Chapter 7 MIS 301

Penske's Used Trucks website is primarily a ___________ e-commerce website. A. B2B B. B2C C. C2B D. C2C

A. B2B

The sell-side marketplace is similar to the _________ model. A. B2C B. B2G C. C2B D. C2C

A. B2C

Which of the following is used by companies to track individual use on the internet? A. Cookies B. Phishing C. Spam D. Viral marketing

A. Cookies

Your textbooks are examples of a _____________ for your education. A. Direct materials B. Purchasing goods C. Indirect materials D. Procurement goods

A. Direct materials

E-commerce makes it ____________ to track individuals on the internet. A. Easy B. Hard C. It's not any different than offline tracking D. None of the above

A. Easy

Nike.com selling shoes directly to consumers is an example of _________. A. disintermediation B. online securities trading C. an electronic mall D. cyberbanking

A. disintermediation

B2B e-commerce comprises about _____ percent of e-commerce volume: A. 35 B. 85 C. 55 D. 15

B. 85

____________________ launch in front of your current browser window. A. Intermediaries B. Pop-up ads C. Pop-under ads D. Banners

B. Pop-up ads

In regard to paying taxes online, the basic law states ___________. A. Merchants should collect sales tax in states where they don't have a physical presence B. Shoppers are supposed to track purchases and pay taxes on their annual tax filings C. Merchants must collect a sales tax on every purchase D. Shoppers should only pay sales tax to merchants with a physical presence in their state

B. Shoppers are supposed to track purchases and pay taxes on their annual tax filings

A ______________ is ideal for micropayments. A. Person-to-person payment B. Smart card C. Stored-value money card D. Credit card

B. Smart Card

Differentiate among B2C, B2B, C2C, and B2E electronic commerce.

B2C: Business-to-Consumer-- The sellers are the organizations and the buyers are individuals B2B: Business-to-Business-- Both the sellers and buyers are organizations C2C: Consumer-to-Consumer-- Individuals sell products to other individuals B2E: Business-to-Employee-- An organization used electronic commerce to provide information and services to its employees

Identify some benefits and limitations of e-commerce.

Benefits: Very accessible at any time of day, low cost, available nationally and internationally, convenient Limitations: Lack of universally accepted security standards, harder in developing countries

A __________________ organization is physical only. A. Pure-play B. Virtual C. Brick-and-mortar D. Click-and-mortar

C. Brick-and-mortar

_____________ involves sending information about your product to friends. A. Electronic tendering B. Bartering online C. Viral marketing D. Electronic marketplaces

C. Viral marketing

eBay is an example of a __________________ organization. A. Brick-and-mortar B. Click-and-mortar C. Virtual D. None of the above; it's a completely unique idea

C. Virtual

The goal of group purchasing in the buy-side marketplace is to ____________. A. share resources among partner companies B. get the best deal in a forward auction C. attract more seller attention D. bring up the product's value in a reverse auction

C. attract more seller attention

Fraudulent activities on the internet are ________. A. almost non-existent B. decreasing C. increasing D. staying the same

C. increasing

Domain tasting is a ____________ form of cybersquatting, which is __________. A. illegal; legal B. illegal; illegal C. legal; illegal D. legal; legal

C. legal; illegal

Uber addresses a problem in the __________ business. A. airport parking B. car rental C. taxi D. umbrella

C. taxi

If you go through sexual harassment training on your university's website to fulfill government regulation requirements, this is _________ e-commerce. A. B2G B. B2C C. B2B D. B2E

D. B2E

___________ gets hurt from showrooming. A. Amazon B. Google C. eBay D. Barnes & Noble

D. Barnes & Noble

Which of the following is an issue in e-tailing? A. Security trading B. Viral marketing C. Volume purchasing D. Channel conflict

D. Channel conflict

_______________ involves businesses requesting quotes from suppliers. A. Bartering online B. Affiliate C. Viral marketing D. Electronic tendering

D. Electronic tendering

_____________________ exchanges connect buyers and sellers across many industries. A. Functional B. Multi-dimensional C. Vertical D. Horizontal

D. Horizontal

Purchasing a domain name because you feel like one day it could be valuable to someone is __________. A. It depends on the circumstances. B. Legal C. The law doesn't care one way or the other D. Illegal

D. Illegal

Monster is an example of ____________________. A. Online securities trading B. Cyberbanking C. Travel D. Online job market

D. Online job market

A gift card for Walmart is an example of a _________________. A. Person-to-person payment B. Credit card C. Smart card D. Stored-value money card

D. Stored-value money card

Which of the following companies does NOT place more emphasis on providing information than online sales on their website to avoid channel conflict? A. Walmart B. Home Depot C. Lowe's D. Target

D. Target

Buy-side marketplaces use _______________ auctions and are suitable for ___________. A. reverse; customization B. forward; procurement C. forward; customization D. reverse; procurement

D. reverse; procurement

Channel conflict is a major problem for brick-and-mortar organizations. T/F

False

Discuss the major legal issues of EC.

Internet fraud: businesses or individuals can falsely spread positive rumors to boost stock price, etc. Domain names: this deals with the names of individual websites and how they are determined/ trademarks that may be in play Cybersquatting: when one organization attempts to use the domain of another organization to profit from the goodwill or trademark that specific organization may have Taxes and other fees: making sure that the correct state/ party receives the sales tax from the sale done online Copyright: the issue regarding sharing software/ applications, etc. who haven't purchased the program

Briefly differentiate between the sell-side marketplace and the buy-side marketplace.

Sell-side marketplace: where businesses attempt to sell their products/ services to other businesses electronically Buy-side marketplace: businesses attempt to procure products/ services from other businesses electronically

Discuss online advertising, its methods, and its benefits.

Some methods of online advertising include: pop-up ads, pop-under ads, spamming, permission advertising, and viral marketing Some benefits include: you can target the audience very precisely based on their online activity, you can reach a huge amount of people as well

Identify the major issues relating to e-tailing.

The major issues regarding e-tailing include: Channel Conflict: the issue of communicating with the distributors to deliver straight to the customer Multichanneling: The reduced synergy because of price and resource allocation which may be different from their physical store Showrooming: Although it's not really an issue, it lessens the amount of online sales because customers go into a store and look online to research the product

B2C is more complex than B2B. T/F

True

Buy-side marketplaces use reverse auctions. T/F

True