Chapter 8 Quiz
Which of the following statements about listening is correct
All of the above
Research on communication indicates that
Effective communication skills are among the top skills sought by recruiters today
Which of the following statements regarding communication and ethics is true
Ethical, forthright communication by an organization should occur internally as well as externally
Communication methods and forms differ little across cultures
False
In China, as in the United States, direct eye contact is important in communication situations
False
In a business email, using the subject line is often unnecessary as it may create unrealistic expectations about the message content
False
Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners
False
Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process
False
Verbal communication is largely asynchronous
False
Effective managers tend to use more
Information-rich channels
Which of the following statements about communication barriers is correct
Managers can use grapevine to send and receive messages
Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel emailed her the assignment. A second email just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made this mistake because of the ____ in her communication situation
Noise
Information-rich channels convey more
Nonverbal information
You are part of a marketing team that has just secured a contract for a national ad campaign. The client firm is holding a luncheon to celebrate the contract signing and you are attending. According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them
Personal
Which of the following statements about workplace gossip is accurate
Politically motivated employees use the grapevine to disseminate self-promoting information in the organization
A communication receiver who is preparing his comment or answer and not really listening to the sender is
Rehearsing
Martin is the financial director of a small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing of that product. The barrier facing Martin in this scenario is
Selective perception
Which of the following statements about e-mail is true?
Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no email Fridays"
In the sentence, "I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice, what are you implying?
Someone else told the teacher you were cheating
Nina is a career counselor in a university's career development office. She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. Which piece of advice should be deleted from Nina's list.
Speak more than the receiver
Active listening involves
Taking time to understand the points being made
Which of the following statements abouts storytelling is true
The greater the strength of the stories shared in an organization, the greater the organization commitment
Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years
True
Research indicates that communication ability is related to a manager's performance
True
Which of the following communication channels would be the most information rich
Video Conferencing
Which of the following statements is true regarding cross cultural communication
Within the same culture, words can be misunderstood because of a lack of common experiences
