Chapter 8

The process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals is known as ________. -Organizing -leading -controlling -coordinating

Controlling

When a manager is told to maximize the revenue from the sales of goods and services produced, this is an example of a(n) ________ budget approach. -Profit -revenue -expense -cash flow

Revenue

Management by objectives is a mechanism of control with __________ organizational control systems. -input -clan -output -behavior

behavior

The process of comparing one company's performance on specific dimensions with the performance of high-performing organizations, to decide how successful a change effort has been, is known as ___________. -socialization -diversification -social facilitation -benchmarking

benchmarking

The control systems that managers use at the conversion stage of transforming raw materials into finished goods is _________ control. -feedforward -bureaucratic -concurrent -feedback

concurrent

The formal target-setting, monitoring, evaluation and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively are known as __________ systems. -operating -organizational -control -recurrent

control

The most immediate and potent form behavior control is ____________. -direct supervision -clan control -bureaucratic control -socialization

direct supervision

Members of which of the following groups may be considered intrapreneurs? -employees of an organization who notice opportunities to develop new products. -employees of an organization who have worked across various industries -managers who are responsible for two or more departments within a company -managers who ensure interdepartmental transfer of skills

employees of an organization who notice opportunities to develop new products.

The final step in the control process is to -evaluate results and initiate corrective action -measure actual performance -compare actual performance to the standards -measure the standards of performance

evaluate results and initiate corrective action

Which of the following stages is making organizational change includes benchmarking? -assess the need for change -decide on the change to make -implement the change -evaluate the change

evaluate the change

The managers of division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services. This is an example of a(n) _______ budget approach. -expense -profit -cash flow -revenue

expense

When a manager is evaluated on the difference sales revenue and the budgeted cost of making those goods and services, this is an example of a(n) ________ budget approach. -Revenue -cash flow -expense -profit

expense

The type of control that managers typically use in the input stage of the process transforming raw materials into finished goods is ______ control. -feedforward -concurrent -feedback -bureaucratic

feedforward

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________. -bureaucratic culture -organizational culture -feedback control -feedforward control

organizational culture

A divisional manager's performance is evaluated on the basis of the difference between the sales revenue generated by that divisional and the cost of making those goods and services. The divisional manager is being evaluated using the _________ budget approach. -profit -revenue -cost -expense

profit

When a divisional manager is evaluated based on the operating income of his divisions, this is an example of a(n) ________ budget approach. -capital -revenue -expense -profit

profit

The financial ratio that indicates whether or not the organization is capable of paying off its short-term debts without having to sell its inventory is the ________ ratio.

quick

The ratio that is computed by dividing the difference between current assets and inventory by current liabilities is the _________ ratio. -inventory turnover -quick -current -debt-to-assets

quick

The manager of a profit center is evaluated on the basis of the amount of sales that have been generated from the goods or services produced in his/her division. The division manager is being evaluated using the _________ budget approach. -expense -cash flow -revenue -profit

revenue

A mechanism of control utilized in organizational culture is __________. -direct supervision -management by objectives -socialization -organizational goals

socialization