, future promotions, and career development -Improves organization fit because current employees understand the company's culture, hierarchy, and policies/practices

What are some web-based recruiting options?

-Internet job boards -Professional/Career websites -Employer websites

What are the elements of the labor market?

-Labor force population -Applicant population -Applicant pool -Selected applicants

What are the challenges of having flexible workers?

-Low motivation -Lower performance -Increased costs

What are external recruiting sources?

-Media Sources -Competitive Recruiting Sources -Employment Agencies -Labor Unions -Job Fairs and Creative Recruiting -Educational Institutions

What are the disadvantages of technology recruiting?

-More unqualified applicants -Additional work for HR staff -Many applicants are not seriously seeking employment -Access limited or unavailable to some applicants -Privacy of information and discrimination issues

What are the most common internal recruiting methods?

-Organizational databases -Job Postings -Career Plans -Current Employee Referrals -Rerecruiting of former employees and applicants

What are the advantages of using flexible staffing alternatives?

-Organizations can hire workers without incurring high costs -Reduces time spent on recruiting efforts such as screening and initial training of workers -Give the organization staffing flexibility -Reduces the organization's legal compliance requirements -Organization saves money by not providing employee benefits

What are nontraditional labor pools?

-Persons with different racial/ethnic backgrounds -Workers over 40 years of age, retirees -Single parents -Workers with disabilities -Welfare-to-work workers -Long-term unemployed

Possible strategy for organizations that face rapidly changing competitive environments and conditions:

-Promote from within if a qualified applicant exists -Go to external sources if no

What are employers using E-Videos for?

-Recruitment videos -Video Interviewing

What to consider to make recruiting more effective:

-Resume mining -Applicant tracking -Employer career website -Internal mobility system -Realistic job previews -Timely response

What is the purpose of hiring temporary workers?

-Screen individuals for full-time, regular employment -Match the firm's needs with the right workers -Avoid costs associated with benefits -Enhance staff flexibility

What are some of the legal issues in internet recruiting?

-The use or misuse of screening software -Collection of required applicant information -Exclusion of protected classes from the process -Proper identification of "real" applicants -Maintaining confidentiality and privacy

What does strategic recruiting involve?

-Understand how business strategies impact how and where to recruit -Identify keys to success in the labor market -Determine the balance between quality and quantity of workers -Recognize the limits of time and money for recruiting -Measure recruiting effectiveness

What are some examples of impermissible terminology in recruiting materials?

-Young and Enthusiastic -Christian Values -Journeyman lineman

Define Job Posting

A system in which the employer provides notices of job openings, and employees respond by applying for specific openings.

Define Labor Force Population

All individuals who are available for selection if all possible recruitment strategies are used.

Define Applicant Pool

All persons who are actually evaluated for selcetion.

What is the employee leasing process?

An employer signs an agreement with the PEO, after which the employer's staff is hired by the leasing firm and leased back to the company for a fee.

What do Job Fairs do?

Bring employers and potential job candidates together.

What are contingency firms?

Charge a fee only after a candidate has been hired by a client company.

What are retainer firms?

Charge the client a set fee whether or not the contracted search is successful.

Define Yield Ratios

Comparison of the number of applicants at one stage of recruiting with the number at the next stage.

What are education and technical labor markets?

Considering the educational and technical qualifications that define the people being recruited.

Define Employer of Choice

Desirable places to work because of employee engagement, satisfaction, pay, benefits, schedules, social responsibility, etc.

Define Employment Brand

Distinct image of the organization that captures the essence of the company to engage employees and outsiders.

What increases applicants in employment brand?

Diversity

What are organizational databases?

Employee data sorted by occupational fields, education, areas of career interests, previous work histories, and other variables.

Define Core Workers

Employees that are foundational to the business. (Work year round)

Define Flexible Workers

Employees that are hired on an "as needed" basis.

Companies will receive more applicants if they are the ___ ___ ___.

Employer of Choice

Define Temporary Workers

Employers can hire their own staff members or make use of agencies on an hourly, daily, weekly basis.

Define Headhunters

Employment agencies that focus their efforts on executive, managerial, and professional positions.

What does EEO stand for?

Equal Employment Opportunity

When the unemployment rate is low, there are ___ applicants.

Fewer

Define Talent Acquisition

Finding and hiring quality talent needed to meet the organization's workforce needs.

What are global labor markets?

Firms expand by exporting work overseas labor markets when doing so is advantageous.

1/5th of Americans are ___ ___.

Flexible Workers

Who are labor costs variable with instead of fixed expenses?

Flexible Workers

To attract the best candidates, recruiters should work to differentiate their organizations through ___.

Gamification

___-___ adjectives in recruiting ads are encouraged.

Gender-balanced

Recruiting should consider reaching all ___.

Generations

Define Success Base Rate

Longer-term measure of recruiting effectiveness is the success rate of applicants

What does an applicant tracking system do?

Makes the recruiting process more effective.

When the unemployment rate is high, ___ people are looking for jobs.

Many

What are geographical labor markets?

Markets can be local, area or regional, national, or international.

Companies can ___ & ___ core, temporary, and contract workers to accommodate changing business needs.

Mix Match

___ ___ can be linked to HR activities.

Organizational Databases

What is a way to decrease the burden on internal recruiters?

Outsourcing

Social Media and Networking are particularly helpful for finding:

Passive job candidates

What does the leasing firm do?

Pays wages, pays taxes, and handles HRM

Define Selection Rate

Percentage hired from a given group of candidates.

Define Acceptance Rate

Percentage of applicant hired / total number offer jobs

A labor ___ is generally available through a union.

Pool

Define Recruiting

Process of generating a pool of qualified applicants for organizational jobs.

What are examples of competitive recruiting sources?

Professional and trade associations, trade publications, and competitors

What does PEO stand for?

Professional employer organizations

LinkedIn is a:

Professional social networking site.

Define Internal Recruitment

Promoting from within the organization

Define Passive Job Candidates

Qualified individuals who aren't actively looking for work but might be interested if the right job comes along.

___ connects companies to sources of employees; ___ involves picking the best supplier of talent.

Recruiting Selection

What does RPO stand for?

Recruitment Process Outsourcing

What does RPO do?

Reduces recruiting time and costs

Twitter is a:

Social networking site

Define Applicant Population

Subset of the labor force population that is available for selection using a particular recruiting approach.

Define Labor Markets

Supply pool from which employers attract employees

What must the employer brand reflect?

The genuine work environment and not simply be a marketing creation that doesn't match the true experience of life inside the organization.

What are industry and occupational labor markets?

These jobs represent the health care, retail, and education industries.

What is the benefit for the employer of an independent contractor?

They do not provide benefits.

What does the Baby Boomer generation prefer in recruiting?

Traditional postings

True or False? In labor unions, workers can be dispatched from the hiring hall to particular jobs to meet the needs of employers.

True

True or False? Over one-third of organizations are using some type of video for talent acquisition.

True

Define Gamification

Using game thinking and software to engage people in solving problems.