Chapter 8 Quiz

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

Which of the following statements about listening is correct

All of the above

Research on communication indicates that

Effective communication skills are among the top skills sought by recruiters today

Which of the following statements regarding communication and ethics is true

Ethical, forthright communication by an organization should occur internally as well as externally

Communication methods and forms differ little across cultures

False

In China, as in the United States, direct eye contact is important in communication situations

False

In a business email, using the subject line is often unnecessary as it may create unrealistic expectations about the message content

False

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners

False

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process

False

Verbal communication is largely asynchronous

False

Effective managers tend to use more

Information-rich channels

Which of the following statements about communication barriers is correct

Managers can use grapevine to send and receive messages

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel emailed her the assignment. A second email just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made this mistake because of the ____ in her communication situation

Noise

Information-rich channels convey more

Nonverbal information

You are part of a marketing team that has just secured a contract for a national ad campaign. The client firm is holding a luncheon to celebrate the contract signing and you are attending. According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them

Personal

Which of the following statements about workplace gossip is accurate

Politically motivated employees use the grapevine to disseminate self-promoting information in the organization

A communication receiver who is preparing his comment or answer and not really listening to the sender is

Rehearsing

Martin is the financial director of a small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing of that product. The barrier facing Martin in this scenario is

Selective perception

Which of the following statements about e-mail is true?

Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no email Fridays"

In the sentence, "I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice, what are you implying?

Someone else told the teacher you were cheating

Nina is a career counselor in a university's career development office. She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. Which piece of advice should be deleted from Nina's list.

Speak more than the receiver

Active listening involves

Taking time to understand the points being made

Which of the following statements abouts storytelling is true

The greater the strength of the stories shared in an organization, the greater the organization commitment

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years

True

Research indicates that communication ability is related to a manager's performance

True

Which of the following communication channels would be the most information rich

Video Conferencing

Which of the following statements is true regarding cross cultural communication

Within the same culture, words can be misunderstood because of a lack of common experiences


संबंधित स्टडी सेट्स

Nutrition Ch 6: Protein Study Guide, NHCC

View Set

Lección 7: Estructura: 7.3 y Estructura: 7.4

View Set

ServiceNow Cloud Management Certification-Orlando

View Set

PHYSICS 1320 Palomino Exams for Final

View Set

Chapter 19. Cardiovascular System: Heart

View Set

Chapter 2 Lesson 4 - Human Activities & Climate Change

View Set

Ch 13: Retirement Plans and Education Saving Plans

View Set