Chapter 8 Homework
Practical ways to build trust are:
1. Demonstrating respect by delegating responsibilities 2. Keeping team members informed by providing information on policies and giving accurate feedback 3. Being predictable and consistent, keeping promises
Individuals in an entire organization such as a union or General Motors do not think of themselves as a groupd because they
1. Do not interact with every other member 2. More closely resemble mere aggregates of people than groups 3. Are not all aware of every other member
The characteristics of a team are that
1. Effectiveness is measured by collective outcomes 2. Accountability is both individual and collective 3. Leadership is a shared activity
The benefits of using virtual teams include
1. Flexibility that is attractive to employees 2. Reduced travel expenses 3. Reduced real estate costs
Recommendations for best practices for virtual teams include
1. Knowing when people are available 2. Adapting communications to different members preferences 3. Updating progress to all regularly
Which of the following are aspects of a team composition?
1. Knowledge and experience of members 2. Skills and abilities of members
Activities of self-managed teams include
1. Monitoring 2. Scheduling 3. Planning
Which of the following are benefits of norms?
1. More efficient group operations 2. A sense of order in a group
Which of the following characterize the adjourning stage in Tuckman's model of group development?
1. Moving on to other activities 2. Award and recognition ceremonies
Which of the following help teams collaborate better?
1. Recognizing the strongest skill for each member 2. Using scheduling project management software
The use of self-managed teams in organizations requires changes
1. to training practices 2. to reward systems 3. in management philosophy
The size of a group is limited by
1.Mutual awareness 2. Potential for mutual interaction
Rank Tuckman's five stages of group development starting with the first stage at the top
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
The purposes served by norms in an organization include
1. Having pre-established guidelines for groups 2. Reducing time spent on the development process for groups
Among the ways to prevent social loafing are
1. Holding people accountable for their performance 2. Limiting group size
Face time is important to the formation of virtual teams if at all possible because it
1. Increases trust 2. Builds credibility
Team performance strategies include:
1. Setting goals for the team 2. Plans that outline exactly what the team is to do 3. The tasks and responsibilities of the members
Which of the following is an example of the purpose of an informal group?
Making a craft together
An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a
Norm
The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the _______ stage.
Norming
A climate of honest communication is fostered
Open communication
A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to
Ostracize those who do not conform
True or False: When a group has norms, they can tackle the development process more efficiently
True
The Reina Model is used to restore _____ when it has been compromised.
Trust
Working across different time zones is among the challenges for members of _______ teams.
Virtual
Reduced commuting and real estate costs are among the benefits of
Virtual teams
A team that has specialists from several different areas such as finance, marketing, production, and design is
a cross-functional team
The "we feeling" that binds group members together is group
cohesiveness
A product development team with members from finance, production, marketing, and engineering are part of a ________-_________ team.
cross-functional
Workers who meet regularly to discuss ways to improve product quality are in a ________ group
formal
Pulls together ideas and suggestions
Coordinator
When conflicts arise, they are resolved quickly
Early conflict resolution
Which of the following is a goal of collaboration?
Ensuring a collective outcome is completed
Suggests new goals or ideas
Initiator
Possesses relevant skills, knowledge, and abilities
Is able to make meaningful contributions to the team
Interacts constructively with team members
Listens to teammates and accepts feedback
A group has
1. At least two freely interacting individuals 2. Common goals 3. A shared identity
People join groups because
Groups can often get more done than individuals working alone
Keeps team on track
Helps plan and organize work
All members feel as responsible as the manager for the performance of the work group
Sense of Accountability
Create interdependency by empowering and serving others
Shared leadership
The tendency for individual effort to decline as group size increases is known as
Social loafing
An example of a formal group is a ______ __________
Hiring committee
Documents discussions and outcomes
Recorder
During which stage of the Tuckman's group development process are people likely to test the leaders policies, form subgroups, and determine how they fit in the groups power structure?
Storming
Subgroups may forma and procrastination occur during the ________ stage of group development
Storming
Maintenance roles in a group are those that
Support positive interpersonal relationships
A groups ____ roles enable it to pursue its purpose, while its _____ roles support its interpersonal relationships
Task Maintenace
The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's
Composition
People form groups because
Accuracy is improved by interacting with others
Which of the following are benefits of norms?
1. A sense of order in a group 2. More efficient group operations
Which of the following are examples of when formal and informal groups overlap?
1. A task force having a casual dinner after work together 2. A work group going to a movie together
Tests groups accomplishments against criteria
Evaluator
Understanding of the sense of common purpose of the team and the function it serves
Alignment on purpose
Which of the following is a key aspect of a group?
Common goals
Do people share information and tell the truth?
Communication trust
Hybrid reward systems are best for motivating teams because they
Recognize individual and team performance
Expects quality work
Expects the team to succeed and cares about producing quality work
A role is a
set of expected behaviors for a specific position
The tendency of individual effort to decline as group size is
social loafing
The organizational functions of formal groups include
1. Coordinating interdepartmental efforts 2. Implementing complex decisions
The task roles that facilitate a groups work include
1. Defining a common purpose 2. Clarifying a common purpose
Three factors that create effectiveness when building a team include:
1. Composition of the team 2. Capacity of the team 3. Team charters and strategies
Characteristics of the performing stage in Tuckman's model of group development includes
1. Constructive conflict resolution 2. Goal achievement 3. Open communications
Adopting best practices for virtual team members and leaders will have which of the following effects?
1. Better focus of team efforts 2. Developing partnerships
Punctuated equilibrium can occur in reaction to
1. Changes in objectives 2. Innovation
A team can be described as having
1. Common performance goals 2. Commitment to a common purpose 3. Mutual accountability for achieving their goals
The 3 basic characteristics essential for team players to possess and use on the team include being
1. Competent 2. Collaborative 3. Committed
The stage of Tuckman's group development model characterized by rituals, discussions of lessons learned, and moving on is the _____________ stage.
Adjourning
Do people meet their responsibilities and acknowledge others skills and experiences?
Competence trust
Contributes to the teams work
Completes work accurately and on time
Do people do what they say they will? Are expectations for each other clear?
Contractual trust
During the ______ stage of group development, members are likely to be uncertain about the groups leaders and goals.
Forming
True or false: People watching a parade together form a group under the definition of the term from sociology
False
Plans that outline exactly what the team is to do such as goal setting and defining member roles are team ___________ ___________
Performance strategies
Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone?
Performing
When ________ becomes a shared activity and the group develops its own purpose and mission, the group has become a team
leadership
A virtual team works together over ____ and ______ using electronic media to achieve goals
time distance