Chapter 8

role

Groups transform individuals into functioning organizational members communicating and enforcing ______ expectations

norming

A feeling of team spirit is sometimes experienced during the _______ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by-product of Stage 3.

gatekeeper

A person in the ______ role will encourage all group members to participate.

information seeker/giver

A person who clarifies key issues for a group has taken on the role of

hybrid

Veronica just accepted a job at QuizBiz. She left a large company that offered big bonuses for salespersons who exceeded their quotas. At QuizBiz, the individual bonuses are smaller, but there are team rewards as well. This is known as a _____ reward system.

hybrid rewards

What has been shown by research to reduce social loafing?

in a formal group, the relationship between the members is professional and they gather just to accomplish the task allowed to them; while an informal group there is a personal relationship between the members as they share their experiences, problems with each other

What is the difference between formal and informal groups?

team performance strategies

_____ are deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles.

competence trust

_____ trust addresses the question: "How effectively do people meet or perform their responsibilities and acknowledge other people's skills and abilities?"

formal/informal

______ groups are assigned by organizations or managers, while _______ groups form when the members' purpose of getting together is friendship or a common interest.

trust

______ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.

standard setter

A commentator will record and comment on group processes/dynamics, while a(n) _____ will evaluate the quality of group processes.

team

A ________ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

storming

Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing.

harmonizer

Claire takes on the role of ______; she tends to mediate conflict through humor.

norming

Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the _____ stage.

She helps plan and organize work; monitors progress; and provides constructive feedback

Harriet is an active member of the large Freshman Orientation board. There are five separate teams on this board, and they all want Harriet as a member because she is good at keeping the team on track. Which of the following behaviors does Harriet exhibit?

teamwork

In a study of executives from 300 companies, the most desirable soft skill named was

norming

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

initiator

Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal that the members mentor inner city children. Kelly is acting as

task

Lana is frustrated with her OB project group. She frequently asks: "What's the problem with our group? We don't seem to be getting anywhere." This is a(n) ____ function.

energizer

Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of

forming

Phil is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Phil feels unsure about his exact role within the group. According to five-stage model of group development, which of the following stages is Phil's group currently in?

high tolerance for uncertainty

Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?

increase group size

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. What can be done to guard against social loafing?

performing

Teams are task groups that have matured to the _____ stage

performing

The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone

orienter

The ______ keeps the group headed toward its stated goals.

coordinator

The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all of our ideas." Joe is acting as