Chapter 8 Homework

Practical ways to build trust are:

1. Demonstrating respect by delegating responsibilities 2. Keeping team members informed by providing information on policies and giving accurate feedback 3. Being predictable and consistent, keeping promises

Individuals in an entire organization such as a union or General Motors do not think of themselves as a groupd because they

1. Do not interact with every other member 2. More closely resemble mere aggregates of people than groups 3. Are not all aware of every other member

The characteristics of a team are that

1. Effectiveness is measured by collective outcomes 2. Accountability is both individual and collective 3. Leadership is a shared activity

The benefits of using virtual teams include

1. Flexibility that is attractive to employees 2. Reduced travel expenses 3. Reduced real estate costs

Recommendations for best practices for virtual teams include

1. Knowing when people are available 2. Adapting communications to different members preferences 3. Updating progress to all regularly

Which of the following are aspects of a team composition?

1. Knowledge and experience of members 2. Skills and abilities of members

Activities of self-managed teams include

1. Monitoring 2. Scheduling 3. Planning

Which of the following are benefits of norms?

1. More efficient group operations 2. A sense of order in a group

Which of the following characterize the adjourning stage in Tuckman's model of group development?

1. Moving on to other activities 2. Award and recognition ceremonies

Which of the following help teams collaborate better?

1. Recognizing the strongest skill for each member 2. Using scheduling project management software

The use of self-managed teams in organizations requires changes

1. to training practices 2. to reward systems 3. in management philosophy

The size of a group is limited by

1.Mutual awareness 2. Potential for mutual interaction

Rank Tuckman's five stages of group development starting with the first stage at the top

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

The purposes served by norms in an organization include

1. Having pre-established guidelines for groups 2. Reducing time spent on the development process for groups

Among the ways to prevent social loafing are

1. Holding people accountable for their performance 2. Limiting group size

Face time is important to the formation of virtual teams if at all possible because it

1. Increases trust 2. Builds credibility

Team performance strategies include:

1. Setting goals for the team 2. Plans that outline exactly what the team is to do 3. The tasks and responsibilities of the members

Which of the following is an example of the purpose of an informal group?

Making a craft together

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a

Norm

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the _______ stage.

Norming

A climate of honest communication is fostered

Open communication

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to

Ostracize those who do not conform

True or False: When a group has norms, they can tackle the development process more efficiently

True

The Reina Model is used to restore _____ when it has been compromised.

Trust

Working across different time zones is among the challenges for members of _______ teams.

Virtual

Reduced commuting and real estate costs are among the benefits of

Virtual teams

A team that has specialists from several different areas such as finance, marketing, production, and design is

a cross-functional team

The "we feeling" that binds group members together is group

cohesiveness

A product development team with members from finance, production, marketing, and engineering are part of a ________-_________ team.

cross-functional

Workers who meet regularly to discuss ways to improve product quality are in a ________ group

formal

Pulls together ideas and suggestions

Coordinator

When conflicts arise, they are resolved quickly

Early conflict resolution

Which of the following is a goal of collaboration?

Ensuring a collective outcome is completed

Suggests new goals or ideas

Initiator

Possesses relevant skills, knowledge, and abilities

Is able to make meaningful contributions to the team

Interacts constructively with team members

Listens to teammates and accepts feedback

A group has

1. At least two freely interacting individuals 2. Common goals 3. A shared identity

People join groups because

Groups can often get more done than individuals working alone

Keeps team on track

Helps plan and organize work

All members feel as responsible as the manager for the performance of the work group

Sense of Accountability

Create interdependency by empowering and serving others

Shared leadership

The tendency for individual effort to decline as group size increases is known as

Social loafing

An example of a formal group is a ______ __________

Hiring committee

Documents discussions and outcomes

Recorder

During which stage of the Tuckman's group development process are people likely to test the leaders policies, form subgroups, and determine how they fit in the groups power structure?

Storming

Subgroups may forma and procrastination occur during the ________ stage of group development

Storming

Maintenance roles in a group are those that

Support positive interpersonal relationships

A groups ____ roles enable it to pursue its purpose, while its _____ roles support its interpersonal relationships

Task Maintenace

The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's

Composition

People form groups because

Accuracy is improved by interacting with others

Which of the following are benefits of norms?

1. A sense of order in a group 2. More efficient group operations

Which of the following are examples of when formal and informal groups overlap?

1. A task force having a casual dinner after work together 2. A work group going to a movie together

Tests groups accomplishments against criteria

Evaluator

Understanding of the sense of common purpose of the team and the function it serves

Alignment on purpose

Which of the following is a key aspect of a group?

Common goals

Do people share information and tell the truth?

Communication trust

Hybrid reward systems are best for motivating teams because they

Recognize individual and team performance

Expects quality work

Expects the team to succeed and cares about producing quality work

A role is a

set of expected behaviors for a specific position

The tendency of individual effort to decline as group size is

social loafing

The organizational functions of formal groups include

1. Coordinating interdepartmental efforts 2. Implementing complex decisions

The task roles that facilitate a groups work include

1. Defining a common purpose 2. Clarifying a common purpose

Three factors that create effectiveness when building a team include:

1. Composition of the team 2. Capacity of the team 3. Team charters and strategies

Characteristics of the performing stage in Tuckman's model of group development includes

1. Constructive conflict resolution 2. Goal achievement 3. Open communications

Adopting best practices for virtual team members and leaders will have which of the following effects?

1. Better focus of team efforts 2. Developing partnerships

Punctuated equilibrium can occur in reaction to

1. Changes in objectives 2. Innovation

A team can be described as having

1. Common performance goals 2. Commitment to a common purpose 3. Mutual accountability for achieving their goals

The 3 basic characteristics essential for team players to possess and use on the team include being

1. Competent 2. Collaborative 3. Committed

The stage of Tuckman's group development model characterized by rituals, discussions of lessons learned, and moving on is the _____________ stage.

Adjourning

Do people meet their responsibilities and acknowledge others skills and experiences?

Competence trust

Contributes to the teams work

Completes work accurately and on time

Do people do what they say they will? Are expectations for each other clear?

Contractual trust

During the ______ stage of group development, members are likely to be uncertain about the groups leaders and goals.

Forming

True or false: People watching a parade together form a group under the definition of the term from sociology

False

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team ___________ ___________

Performance strategies

Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone?

Performing

When ________ becomes a shared activity and the group develops its own purpose and mission, the group has become a team

leadership

A virtual team works together over ____ and ______ using electronic media to achieve goals

time distance