Chapter 8

A run chart is a bar graph that depicts data points and their order of occurrence.

False

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

False

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

False

Gantt charts cannot be used to aid project quality management.

False

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

False

Only in-house auditors can perform quality audits.

False

Reliability is the ability of a product or service to perform as expected under unusual conditions.

False

Testing as a stage is important only at the end of an information technology product development.

False

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

False

The term sigma means median.

False

Change requests and verified deliverables are the outputs of the controlling quality process.

True

Customer requirements are an important aspect of the quality planning process.

True

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

True

Managing quality includes all of the quality assurance activities plus product design and process improvements.

True

Products that are accepted by project stakeholders are considered to be validated deliverables.

True

Project managers are ultimately responsible for quality management on their projects.

True

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

True

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

True