Chapter 8 Assignment

All of the following are examples of flexible working arrangements EXCEPT ________. telecommuting job sharing plans 401(k) plans compressed workweeks

401(k) plans

_________ is concerned with an individual's perception of fair and equitable treatment. Expectancy theory Maslow's hierarchy of needs theory Goal-setting theory Equity theory

Equity theory

What percent of an employee's compensation takes the form of employee benefits? 60% 10% 30% 40%

30%

Why is it important to spend adequate time and effort during the employee selection process? Most potential employees don't know much about the prospective employer. Companies that spend more time looking for employees can offer lower salaries. A bad hiring decision can be very costly. The Civil Rights Act of 1964 requires that firms follow a specified process to avoid lawsuits.

A bad hiring decision can be very costly.

Which of the following is NOT an example of a job for which a law firm would turn to outsourcing? Security guards Catering company parties Representing clients in court Designing the firm's advertising slogans

Designing the firm's advertising slogans

Which of the following is NOT a trend in employee benefits? Employers are offering incentives for employees to live better lives. Employers are paying a greater percentage of health care costs. Employee benefits amount to approximately 30 percent of total compensation. Companies are shrinking the matching contributions made to workers' retirement programs.

Employers are paying a greater percentage of health care costs.

How does downsizing affect employee morale? After a brief dip, most employees are more motivated. Downsizing doesn't seem to affect commitment or morale. Many employees become more committed to the organization because their job has been spared. Employees often worry about job security and become angry that they have to work harder for the same pay.

Many employees become more committed to the organization because their job has been spared.

Malcolm, manager of a purchasing department, keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment. Malcolm would be described as a ________ manager. Theory X Theory Y Theory Z Traditional

Theory X

Eric is a supervisor and he works hard to involve his employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Eric is a ________ manager. Theory Z Theory X Theory C Theory Y

Theory Z

When a company forecasts the number of employees it will need, it is engaging in speculation. recruitment decision making. a human resource plan. an exercise in futility.

a human resource plan.

George is being considered for a promotion. What type of training program would help him improve his skills and broaden his knowledge? on-the-job training classroom-based training cross-training a management development program

a management development program

Which of the following is an example of on-the-job training? classroom lectures online training programs conferences apprenticeship programs

apprenticeship programs

Evan is working on a labor dispute. He meets with both sides, listens to their proposals, and makes a decision on a new contract. Evan is acting as a(n) ________ and ________ force a settlement. arbitrator; can mediator; cannot arbitrator; cannot mediator; can

arbitrator; can

Which of the following is not a key principle of MBO? specific time period to accomplish goals autocratic decision making performance evaluation and feedback specific objectives for each individual

autocratic decision making

Joanne performed substantially better than her supervisor had expected on predetermined department goals. Because of her surpassed productivity, she received an extra $1,500 at the end of the year. Joanne was ________. awarded a gain-sharing bonus paid an additional salary granted incentive compensation based on her knowledge given overtime pay

awarded a gain-sharing bonus

Derek runs the finance department for a software company and wants to measure a job candidate's ability in numerical aptitude, general reasoning, and verbal comprehension. According to experts, which test would be ideal for this situation? personality type indicator certified public accounting exam associative learning comprehension cognitive ability test

cognitive ability test

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is ________. achievement job responsibility company policies opportunity for growth

company policies

Jana's firm allows her to work four 10-hour days each week. This type of flexible work arrangement is known as: job sharing program compressed workweek telecommuter flextime

compressed workweek

Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT ________. promotion additional training needs corporate outsourcing compensation

corporate outsourcing

Which of the following is often a negative result of downsizing? customer service quality declines product quality drops employee morale declines competitive position deteriorates

employee morale declines

Demitrius is scheduled for a 360-degree performance review at UPS. What advantage can he and the company gain from this review? outcomes untainted by personal disputes. less paperwork than a traditional review. less work for employees and managers. feedback from multiple perspectives.

feedback from multiple perspectives.

All of the following employee benefits are required by law with the exception of ________. health insurance Social Security unemployment insurance Medicare

health insurance

The purpose of the EEOC is to: guarantee companies pay social security for all employees enforce the Family and Medical Leave Act of 1993 provide health insurance to uninsured employees investigate claims of discrimination

investigate claims of discrimination

Collective bargaining encompasses all of the following issues EXCEPT ________. employee wages investor relations working conditions hours

investor relations

Rose was recently let go from her position at an insurance agency as a result of downsizing. This is an example of ________. involuntary turnover voluntary separation involuntary separation voluntary turnover

involuntary separation

Hailey manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. Hailey knows that resentment is building, so after an initial write-up, she proceeds with a(n) ________ of the employee. involuntary turnover outsourcing downsizing voluntary turnover

involuntary turnover

Which of the following statements about Title VII of the Civil Rights Act is NOT correct? it includes the right to a jury trial for victims of employment discrimination it prohibits discrimination based on age, religion, or gender it helps employers set up affirmative action programs to increase job opportunities for women, minorities, people with disabilities, and other protected groups it created the EEOC

it helps employers set up affirmative action programs to increase job opportunities for women, minorities, people with disabilities, and other protected groups

Nonviolent picketing is ________. generally less effective than a strike since workers usually cross picket lines legal only in states without right-to-work laws legally protected free speech legal only if workers are on strike

legally protected free speech

Union workers at an auto parts plant go out on strike. In response, management closes the plant. This tactic is a ________. cooling-off period secondary boycott strikebreaker lockout

lockout

The most expensive part of recruitment and selection is advertising job openings. conducting background checks. employment testing. making a bad hire.

making a bad hire.

Which of the following is an overall objective of the human resource management department? maximizing employee effectiveness in the organization daily supervision of hourly employees forecasting anticipated sales determining sources of operating funds

maximizing employee effectiveness in the organization

A need produces ________, which leads to ________. stress-directed behavior; motivation motivation; goal-directed behavior responsibility; satisfaction goal-directed behavior; rewards

motivation; goal-directed behavior

The National Labor Relations Act of 1935 (Wagner Act) required employers to ________. establish open shops where unions are free to organize negotiate with elected representatives of their employees bargain with union organizers in "good faith" limit the amount of hours worked per week

negotiate with elected representatives of their employees

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT ________. employees can learn at their own pace online training offers consistent presentations reduced travel costs online training programs are less difficult

online training programs are less difficult

Robert's company contracted with an outside business to provide technical and computer support. This is an example of ________. employee empowerment outsourcing restructuring the whole organization downsizing

outsourcing

A key premise of Maslow's hierarchy of needs theory is that ________. not all people have basic needs a satisfied need is a motivator people's needs are based on an order of importance people's needs are based on their wants

people's needs are based on an order of importance

Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ________. administering employee benefit programs administering compensation plans projecting sales for the coming six-month period developing employee training programs

projecting sales for the coming six-month period

The goal of ________ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company. rotation enrichment enlargement management

rotation

Firms can help meet employees' _________ needs by providing affordable health coverage and a company sponsored pension plan. psychological safety social esteem

safety

Helène, an industrial sales representative, bought a cellular phone to use if she ever had car trouble while traveling between appointments. Which level of Maslow's need hierarchy is Helène addressing? physiological self-actualization esteem safety

safety

Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ________. salary time wage wage employee benefit

salary

Juanita is the captain of her college basketball team. Her long-term goal is to be named to the All American women's basketball team. Juanita is motivated by ________. self-actualization needs physiological needs esteem needs social needs

self-actualization needs

Chaya's firm allows her to complete most of her work tasks from her home. Which flexible work plan is Chaya using? flextime telecommuting job sharing program compressed workweek

telecommuting

Carlos, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Carlos would believe that ________. workers can exercise self-control and direction toward organization goals the average worker will, under proper conditions, not only accept but also actually seek responsibility the average person has relatively little ambition and wants security above all the expenditure of physical and mental effort in work is as natural as play or rest

the average worker will, under proper conditions, not only accept but also actually seek responsibility

Most firms base their compensation policies on seniority. educational level. the salaries and wages paid by other companies who hire similar employees. whether the applicant has worked for a competitor.

the salaries and wages paid by other companies who hire similar employees.

Which of the following is a concern about performance appraisals? they may be skewed in favor of a single manager's subjective opinion they are held too frequently they are based on objective criteria they take place in the form of two-way communication

they may be skewed in favor of a single manager's subjective opinion

The basic components of goal-setting theory include all of the following EXCEPT ________. goal difficulty performance feedback goal acceptance time management

time management

Two of the most common reasons for downsizing are to remain competitive against domestic rivals and develop international markets. to hire more qualified employees and reduce labor costs. to cut overhead costs and streamline the organizational structure. to eliminate labor tension and increase profits.

to cut overhead costs and streamline the organizational structure.

Union contracts typically cover a time period of ________. two to three years five years more than five years less than one year

two to three years

Omar, an electrician for Quality Builders, is paid $35 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. Omar is paid a ________. bonus salary wage commission

wage