Chapter 6: Recruiting High-Quality Talent
Who are reliable sources for internal recruiting and why?
Current and former employees because they are familiar with the employer and will not refer unqualified individuals.
Recruiting effectiveness can be increased by using the evaluation data to:
-target different applicant pools -Tap broader labor markets -Improve internal handling and interviewing of applicants -Train recruiters and managers
Define External Recruitment
Hiring from outside the organization
What are the recruiting source choices?
Internal or External
What is a primary way to recruit current employees for other jobs within the organization?
Job Posting
What are Virtual Job Fairs?
Job fairs online used to recruit college students. (Convenient, time efficient, less work for the university staff.)
What is a vital element for recruiting?
Technology
What does the Gen Y generation prefer in recruiting?
Technology, meaningful work, and opportunity to contribute to policies and arrangements
What goes in an organizational database?
information on existing employees like knowledge, skills, and abilities (KSA).
What does the Gen X generation prefer in recruiting?
Work-Life balance programs
Define Independent Contractors
Workers who perform specific services on a contract basis.
What are the cons of internal recruiting?
-"Inbreeding" may lead to less diverse workforce -Tunnel vision thinking may lead to a lack of new ideas -May lower morale for individuals not promoted -Employees may engage in "political" infighting for promotions -Employees promoted may need to be trained or developed -Some managers may block the internal movement of good performers
What are some strategic decisions about recruiting to consider?
-Assigning responsibility for recruiting -Employment branding -Employer of choice -Core versus flexible staffing -Recruiting and EEO (Diversity considerations)
What are the types of Job Postings?
-Company Intranet -Promotions and Transfers
What are the advantages of technology recruiting?
-Cost effective recruiting -Recruiting less time consuming -Broader exposure and diverse pool of applicants -Better targeting of specific audiences -Recruiters can reach passive job seekers
What are considerations of recruiting?
-Cost of recruiting -Quality of talent -Quantity of talent -Cost of unfilled jobs
What types of Employee-Focused Recruiting are there?
-Current-employee referrals -Recruiting former employees and applicants -Seeking out former employees and recruiting them again
What are some EEO considerations?
-EEO laws and regulations -EEOC guidelines -Employer must reduce under-representation of protected-class member -Interviews, ads, and company materials should show diversity
What are the disadvantages of using flexible staffing alternatives?
-Flexible workers may perform less effectively than core workers -Flexible workers may lack motivation because there are few opportunities for long-term employment and job advancement -Time limits on temporary work contracts prevent significant enhancements in individual skills and knowledge -Flexible workers in high demand fields may command premium wages
What are the different labor markets?
-Geographic -Global -Industry and Occupation -Education and Technical
What are the pros of internal recruiting?
-Improve morale of promotee -Provides more accurate performance history -Lowers recruiting costs -Offers hope and motivation to employees -Facilitates succession planning, future promotions, and career development -Improves organization fit because current employees understand the company's culture, hierarchy, and policies/practices
What are some web-based recruiting options?
-Internet job boards -Professional/Career websites -Employer websites
What are the elements of the labor market?
-Labor force population -Applicant population -Applicant pool -Selected applicants
What are the challenges of having flexible workers?
-Low motivation -Lower performance -Increased costs
What are external recruiting sources?
-Media Sources -Competitive Recruiting Sources -Employment Agencies -Labor Unions -Job Fairs and Creative Recruiting -Educational Institutions
What are the disadvantages of technology recruiting?
-More unqualified applicants -Additional work for HR staff -Many applicants are not seriously seeking employment -Access limited or unavailable to some applicants -Privacy of information and discrimination issues
What are the most common internal recruiting methods?
-Organizational databases -Job Postings -Career Plans -Current Employee Referrals -Rerecruiting of former employees and applicants
What are the advantages of using flexible staffing alternatives?
-Organizations can hire workers without incurring high costs -Reduces time spent on recruiting efforts such as screening and initial training of workers -Give the organization staffing flexibility -Reduces the organization's legal compliance requirements -Organization saves money by not providing employee benefits
What are nontraditional labor pools?
-Persons with different racial/ethnic backgrounds -Workers over 40 years of age, retirees -Single parents -Workers with disabilities -Welfare-to-work workers -Long-term unemployed
Possible strategy for organizations that face rapidly changing competitive environments and conditions:
-Promote from within if a qualified applicant exists -Go to external sources if no
What are employers using E-Videos for?
-Recruitment videos -Video Interviewing
What to consider to make recruiting more effective:
-Resume mining -Applicant tracking -Employer career website -Internal mobility system -Realistic job previews -Timely response
What is the purpose of hiring temporary workers?
-Screen individuals for full-time, regular employment -Match the firm's needs with the right workers -Avoid costs associated with benefits -Enhance staff flexibility
What are some of the legal issues in internet recruiting?
-The use or misuse of screening software -Collection of required applicant information -Exclusion of protected classes from the process -Proper identification of "real" applicants -Maintaining confidentiality and privacy
What does strategic recruiting involve?
-Understand how business strategies impact how and where to recruit -Identify keys to success in the labor market -Determine the balance between quality and quantity of workers -Recognize the limits of time and money for recruiting -Measure recruiting effectiveness
What are some examples of impermissible terminology in recruiting materials?
-Young and Enthusiastic -Christian Values -Journeyman lineman
Define Job Posting
A system in which the employer provides notices of job openings, and employees respond by applying for specific openings.
Define Labor Force Population
All individuals who are available for selection if all possible recruitment strategies are used.
Define Applicant Pool
All persons who are actually evaluated for selcetion.
What is the employee leasing process?
An employer signs an agreement with the PEO, after which the employer's staff is hired by the leasing firm and leased back to the company for a fee.
What do Job Fairs do?
Bring employers and potential job candidates together.
What are contingency firms?
Charge a fee only after a candidate has been hired by a client company.
What are retainer firms?
Charge the client a set fee whether or not the contracted search is successful.
Define Yield Ratios
Comparison of the number of applicants at one stage of recruiting with the number at the next stage.
What are education and technical labor markets?
Considering the educational and technical qualifications that define the people being recruited.
Define Employer of Choice
Desirable places to work because of employee engagement, satisfaction, pay, benefits, schedules, social responsibility, etc.
Define Employment Brand
Distinct image of the organization that captures the essence of the company to engage employees and outsiders.
What increases applicants in employment brand?
Diversity
What are organizational databases?
Employee data sorted by occupational fields, education, areas of career interests, previous work histories, and other variables.
Define Core Workers
Employees that are foundational to the business. (Work year round)
Define Flexible Workers
Employees that are hired on an "as needed" basis.
Companies will receive more applicants if they are the ___ ___ ___.
Employer of Choice
Define Temporary Workers
Employers can hire their own staff members or make use of agencies on an hourly, daily, weekly basis.
Define Headhunters
Employment agencies that focus their efforts on executive, managerial, and professional positions.
What does EEO stand for?
Equal Employment Opportunity
When the unemployment rate is low, there are ___ applicants.
Fewer
Define Talent Acquisition
Finding and hiring quality talent needed to meet the organization's workforce needs.
What are global labor markets?
Firms expand by exporting work overseas labor markets when doing so is advantageous.
1/5th of Americans are ___ ___.
Flexible Workers
Who are labor costs variable with instead of fixed expenses?
Flexible Workers
To attract the best candidates, recruiters should work to differentiate their organizations through ___.
Gamification
___-___ adjectives in recruiting ads are encouraged.
Gender-balanced
Recruiting should consider reaching all ___.
Generations
Define Success Base Rate
Longer-term measure of recruiting effectiveness is the success rate of applicants
What does an applicant tracking system do?
Makes the recruiting process more effective.
When the unemployment rate is high, ___ people are looking for jobs.
Many
What are geographical labor markets?
Markets can be local, area or regional, national, or international.
Companies can ___ & ___ core, temporary, and contract workers to accommodate changing business needs.
Mix Match
___ ___ can be linked to HR activities.
Organizational Databases
What is a way to decrease the burden on internal recruiters?
Outsourcing
Social Media and Networking are particularly helpful for finding:
Passive job candidates
What does the leasing firm do?
Pays wages, pays taxes, and handles HRM
Define Selection Rate
Percentage hired from a given group of candidates.
Define Acceptance Rate
Percentage of applicant hired / total number offer jobs
A labor ___ is generally available through a union.
Pool
Define Recruiting
Process of generating a pool of qualified applicants for organizational jobs.
What are examples of competitive recruiting sources?
Professional and trade associations, trade publications, and competitors
What does PEO stand for?
Professional employer organizations
LinkedIn is a:
Professional social networking site.
Define Internal Recruitment
Promoting from within the organization
Define Passive Job Candidates
Qualified individuals who aren't actively looking for work but might be interested if the right job comes along.
___ connects companies to sources of employees; ___ involves picking the best supplier of talent.
Recruiting Selection
What does RPO stand for?
Recruitment Process Outsourcing
What does RPO do?
Reduces recruiting time and costs
Twitter is a:
Social networking site
Define Applicant Population
Subset of the labor force population that is available for selection using a particular recruiting approach.
Define Labor Markets
Supply pool from which employers attract employees
What must the employer brand reflect?
The genuine work environment and not simply be a marketing creation that doesn't match the true experience of life inside the organization.
What are industry and occupational labor markets?
These jobs represent the health care, retail, and education industries.
What is the benefit for the employer of an independent contractor?
They do not provide benefits.
What does the Baby Boomer generation prefer in recruiting?
Traditional postings
True or False? In labor unions, workers can be dispatched from the hiring hall to particular jobs to meet the needs of employers.
True
True or False? Over one-third of organizations are using some type of video for talent acquisition.
True
Define Gamification
Using game thinking and software to engage people in solving problems.